The reception staff was unfortunately, somewhat incompetant or untrained with using the system. It took him an extra 10 minutes and 2 calls to his manager to figure out how to charge us because we have added 1 extra person the previous day (which was done by that same staff member). In the end the bill felt a little extra still but we let it go because of the long queue behind us. Perhaps better training would benefit him!

The hostel rooms were clean, spacious, and comfortable, and the game room was perfect for a trip with friends. For the price, it was really exceptional for what what provided. We would certainly come back again.

Stayed in September 2024

Not super intuitive to find the reception, and the room in all the buildings

Booked a one night room for a bike trip. For a hostel, I was very surprised, super clean, bike storage, bathroom in the room, TV, and guess what, great bed, and not even "creaked" when someone moves. Location was also a very good spot, the view of the glaciers, calm, green. You can eat thanks to a grocery at 1km from the hostel, but there are also restaurants in the area. So finally, of course you are not single in the room but for 40 bucks, it is really worth it.

Stayed in August 2024

A wonderful place with delicious breakfasts.

Stayed in August 2024

Truly exceptional accommodation. Excellently designed rooms, great equipment and service!

Stayed in July 2024

Would be nice if the to top beds also had lamps and some place to store things like a water bottle.

The location is right next to the slope, the breakfast was good, and I personalyl like the rooms, though they have a somewhat unusual layout.

Stayed in January 2024

I would've liked to have a small kitchenette even if communal or just a kettle in the room to be able to have a cup of tea.

I liked the hostel rooms, it's comfortable and also has a touch of privacy.

Stayed in January 2024

far from village

good space, good food offering

Stayed in October 2023

The restaurant that we went to (Stiva Ursus) was very average and not good value for money so it was a bit of a let down compared to the overall experience of staying in the resort which was excellent.

A super place which is far, far better than your average hostel. The hostel is part of a development that was only built a few years ago so, as one would expect, everything still has that 'brand new' feel to it. The rooms were spacious, had comfortable beds, great shower and were immaculately clean. The staff were excellent and provided excellent communication even before we had booked - a huge THANK YOU to Lorena & Estalla who really were wonderful and super helpful. Although we arrived by train - the 'Catrina resort' offer a free shuttle service by the way - there are excellent parking facilities of you're coming by car and they also have secure cycle storage. The hostel is ideally located within spitting distance of a ski lift and mountain bike trails. It's a 20 min walk to town but there are buses although I'm uncertain of timings. There is a large Co-Op in the complex and there are several bars and restaurants that are part of the Cristina group....although, sadly, I wouldn't recommend the restaurant.

Stayed in September 2023

No table in the room

Clean and tidy

Stayed in August 2023

No soap in the bathroom, but then it is a hostel!

The room was modern, spacious and the beds were comfortable. Plenty of parking, the girl in the reception was very pleasant and spoke excellent English. Lovely mountain view from the room. Decent WiFi. Great pub, Nangilala, just around the corner and a Co-op just below.

Stayed in August 2023

Comfort, restaurants nearby

Stayed in July 2023

Excellent accommodation and value for money. Clean rooms, polite and helpful staff, easy access to major sights/hikes around and convenient access to the supermarket next door

Stayed in July 2023

the bed linens were extremely rough.

This place was everything you could ask for in affordable accommodation. Clean, comfortable beds,plenty hot water. located right next to Coop supermarket and bike rental/ repair shop.

Stayed in May 2023

Not many solo travellers

View and its facilities

Stayed in April 2023

There are no hygiene products in the room, not even soap. Extra garbage bags could be left in the room. TV remote batteries are not working.

Very good place, right next to the lift, close to the train station. There is a shop right next to it.

Stayed in January 2023

it is not very clear that the wellness area in the main hotel can’t be used as advertised on the website, by hostel guests during the high season.

super modern and very new. Great location and fantastic restaurants.

Stayed in December 2022

unfortunately, the spa area cannot be used by hostel guests (also not if paid for extra), service in restaurant was not really friendly and tried their best to ignore me - probably single travelers don’t make enough turnover. meal was more expensive than indicated on the menu, because it was a “large portion” that I had not asked for.

clean and spacious rooms, easy parking

Stayed in August 2022

It was a warm day with a lot of sunshine on the large window of the room and the bed furniture is blocking the window so we could not open it completely.

Very nice location walking distance from Disentis village. Excellent breakfast. Parking under hostel.

Stayed in July 2022

Nothing

Good breakfast. It was not crowded in the summer so I had a 4 bed room just for my self. Everything was very clean. Great value for the money, I will definitely come back!

Stayed in July 2022

The room and bathroom were very clean and modern. I stayed there end of June and got a dormitory room just for myself. The staff were friendly and the location was quiet. Q

Stayed in June 2022

Very good beds! Clean! Nice view, large window.

Stayed in January 2022

Absolutely fantastic deal! Had a whole room to myself. Right near a train station, a coop supermarket and great restaurants. The staff are really nice as well!

Stayed in December 2021

The breakfast was bad, not worth the money they charged even though when we booked we were under the impression it was included with the bill.

The price was good

Stayed in September 2022

there were no toiletries and no table in the room. there were minimal benefits to use for the area while before we had free lift to the mountains.

clean and new hotel

Stayed in August 2022