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Reviews of Capsule Hotel - Chapter Lucerne

33 Zürichstrasse, 6004 Luzern, Switzerland

#10 of 77 hotels in Luzern

Guests' Choice

Review score

Based on 143 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 24 June 2024

    10
    There was nothing that would bother, I was looking forward to getting back there at the end of the d
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    The digitalization, contemporary design and cleanliness

    Stayed in June 2024

  • Reviewed: 22 June 2024

    10
    Perfect for a traveler needing a good nights rest!
    • Leisure trip
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 1 night
    • Submitted via mobile

    The capsules were completely black out and as far as I am aware - sound proof. This hostel was exactly what I needed after a long few days of travel. I was able to sleep peacefully for over 10 hours. The breakfast (at a cost) was good value for money and the staff were always willing to help, including leaving my luggage after check out giving me free will to explore for a few more hours prior to my next train.

    Stayed in June 2024

  • Reviewed: 21 June 2024

    9.0
    Good quality and location
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    The light was a bit too dark, especially in the area where the lockers for baggage are. It was difficult to search in my bag in the darkness.

    The hotel is really modern and facilities are good! Capsules are quite big.

    Stayed in June 2024

  • Reviewed: 21 June 2024

    10
    Great facilities
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    All the facilities are great, including the checkin system. The bathroom is always clean and full of amenities. The location is good, 10min from city center and 15min to the main station. The Brazilian receptionist is really friendly and helpful.

    Stayed in June 2024

  • Reviewed: 21 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 4 nights
    • Submitted via mobile

    Only problem i had was that my code suddenly didn't work once, but that got fixed and someone staying there let me in. Some people experienced problems with the lockers out in the hall, but the staff are always close by and ready to help.

    Very clean hotel, has everything you need and should be the number 1 pick if you're backpacking and don't mind having shared spaces.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    nice
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 1 night
    • Submitted via mobile

    The draining in the shower was a bit slow

    Well organized and cleaned, offers microwave and water(still/sparkle/cold). Very friendly supportive host Luca:) Locks for locker, doom and capsule. convenient location

    Stayed in June 2024

  • Reviewed: 19 June 2024

    10
    It was an affordable stay for my other half and I as we were on a lean budget in Switzerland. The staff were helpful in
    • Leisure trip
    • Couple
    • Capsule lower level
    • Stayed 2 nights
    • Submitted via mobile

    Clean, quant and modern amenities.

    Central to the old and new parts of the city.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    8.0
    Group visiting Lucerne
    • Leisure trip
    • Group
    • Capsule lower level
    • Stayed 2 nights
    • Submitted via mobile

    Well-done capsule hotel concept. Relatively affordable compared to the other options in Lucerne.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Very clean and great location. Friendly staff, Cedric has been helpful.
    • Leisure trip
    • Solo traveller
    • Capsule lower level
    • Stayed 3 nights
    • Submitted via mobile

    Very clean and quite comfortable

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Family with young children
    • Capsule lower level
    • Stayed 1 night
    • Submitted via mobile

    I need a little bit (very littke bit) more air in a capsule.c

    Magic vibe!!! Comfort, clean, nice smell, beautiful interior, art, and light. Friendly staff.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Capsule lower level
    • Stayed 2 nights

    Sleeping pods could have used more charging points, as it only provided 1 USB C and USB A ports. Charging points were only provided in the lounge. I got an upper bunk that were a bit difficult to get in and out of as the ladders were quite steep. The hostel requires you to use an app to unlock the door to the hostel, the room your pod is in, and then the capsule pod itself, which can be a bit tedious and doesn't work sometimes forcing you to key in the code manually.

    Fantastic location near the city center. Roughly 15 minutes walk from the main train station, right next to the lion monument, and there was a coop right outside the hostel in a shopping center. The pods were very comfortable and the toilets were very clean and worked well, with shampoo provided. The pantry has a microwave, and I especially appreciated the tap that gave free sparkling water in addition to still water.

    Stayed in May 2024

  • Reviewed: 15 June 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule lower level
    • Stayed 1 night
    • Submitted via mobile

    This is new capsule hotel very clean. And the staff very friendly. Also in good location.

    Stayed in May 2024

  • Reviewed: 15 June 2024

    9.0
    Good value for 1-2 night stay.
    • Leisure trip
    • Solo traveller
    • Capsule lower level
    • Stayed 1 night
    • Submitted via mobile

    No locker for large luggage coz it’s full.

    Location was walking distance from centre and got supermkt around. Public toilet and bathroom were clean and spacious. Lounge area got sparkling water to refill.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Capsule lower level
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly, accommodating, knowledgeable staff. Thank you Anastasia for your hospitality.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    My stay was comfortable and enjoyable, thanks to the friendly staff and excellent facilities.
    • Solo traveller
    • Capsule upper level
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing I didn't like about the property; everything exceeded my expectations

    The staff were incredibly friendly and helpful, making me feel right at home. The capsule was very comfortable, and the café and working area were both inviting and well-designed, providing a perfect space to relax and work.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    A comfortable , clean and fun capsule hotel in a great location.
    • Leisure trip
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 2 nights
    • Submitted via mobile

    This capsule hotel is fresh, clean, comfortable and has a fun and friendly vibe. The design of property is excellent and the capsules are roomy, quiet and have comfortable beds. I had a breakfast and a snack, both of which were delicious and good value, plus the lounge area had quality leather furniture and fun decor. I really enjoyed my stay.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Very comfortable stay. I will be back!
    • Solo traveller
    • Capsule upper level
    • Stayed 5 nights
    • Submitted via mobile

    Capsules could have a bit better lighting than just a single light source and maybe a small additional shelf for a book / phone etc. But this is a very little thing.

    Very clean and comfortable capsule hotel. Having small bar and possibility for breakfast is a very nice to have! Shower layout with a small separate private dressing area is very good as you can keep your clothes dry.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    A bit warm in the capsule, but ok.

    Very clean och fresh wc and shower. Nice common space to chill in. Good size of the capsule.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    10
    4 nights at Capsule Hotel - Chapter Lucerne
    • Business trip
    • Solo traveller
    • Capsule upper level
    • Stayed 4 nights
    • Submitted via mobile

    The only minor issue l encountered was a flickering light in my capsule. While it was a bit distracting, it wasn't a major inconvenience and l didn't bother reporting it.

    My stay at Capsule Hotel - Chapter Lucerne was an enjoyable experience. I was impressed by the hotel's original design and the unique concept behind it and the fact that it is brand new, modern and technologically advanced. The staff was incredibly attentive and accommodating. I was particularly happy with their promptness and helpfulness. The hotel location was also very convenient making it easy to get around.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights
    • Submitted via mobile

    It was still kind of expensive

    Location is great, the common area is very nice, i appreciated free stil and sparkling water, microwave and some board games. Bathrooms extremly clean, equipped with soap, shampoo and body lotion. Capsule is small but for short time it is all you need.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    10
    Fantastic Hostel in Heart of Lucerne
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 2 nights

    No laundry available, but staff did provide nearby recommendation

    Genuinely one of the best hostels I've ever stayed at. Extremely comfortable beds with plenty of space and privacy as they are within personal pods, which were very nice. The Peter Pan vibe/theme of the hostel was very fun and imaginative. Clean bathrooms and showers that included shampoo & body wash. Nice common area to do work which included a bar for tasty food, drinks, and coffee. Friendly and helpful staff. Easy self check-in & check-out.

    Stayed in May 2024

  • Reviewed: 8 June 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Capsule upper level
    • Stayed 5 nights

    I couldn't find a power outlet in the capsule, maybe I overlooked it. There's USB for charging the phone, though. Nothing major.

    It's a capsule hotel, you have to know what you get. But it's super clean and new, very comfortable, and has a positive vibe to it. Staff is super helpful and friendly, and the lounge room where you can sit and have food and drinks and/or work is very nice. It's not too far from the center and the lake, so quite a deal for the city.

    Stayed in May 2024

  • Reviewed: 6 June 2024

    9.0
    I highly recommend this hotel
    • Leisure trip
    • Solo traveller
    • Capsule upper level - Female only
    • Stayed 1 night
    • Submitted via mobile

    I thought I made a very good decision to book this Capsule hotel. It was even better than I expected. Everything is very clean and well organized. I especially like the lobby—— very cozy, warm, and well designed. And, as many people mentioned, the staff are amazing! It is the best option for solo-traveler to Lucerne:)

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Capsule upper level
    • Stayed 6 nights

    The locker for my suitcase reset a few times, but the staff was helpful about it.

    I liked the neat little capsule, people were quiet and respectful, and it had everything I needed to be comfortable. The bathrooms were so spacious, clean, and I loved the vibe.

    Stayed in May 2024

Showing 1 – 25

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