Riedstrasse 4, 3920 Zermatt, Switzerland
#235 of 467 hotels in Zermatt
Guests' ChoiceBased on 34 apartment reviews
8.8Cleanliness
9.1
Comfort
9.0
Location
9.1
Facilities
8.9
Staff
9.3
Value for money
8.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 13 April 2024
Edward
United KingdomNothing to dislike tbh. Only minor thing was it was a bit too warm in the bedrooms which we only managed to sort by opening the window…
Really smart apartment, great location, facilities and a very friendly professional welcome. We’d love to return!
Stayed in April 2024
Reviewed: 4 March 2024
Leah
United StatesThe bed wasn’t super comfortable and the pillows were lumpy. The room was hot even though we turned down the heat.
The location is great. The ski room in the basement was a nice addition. We selected the smallest room. Despite being small there was a table and couch and mini fridge which was great.
Stayed in February 2024
Reviewed: 29 February 2024
Junghwa
South KoreaBar is located very close to the apartment. Guest can hear the music in the living room, not disturbing though.
Great location, very clean. Host is super friendly and helpful
Stayed in February 2024
Reviewed: 15 September 2023
Abigail
Israel-
The property was clean, and comfortable! The host was super welcoming and helpful. The kitchen was well stocked (but no food or spices) with dishes and the view was stunning
Stayed in September 2023
Reviewed: 13 August 2023
Hsin
TaiwanThe host is kind and warm. The room is spacious, neat, and tranquil.
Stayed in July 2023
Reviewed: 5 August 2023
Fitts
AustraliaPerfect small room for one person. Compact but very comfortable. Pleasant and helpful host.
Stayed in August 2023
Reviewed: 18 June 2023
Maria
United Arab Emirateslocation is very good. The place had cutlery and kettle which was very convenient since food is so expensive there. Bathroom very big.
Stayed in May 2023
Reviewed: 29 May 2023
Scott
United StatesNothing in particular. Perhaps a few more basic cooking utensils (especially a spatula), but very minor.
the property was very clean, spacious and well located, with an amazing view of the Matterhorn. The contact person was exceptionally responsive.
Stayed in May 2023
Reviewed: 23 July 2022
Peter
United States1) very small house-compared to American standard. 2) we went skiing and didn’t know about ski room where we have to store them down there. 3) this is our 1st trip to Switzerland so we didn’t know different traditions/customs. the owner seemed to upset when we walked inside w our shoes and ski equipments. 4) the owner asked to call him when we get to the train. we did and not answer. it was our fault because we didn’t let him know what time to expect us. 5) lack of instructions to what to expect from us as guests and things to do/offer in the area i.e. check in process, tour the house, like the usage coffee maker (it was broken), where grocery stores, water, laundry, bus line, gondola stations, etc. 6) we were there for 5 days 7) I didn’t know that I have to pay the bill. I thought I already paid via Booking.com
1) location, location, and location. 2) called the owner to fix the refrigerator and he did on the same day. 3) error during booking but the owner was able to accommodate from 3 to 4 people. 4) the owner seemed to be a reasonable person and easy to contact. 5) nice view & quiet location. 6) cute little tiny home. 7) we appreciate the owner (Mr. Beat) didn’t collect our payment on the first day like most properties
Stayed in July 2022
Reviewed: 9 June 2022
Mardhiah
Malaysiaowner is friendly. walking distance to shop
Stayed in March 2022
Reviewed: 12 March 2022
Sarah
United Kingdomnothing at all…
location was excellent for ski buses, excellent for the local spa shop and excellent for restaurants and bars but also in a quiet location after 9pm latest. Beat and his wife were brilliant and relaxed about everything as just the two of us the apt was very spacious and had everything we needed throughout our weeks’ stay.
Stayed in March 2022
Reviewed: 4 February 2022
Mihnea
RomaniaThe internet is next to inusable
Stayed in January 2022
Reviewed: 16 December 2021
Wes
SwitzerlandIt was a bit warm in the room for my comfort. I had to open the window at night.
Nice space. Simple, but everything you need. Close to town and to the slopes. Owner is very kind, appreciate the ski room as well.
Stayed in December 2021
Reviewed: 22 November 2021
Juliane
BrazilVery good location Big room Confortable
Stayed in November 2021
Reviewed: 19 August 2021
Oscar
United StatesN/a
Exceptional location! Beautiful views and very clean apt. The owner is very hospitable and friendly. We would definitely stay there again! Awesome stay!
Stayed in August 2021
Reviewed: 1 March 2022
Jurgen
GermanyNoise from the bar close by. Pillows where not comfortable. Prices are just not matching the value.
Location, ski lockers
Stayed in February 2022
Reviewed: 21 February 2022
Jason
SpainNo wifi or internet access. Couldn't adjust the temperature in room and it was very hot all of the time making it hard to sleep. No soundproofing, could hear EVERYTHING from adjoining rooms. No food available on site and carry in didn't work either because there weren't any plates, silverware, microwave, hot plate, etc. There didn't seem to be anyone working in the apartment building during my stay. The outside door was left unlocked all of the time and the key was left in my room and that's where I left it when I "checked out". My only interaction with who I assume was the owner was when he arrived the night I checked in, banged on the door and asked me to pay in advance the nights I was staying. He told me I was lucky to be able to stay there since usually they book the rooms for longer periods?!? and after I had paid said the check out was at 10 AM because he had "guests arriving". I pushed back on this for obvious reasons, in part because I had paid for a ski rental that day, lift passes, etc. with the idea that I could ski in the morning at least. He said I could leave my belongings in the narrow hallway by the (unlocked and unattended) door to the building. This was a nonstarter with a work and personal laptop, passport and other work and personal documents in my suitcase. I continued to push back and he said I could check out at 11:30. I skied from 9 until 10:30, raced back to the hotel for a quick shower and left the room with the key in the door where I had found it. I returned my rental ski equipment and a few minutes later saw a note on the booking app from the owner saying I could check out at 1 PM. As I was killing time around town until my 4:30 train I had plenty of time to think about how the next time I'm in Zermatt I'll definitely be staying somewhere else.
Location of apartments is decent. Walking distance to many restaurants, train station and ski lifts albeit a bit far with ski equipment.
Stayed in February 2022
Reviewed: 10 August 2021
Gabi
BelgiumBedroom size quite small
Location, cleanliness
Stayed in August 2021
Reviewed: 7 October 2023
Anonymous
United StatesAmazing view of the Matterhorn from our private balcony. Super clean and very friendly host.
Stayed in October 2023
Reviewed: 28 May 2023
Anonymous
United StatesThe views of Matterhorn from the balcony were beautiful Host was extremely helpful and informative!
Stayed in May 2023
Reviewed: 21 August 2022
Anonymous
ItalyWi-Fi did not work. But the staff worked to solve the issue
Stayed in August 2022
Reviewed: 5 July 2022
Anonymous
Saudi Arabianothing
Mr. Best was very kind and generous and offered us everything we needed and more. The location is very good with cafes and restaurants on the same street as the building.
Stayed in June 2022
Reviewed: 13 May 2024
Leonard
SwitzerlandThere are no comments available for this review
Stayed in May 2024
Reviewed: 4 February 2024
Mikaela
GreeceThere are no comments available for this review
Stayed in February 2024
Showing 1 – 25
Gallipoli, Italy
Macon, USA
Cucugnan, France
Binz, Germany
Magelang, Indonesia
Carvoeiro, Portugal
Narva, Estonia
Yerevan, Armenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content