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Reviews of Capsule Hotel - Chapter Lucerne

33 Zürichstrasse, 6004 Luzern, Switzerland

#10 of 76 hotels in Luzern

Guests' Choice

Review score

Based on 398 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    9.2

  • Staff

    9.5

  • Value for money

    8.8

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 28 September 2024

    9.0
    Exciting and good first time Experience
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    niks

    1st time User, love the concept and it’s very clean with friendly staff

    Stayed in September 2024

  • Reviewed: 27 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night

    Way too technological for the start, more human touch may be preferred for some. Wish could be more affordable. AC/central heating was a bit noisy and not adjustable. Felt cold from time to time. Guests noise is disturbing within the same room, not hotels' fault though. No free coffee/tea just still & sparkling water.

    Good location. Friendly staff. Very stylish place overall. Facilities, equipment, decoration, colors, especially bathrooms are amazing. Capsules are big enough. Bed is comfy. Amenities, napkins, toilet paper, soap etc are of best quality. Showers are big. There are hairdryers, shower gel and body lotion in the bathroom. Very very clean place. Seems popular. Lobby is nice to chill. Modern building w a lift. There is a supermarket downstairs. Lockers are big. Very clean bed sheets. They give towel. Did not try but breakfast seemed nice. Would give 5/5 but 8/10 ;)

    Stayed in September 2024

  • Reviewed: 27 September 2024

    9.0
    Nice hotel, highly recommended.
    • Business trip
    • Group
    • Capsule upper level
    • Stayed 4 nights

    The only drawback is that there is no socket in the capsules themselves. You also cannot adjust the temperature inside the capsule itself, although the temperature was always at a comfortable level for me.

    The capsule hotel was very nice. The bathrooms were always very clean, tidy, and smelling fresh. The staff are very friendly, and you can also work in the common area if you want. It was also very easy to check in and out.

    Stayed in August 2024

  • Reviewed: 25 September 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    Very comfy, clean and quiet. Loved it!

    Stayed in August 2024

  • Reviewed: 24 September 2024

    10
    Perfect Capsule
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    There wasnt any place to put my luggage and organize it.

    Everything was so clean.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    10
    Amazing place, love it!
    • Leisure trip
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 1 night
    • Submitted via mobile

    Everything!

    Stayed in September 2024

  • Reviewed: 23 September 2024

    10
    I was very pleased, if I come again I will definitely stay here.
    • Leisure trip
    • People with friends
    • Capsule upper level
    • Stayed 3 nights
    • Submitted via mobile

    This was my first experience in a capsule hotel and I really enjoyed my stay. It exceeded my expectations. The bed was very comfortable, the shared bathrooms was very clean and the whole hotel smelled very nice.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night

    If you can't the capsule hotel near main station, this is one is a good alternative. For a solo traveler who just needs a safe and clean place to stay, it's worth it. Download the app to make the "key"-ing experience easy.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    9.0
    I really enjoyed my stay at the hotel. The staff were very friendly and thoroughly helpful.
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights

    The breakfast deal on offer was adequate but a little expensive given the lack of selection.

    The staff at the hotel were really helpful with my questions about the surrounding places. The hotel is located very close to public transportation and local attractions. The facilities at the hotel were excellent.

    Stayed in August 2024

  • Reviewed: 20 September 2024

    8.0
    Great value stay for solo or couple travelers
    • Leisure trip
    • Couple
    • Capsule lower level
    • Stayed 2 nights
    • Submitted via mobile

    Communication prior to checking in was a bit cumbersome and slow. The Goki app did not work most of the time when I tried to open the capsule and ended up having to use the manual code every time. There is also only 2 charging slots to use in the capsules with no AC outlet so you’re limited to what you can charge.

    Loved the open area with provided bowls/plates/utensils for guests to use. Also loved that they provide free distilled/sparkling/cold water.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    The interior design is great around the park, the lobby feels very cozy and has a nice view over the street, the capsules are well designed and very comfortable to sleep in and the bathrooms are very clean. After checkout I was able to leave my luggage in the storage room for the day before going to the train station I appreciate the water point where you can get still, cold and sparkling water. Not important on its own but shows the extra level of care and comfort that this property aims for

    Stayed in September 2024

  • Reviewed: 19 September 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    Everything was ok

    Clean, quiet, shampoo and shower gel are provided, breakfast is good (you should pay extra for it).

    Stayed in September 2024

  • Reviewed: 18 September 2024

    10
    Fab stay in a great location, love the concept!
    • Leisure trip
    • People with friends
    • Capsule lower level - Female only
    • Stayed 1 night
    • Submitted via mobile

    A little difficulty accessing the property initially. Host said they were fixing the issue and no other problems.

    Fab location and facilities, hosts were lovely and friendly and it was spotless.

    Stayed in September 2024

  • Reviewed: 18 September 2024

    9.0
    Very cool experience
    • Leisure trip
    • Solo traveller
    • Capsule lower level - Female only
    • Stayed 2 nights
    • Submitted via mobile

    It’s not them it’s me. It’s my first time trying capsule hotel and probably will be the last time.

    Very modern and clean and they do community event like pizza night. I’m surprised although the space was small but it was just enough to fit everything in.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    Comfortable and pleasant for an overnight stopover
    • Leisure trip
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 1 night

    Hallway where the lockers were for luggage storage was quite dark, it was hard to enter in the lock code to open the locker because of lighting

    The facilities and amenities were clean and as described. Room and pod was quiet, comfortable.

    Stayed in August 2024

  • Reviewed: 15 September 2024

    10
    Worth the money, comfortable and clean!
    • Leisure trip
    • Family with young children
    • Capsule lower level - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Perfect location, quick walk from the train station, super clean and comfortable, the ambiance is nice and the food is great!

    Stayed in September 2024

  • Reviewed: 14 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 3 nights
    • Submitted via mobile

    Capsules only had one USB A and one USB C charging ports - no wall sockets in the capsule however there were some in the communal lounge. Capsule got warm during the night - ventilation could be improved. Soundproofing was okay, but doors closing would be very loud and shake the capsule, so when other guests came in/out of the room or their capsule it would wake me up.

    Extremely clean, spotless and modern property, very friendly staff who explained everything to me on arrival. Great value for money and location was convenient to the old town, bus stops and train station. The communal lounge was very comfortable with sofas and tables. Soap and shampoo provided was very nice. They even provided earplugs to use for the stay! I appreciated the lockers outside the room - it was big enough for my small suitcase to lay flat and access.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    8.0
    Great stay
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    Great position,clean and comfortable Staff very helpful and friendly

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Very good
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 1 night
    • Submitted via mobile

    If anything, I would suggest adding storage space inside the capsules

    New experience, security and safety, comfort and modern look, location

    Stayed in September 2024

  • Reviewed: 10 September 2024

    10
    I had never stayed at a capsule hotel before. I would now consider it when I am traveling solo.
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 6 nights
    • Submitted via mobile

    No complaints

    The priority was clean and quiet with a good location.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 1 night
    • Submitted via mobile

    Decent option for one or two nights. Quite clean, shower mat provided, big plus. Free drinking water, good common space.

    Stayed in August 2024

  • Reviewed: 9 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    i didn't feel comfortable sleeping in capsule.

    clean place at a great location.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Great but the temperature of the shower is unstable
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights

    I don't know why I can't use the code to access the room, but I can use my cellphone as a key so it's not a big deal. The other thing I don't like is the temperature of the shower water. It's not stable and I was shocked when it suddenly turned hot or cold.

    The capsule is a real capsule that gives you privacy. The ventilation inside is great. The capsule and the bathrooms are clean. I also like the shampoo/body wash they provided. The location is quite great. You can easily get there by walk or by bus from the train station.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Enjoyed my stay a lot
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The facilities were very good quality and clean. Stuff were helpful whenever asked a question and were kind. In a good location, only 10 minutes walk from the train station.

    Stayed in September 2024

Showing 1 – 25

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