33 Zürichstrasse, 6004 Luzern, Switzerland
#10 of 77 hotels in Luzern
Guests' ChoiceBased on 143 hotel reviews
9.0Cleanliness
9.4
Comfort
9.2
Location
9.5
Facilities
9.3
Staff
9.6
Value for money
9.0
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Philip
EstoniaThe digitalization, contemporary design and cleanliness
Stayed in June 2024
Reviewed: 22 June 2024
Elli
AustraliaThe capsules were completely black out and as far as I am aware - sound proof. This hostel was exactly what I needed after a long few days of travel. I was able to sleep peacefully for over 10 hours. The breakfast (at a cost) was good value for money and the staff were always willing to help, including leaving my luggage after check out giving me free will to explore for a few more hours prior to my next train.
Stayed in June 2024
Reviewed: 21 June 2024
Martin
DenmarkThe light was a bit too dark, especially in the area where the lockers for baggage are. It was difficult to search in my bag in the darkness.
The hotel is really modern and facilities are good! Capsules are quite big.
Stayed in June 2024
Reviewed: 21 June 2024
Caroline
BrazilAll the facilities are great, including the checkin system. The bathroom is always clean and full of amenities. The location is good, 10min from city center and 15min to the main station. The Brazilian receptionist is really friendly and helpful.
Stayed in June 2024
Reviewed: 21 June 2024
Næss
NorwayOnly problem i had was that my code suddenly didn't work once, but that got fixed and someone staying there let me in. Some people experienced problems with the lockers out in the hall, but the staff are always close by and ready to help.
Very clean hotel, has everything you need and should be the number 1 pick if you're backpacking and don't mind having shared spaces.
Stayed in June 2024
Reviewed: 19 June 2024
Shufan
ChinaThe draining in the shower was a bit slow
Well organized and cleaned, offers microwave and water(still/sparkle/cold). Very friendly supportive host Luca:) Locks for locker, doom and capsule. convenient location
Stayed in June 2024
Reviewed: 19 June 2024
Carrie
United StatesClean, quant and modern amenities.
Central to the old and new parts of the city.
Stayed in June 2024
Reviewed: 17 June 2024
Vijay
GermanyWell-done capsule hotel concept. Relatively affordable compared to the other options in Lucerne.
Stayed in June 2024
Reviewed: 17 June 2024
Donjon
AustraliaVery clean and quite comfortable
Stayed in June 2024
Reviewed: 17 June 2024
Valeriia
UkraineI need a little bit (very littke bit) more air in a capsule.c
Magic vibe!!! Comfort, clean, nice smell, beautiful interior, art, and light. Friendly staff.
Stayed in June 2024
Reviewed: 16 June 2024
Marshall
SingaporeSleeping pods could have used more charging points, as it only provided 1 USB C and USB A ports. Charging points were only provided in the lounge. I got an upper bunk that were a bit difficult to get in and out of as the ladders were quite steep. The hostel requires you to use an app to unlock the door to the hostel, the room your pod is in, and then the capsule pod itself, which can be a bit tedious and doesn't work sometimes forcing you to key in the code manually.
Fantastic location near the city center. Roughly 15 minutes walk from the main train station, right next to the lion monument, and there was a coop right outside the hostel in a shopping center. The pods were very comfortable and the toilets were very clean and worked well, with shampoo provided. The pantry has a microwave, and I especially appreciated the tap that gave free sparkling water in addition to still water.
Stayed in May 2024
Reviewed: 15 June 2024
Zhaolin
United StatesThis is new capsule hotel very clean. And the staff very friendly. Also in good location.
Stayed in May 2024
Reviewed: 15 June 2024
Pui
Hong KongNo locker for large luggage coz it’s full.
Location was walking distance from centre and got supermkt around. Public toilet and bathroom were clean and spacious. Lounge area got sparkling water to refill.
Stayed in June 2024
Reviewed: 14 June 2024
Atul
CanadaVery friendly, accommodating, knowledgeable staff. Thank you Anastasia for your hospitality.
Stayed in June 2024
Reviewed: 14 June 2024
Stamatia
SwitzerlandThere was nothing I didn't like about the property; everything exceeded my expectations
The staff were incredibly friendly and helpful, making me feel right at home. The capsule was very comfortable, and the café and working area were both inviting and well-designed, providing a perfect space to relax and work.
Stayed in June 2024
Reviewed: 13 June 2024
Alison
AustraliaThis capsule hotel is fresh, clean, comfortable and has a fun and friendly vibe. The design of property is excellent and the capsules are roomy, quiet and have comfortable beds. I had a breakfast and a snack, both of which were delicious and good value, plus the lounge area had quality leather furniture and fun decor. I really enjoyed my stay.
Stayed in June 2024
Reviewed: 11 June 2024
Riku
SpainCapsules could have a bit better lighting than just a single light source and maybe a small additional shelf for a book / phone etc. But this is a very little thing.
Very clean and comfortable capsule hotel. Having small bar and possibility for breakfast is a very nice to have! Shower layout with a small separate private dressing area is very good as you can keep your clothes dry.
Stayed in June 2024
Reviewed: 10 June 2024
Therese
SwedenA bit warm in the capsule, but ok.
Very clean och fresh wc and shower. Nice common space to chill in. Good size of the capsule.
Stayed in June 2024
Reviewed: 9 June 2024
Hanna
United KingdomThe only minor issue l encountered was a flickering light in my capsule. While it was a bit distracting, it wasn't a major inconvenience and l didn't bother reporting it.
My stay at Capsule Hotel - Chapter Lucerne was an enjoyable experience. I was impressed by the hotel's original design and the unique concept behind it and the fact that it is brand new, modern and technologically advanced. The staff was incredibly attentive and accommodating. I was particularly happy with their promptness and helpfulness. The hotel location was also very convenient making it easy to get around.
Stayed in June 2024
Reviewed: 9 June 2024
Weronika
PolandIt was still kind of expensive
Location is great, the common area is very nice, i appreciated free stil and sparkling water, microwave and some board games. Bathrooms extremly clean, equipped with soap, shampoo and body lotion. Capsule is small but for short time it is all you need.
Stayed in June 2024
Reviewed: 8 June 2024
Maximiliano
United StatesNo laundry available, but staff did provide nearby recommendation
Genuinely one of the best hostels I've ever stayed at. Extremely comfortable beds with plenty of space and privacy as they are within personal pods, which were very nice. The Peter Pan vibe/theme of the hostel was very fun and imaginative. Clean bathrooms and showers that included shampoo & body wash. Nice common area to do work which included a bar for tasty food, drinks, and coffee. Friendly and helpful staff. Easy self check-in & check-out.
Stayed in May 2024
Reviewed: 8 June 2024
Thomas
GermanyI couldn't find a power outlet in the capsule, maybe I overlooked it. There's USB for charging the phone, though. Nothing major.
It's a capsule hotel, you have to know what you get. But it's super clean and new, very comfortable, and has a positive vibe to it. Staff is super helpful and friendly, and the lounge room where you can sit and have food and drinks and/or work is very nice. It's not too far from the center and the lake, so quite a deal for the city.
Stayed in May 2024
Reviewed: 6 June 2024
April
ChinaI thought I made a very good decision to book this Capsule hotel. It was even better than I expected. Everything is very clean and well organized. I especially like the lobby—— very cozy, warm, and well designed. And, as many people mentioned, the staff are amazing! It is the best option for solo-traveler to Lucerne:)
Stayed in June 2024
Reviewed: 4 June 2024
Jenn
United StatesThe locker for my suitcase reset a few times, but the staff was helpful about it.
I liked the neat little capsule, people were quiet and respectful, and it had everything I needed to be comfortable. The bathrooms were so spacious, clean, and I loved the vibe.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content