Bodmenstrasse 21, 3920 Zermatt, Switzerland
#165 of 475 hotels in Zermatt
Guests' ChoiceBased on 995 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
9.0
Value for money
8.7
Free WiFi
8.8
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End of dialog contentReviewed: 26 September 2024
Randall
United StatesNothing
The room was very clean and the bathroom was updated and immaculate. The included, breakfast was delicious and the complimentary, afternoon tea offered many sweet selections. The hotel is located within a 5 minute walk of the main train station and the Gornergrat Bahn railway. It is also within a 17 minute walk to the gondola that takes one to the Klein Matterhorn. We were able to walk every place we wanted to see from this hotel. The outside of the hotel is beautiful with flowers adorning each balcony. The hotel is located on a quiet side street but within a couple minute walk of the main street with all the shops and restaurants.
Stayed in August 2024
Reviewed: 25 September 2024
Remy
AustraliaExceptional place with very large room.
Stayed in September 2024
Reviewed: 25 September 2024
Kathryn
United StatesGreat breakfast, Great location. Modern room with smart tv.
Stayed in September 2024
Reviewed: 23 September 2024
Sandra
AustraliaGreat size room. Had a family room for the two of us. Wonderful mountain view with balcony. Friendly staff. Walking distance (150 metres) from train. Just off the Main Street so nice and quiet. Last minute booking and very good rate.
Stayed in September 2024
Reviewed: 20 September 2024
Danny
United StatesNothing.
Location, it is in town center but off from Main Street. Very quiet. Breakfast has many choices and love the croissants, coffee, juices, etc… Staff is very friendly and took us to the station since my wife has mobility limitation.
Stayed in September 2024
Reviewed: 19 September 2024
Mei
Hong KongIt’s a beautiful hotel ,very near the train station ,just 2-3min 。the room has balcony and having a nice view.
Stayed in September 2024
Reviewed: 19 September 2024
Edward
Philippinesthe rooms are big and clean. The hotel is near the venter and the train station.
Stayed in September 2024
Reviewed: 18 September 2024
Frances
United StatesThe people especially the gentleman at the front desk was very helpful.
Stayed in September 2024
Reviewed: 14 September 2024
William
United StatesNothing
Nice size room and bathroom. Great location.
Stayed in September 2024
Reviewed: 13 September 2024
Kana
JapanLove that the convenience near station and town and quiet.
Bed was very comfortable. Wish to have a refrigerator.
Stayed in September 2024
Reviewed: 13 September 2024
Becky
United StatesOur room was perfect, with a view of the Matterhorn and the goats coming down in the afternoon. Staff were very helpful.
Stayed in September 2024
Reviewed: 12 September 2024
Teresa
United StatesWas told I would have a view of the Matterhorn but this was not the case despite it being a clear day.
Clean, comfortable, good breakfast.
Stayed in September 2024
Reviewed: 11 September 2024
7603peterc
United KingdomThere is nothing wrong with the traditional Swiss style but our room and the corridor to it was a little dated and tired in places. We did glimpse some of the other rooms and they looked modern and updated. However there was nothing wrong with our room itself, it was clean and a decent size.
The location of this hotel is perfect. Right in the middle of the town but set a street back so it is sheltered from the noise of the main street. Also very convenient for the main train station and the Gornergrat train. The staff were very friendly and the hotel itself was pleasant to stay in. It has a lovely reception, seating, bar and dining areas. We stayed in the main hotel on the 4th floor (409). Our room had a big corner balcony with lovely views down the valley and of the mountains (not the Matterhorn itself but you can't have everything!). Breakfast was buffet style served from 7.00am, and it was all very nice. They also do complimentary afternoon coffee/tea and cakes.
Stayed in September 2024
Reviewed: 9 September 2024
Maureen
United KingdomAbsolutely nothing, it was great.
Lovely hotel and excellent staff, afternoon tea and cake a lovely touch, we couldn’t have picked a better hotel .
Stayed in September 2024
Reviewed: 6 September 2024
Andrea
United KingdomNothing!!
The location of the hotel was absolutely brilliant for the short walk from the station and was centrally located. The staff were super and extremely friendly and knowledgeable. Great selection at breakfast and a complimentary coffee in the afternoon.
Stayed in September 2024
Reviewed: 29 August 2024
Ehsan
United KingdomNo fridge in the room
Brilliant location, great breakfast and friendly and professional staff. Very nice
Stayed in August 2024
Reviewed: 29 August 2024
Igorsdevels
SpainWe had a wonderful here stay during Ultraks. The hotel has a friendly and helpful staff and is just a few steps away from the train station and the start line. Additionally, they have a sauna that operates from 4 pm to 9 pm. Definitely would come back.
Stayed in August 2024
Reviewed: 28 August 2024
Antonio
AustraliaRail was not currently available to Zermatt, Had to get on a bus for the last leg. Chaotic changeover was uncomfortable and challenging. Not the hotels fault. No complaints about the hotel.
Very well located. Staff charming and helpful. Guest laundry was great. Coffee and cake in the afternoon was a nice touch. Breakfast was good.
Stayed in August 2024
Reviewed: 23 August 2024
Romany
United KingdomN/A
We loved the location, hotel decor, friendly and helpful staff, kettle and Netflix in room and amazing shower! Restaurant was great too!
Stayed in August 2024
Reviewed: 15 August 2024
Mirela
United KingdomThat we booked just 2 days 😅. Next time we will stay longer.
We enjoyed our stay here . The hotel provided us a baby bed at no extra cost. The location is just by the train station and very accessible. The staff was very kind and helpful. They allowed us to play billiard after the closing time. The breakfast was super delicious. We will come back again. 🥰
Stayed in August 2024
Reviewed: 14 August 2024
Toni
United StatesEverything was great.
Location, breakfast and friendly staff.
Stayed in August 2024
Reviewed: 13 August 2024
Ying
MalaysiaLady at the front counter at the afternoon shift is super friendly. Loved her enthusiasm! Very near to the main street of Zermatt.
Stayed in July 2024
Reviewed: 10 August 2024
Mark
United Statesbreakfast excellent, got in after closing but reception stayed late to let us in, so thoughtfull, can't say how much that meant after all the plane and train problems.
Stayed in August 2024
Reviewed: 8 August 2024
Fahd
United Arab EmiratesCan’t complain everything was good.
Great location very close to train station and high street. Big and spacious bedroom with big balcony and beautiful views of nature Zermatt has on offering.
Stayed in August 2024
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