Some better coordination between the team could have prevented miscommunication though typically everything was well organized. Some of the dishes at Nostre Madre were on the salty side.

Our stay was fantastic! The design in the entire hotel is both cozy, local and modern and accurate. I liked especially the design of the minibar in the room. the spa was excellent and the best part was the team who were always willing to help. The Yoga and meditation classes were spot on! With accommodations to different levels. The Bazaar was great, the dishes and flavors took me back to my childhood, thank you for this experience. The team is very welcoming and professional

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

Staff couldn’t do enough for us and the facilities and setting are fantastic

Stayed in August 2024

Nothing!

Everything is excellent! Staff...Location...Breakfast...Room...Everything!

Stayed in August 2024

Everything, beautiful rooms with view on the Matterhorn, amazing breakfast and spa, great yoga and meditation classes in a beautiful place

Stayed in August 2024

Nothing.

Everyone at the property took extra care to make our stay comfortable. They were always thinking of additional ways to be helpful.

Stayed in July 2024

I was disappointed on arrival the bed had not been made into a twin.

The uniqueness in its charm to welcome guests and to give it the personal touch.

Stayed in July 2024

Perfectly cozy for our first trip to Zermatt!

Stayed in March 2024

Nothing :)

Such an amazing experience from start to finish - the amazingly friendly staff, the really comfortable room with stunning views, the yummy food at all of the restaurants. Not to mention the great location which made it so easy to ski in/ski out. There were so many little touches throughout both the room and the property that shows that Cervo really puts a lot of thought into making their guests’ stay a memorable one.

Stayed in March 2024

Perfect location, super comfortable, friendly staff.

Stayed in March 2024

The price on everything, so expensive.

The breakfast was ok, it would be easy to make it great with more options to put on bread and more light.

Stayed in January 2024

Location was perfect. Staff were very welcoming and helpful. Food was amazing, shout-out to The Bazaar restaurant for an excellent vegetarian experience 🤍

Stayed in January 2024

- no lounge area or bar that is opened after 23:00

- Location - Restaurants choice and quality - Après Ski - Spa - Room facilities Basically everything was on a high level. Very welcoming staff.

Stayed in January 2024

N/A

Beautiful views, clean, comfortable room, very close to everything. Staff was very helpful and kind.

Stayed in January 2024

Lovely furniture and decoration in the room, but could do with a chair and a higher table to possibly use a computer. Otherwise, very nice design and great bed and bathroom

The spa, the restaurants (ate at two of them, very good choice of meals), the location (ski-in and almost ski-out), the quietness of the location, the view and the staff, always listening to your needs

Stayed in December 2023

From the warm welcome to our departure each day was made wonderful by everyone working hard to make it an unforgettable stay.

Stayed in December 2023

Nothing, everything is just perfect

The location is just amazing and beautifully armonizad with the nature.

Stayed in September 2023

The most perfect stay! The transfer from Zermatt train station to Cervo was easy, the driver pointed out local spots and explained a little about the town. The greeting from the reception staff was excellent, the Alpinist L room we stayed in was perfect. Everything was clean, well laid out, more than enough space for 2 of us, lots of storage and all the furnishings seemed new. The outdoor balcony space was good, very quiet and peaceful. We were lucky enough to have 20+ degree weather, so we utilised the outdoor space every day. The view was incredible!! We had the best view of the Matterhorn, perfectly framed by the trees. We also had a view of the town, which was beautiful at night with the lights. The pictures truly don’t do the view justice, it was beautiful. Madre Nostra is on the smaller side, so dinner is very intimate. The food and drinks were excellent, fresh pasta and great cocktails. The breakfast options at Bazaar were great, the ‘cooked’ items on the menu were a little small, but there is plenty of ‘buffet’ style food to enjoy- cakes, granola, bread etc. Bazaar outdoor terrace area has great view of the Matterhorn all day, and we enjoyed the sunset over the mountain in the evenings. The dinner was excellent, the offering of Asian/middle eastern foods was very much enjoyed and something different. All the staff, reception, porters, concierge, housekeeping, restaurant staff were so friendly, welcoming and made our stay a real pleasure. We cannot offer enough praise. There are spa facilities and pools. The location of Cervo itself is of course a mountain resort, but there is a ski-lift just opposite reception which allows access to the main town within a few minutes, once in the town all bars, restaurants and shops are within walking distance, 5-10 mins. We are not big hikers/skiers but we absolutely loved our stay at Cervo and will definitely be back in the Winter season!

Stayed in September 2023

Many stairs.

Breakfast was exceptional. Full buffet plus anything you need ordered. Loved the elevator access. Staff was very friendly. Decor was laid back and interesting.

Stayed in September 2023

Nothing.

Wonderful design, thoughtfully appointed and comfortable rooms, excellent facilities and restaurants, fantastic staff and brilliantly located. Awesome to wake up with a view of the Matterhorn. We loved our stay.

Stayed in July 2023

Best hotel in town. Really provides the mountain ambiance throughout, very attentive to details. There definitely is something for everyone at Cervo resort.

Stayed in August 2023

Our view of the mountains was mostly obstructed by trees, although the room was advertised to have a mountain view. The pillows were very flat which made for an uncomfortable sleep. We opted for a king size bed, but we were given 2 singles. They rectified this after the first night. The doors to the bathroom, although very stylish and artistic, are impractical. The toilet lights are on a sensor so if you get up to pee in the middle of the night, before you can close the toilet door, the light shines through the bathroom door slats waking the other person up. Then the sensor light proceeds to turn off leaving you to finish your pee in the dark, no matter how much you flail your arms. Also good luck opening the toilet door again because there's no grip in the sliders and the closing mechanism is sticky. These might be just minor inconveniences, but you pay a lot for these rooms so you expect an equivalent standard.

The staff is very friendly and helpful. The spa facilities are incredibly nice and relaxing with a great view of the Matterhorn. The breakfast is amazing with a great variety of delicious foods from their restaurant. The rooms are well equipped and a nice size. Housekeeping and turndown service left our room very clean and tidy. The location was quiet and had access to an elevator 24/7 to get from the bottom of the hill to the hotel. Bonus, there were 3 playful kittens on the property.

Stayed in August 2023

The resort was not pleasant to navigate. The lobby was very disappointing and did not feel like you are walking into a 5 star resort. Getting to our rooms every day felt tedious and would take a while to get from our room to the Main Street. Also, I had two big pieces of luggage with me late at night and no staff would help me to bring my luggage up after I asked. Not what I would expect when spending almost $1k a night.

The style and aesthetic of the hotel was great. The staff were very friendly.

Stayed in August 2023

No A/C, don’t mind that but issue is when you open the door all the bugs come flying in. Either find a way to put a net on the door or an alternative. Thanks

Great staff and hospitality. Loved the hotel and the atmosphere! Really enjoyed it.

Stayed in July 2023