Riedstrasse 3, 3920 Zermatt, Switzerland
#41 of 464 hotels in Zermatt
Guests' ChoiceBased on 115 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.5
Staff
9.8
Value for money
8.8
Free WiFi
9.1
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End of dialog contentReviewed: 22 June 2024
Zhi
United StatesSteam room with more steam.
Very good, fresh squares orange and carrot juice. Very impressive.
Stayed in June 2024
Reviewed: 18 June 2024
Hanson
United StatesEverything was fantastic!
The breakfast was good. The staff was incredible; very sweet, warm and welcoming, and knowledgeable of Zermatt.
Stayed in June 2024
Reviewed: 16 June 2024
Aqilah
SingaporeTelephone in the room is not working therefore we need to go down whenever we have questions or requests. Toilet bowl in the room got chocked and water refused to flush off on our second day. So had to use their lobby's toilet to do our business.
All the staff were very friendly except for 1 senior lady. But we couldn't care less cause the rest is really helpful and always puts up a smile. Service is tiptop. Location is great. Our room view is pretty good.
Stayed in June 2024
Reviewed: 21 April 2024
Mehmet
TurkeyNothing
Great service, nice room, near to center and delicious breakfast
Stayed in March 2024
Reviewed: 12 April 2024
Ka
Hong Kongbreakfast was excellent.
Stayed in March 2024
Reviewed: 14 February 2024
Abdallah
Lebanonexcellent
excellent
Stayed in February 2024
Reviewed: 5 November 2023
Melissa
AustraliaLovely room, nice and big. Staff were friendly, buffet breakfast was good. Beds were comfy, awesome shower and separate bath.
Stayed in October 2023
Reviewed: 20 October 2023
Natthapong
ThailandGreat Service especially, Floor and Breakfast room staffs, Service Team is very professional.
Stayed in October 2023
Reviewed: 18 October 2023
Chen
Malaysiaa very close walk to the centre, where the attraction shuttle is + train station (5 to 15 +- minutes walk depending on where you're headed). the hotel also provides a shuttle from and to the train station upon arrival & check-out (so a plus point if you arrive with heavy luggages). the counter staff were all friendly & informative.
Stayed in October 2023
Reviewed: 12 October 2023
Lisa
United StatesVery friendly and accommodating staff. Very close to everything. Loved it.
Stayed in October 2023
Reviewed: 8 October 2023
Sonal
AustraliaNothing
Location and comfort. The staff is very friendly and the breakfast is delicious and wholesome. The wellness centre is amazing. It’s a very comfortable and modern place - would love to come and stay again.
Stayed in October 2023
Reviewed: 6 October 2023
Ru
United KingdomThe rooms were very comfortable. Staff were friendly and attentive. Hotel lobby is gorgeous
Stayed in October 2023
Reviewed: 30 September 2023
Denise
MaltaThe rooms are fantastic. The staff were just perfect.
Stayed in September 2023
Reviewed: 29 September 2023
Mohammad
Saudi ArabiaNothing
So friendly staff, comfy, spacious, cleanness, close proximity from center...! Higly recommended 👌🏻
Stayed in September 2023
Reviewed: 16 September 2023
Elisabeth
DenmarkVery pretty room and great staff
Stayed in August 2023
Reviewed: 30 August 2023
Yenting
TaiwanIt is the best hotel experience we had in Switzerland, we have our own view to Matterhorn mountain from the balcony and there is a sauna in basement level which ease our tiredness from hiking around the area. Also, the hotel breakfast is so rich, wide variety of cheeses, hams and fresh made juicy. Highly recommended to spend a couple nights here when you in Zermatt
Stayed in August 2023
Reviewed: 23 August 2023
Brendon
AustraliaSo much to like. One of the best - if not the best - place we have stayed during our 7 weeks in Europe. Breakfast was delicious daily. Location in town was great. We stayed in 2 rooms throughout our time and both were excellent. Well appointed, clean and really enjoyable to stay in. The staff are amazing, the owners are lovely, Tanya helped with some great recommendations and Kristina was fantastic with our little boy. We would absolutely not hesitate to stay here again. In fact we hope to.
Stayed in August 2023
Reviewed: 23 August 2023
Nina
SwitzerlandNothing.
Amazing staff, great breakfast and very flexible for checkin and checkout if the room was available or for suitcase storage. Rooms are super modern and recently renovated so for that price you can’t get better quality in Zermatt. Will come back!
Stayed in July 2023
Reviewed: 1 August 2023
Lindsay
United StatesThe toilet area is small and is just a tinted glass door. The shower water would leak into the bathroom area.
Great staff and the room had an amazing view.
Stayed in July 2023
Reviewed: 27 July 2023
Anthony
MaltaThe only thing was that although we were in non smoking rooms, other people smoked in their balconies and annoyed us as smoke entered out bedroom especially during nights as we had to keep door open due to the high temperature.
Location was excellent. Breakfast very good and great choice
Stayed in July 2023
Reviewed: 3 April 2023
Danielle
United Arab EmiratesWe loved the location, staff, breakfast, and room. The staff helped us figure out rentals and lift tickets and were very friendly. Our room was upgraded which was much appreciated! We celebrated our anniversary here, and will definitely be back!
Stayed in April 2023
Reviewed: 18 March 2023
Anastasia
United KingdomNoise from the bar next door BUT instead of hating it I recommend to join in , great fun. Alternative is to go chill in spa downstairs :)
Lovely hotel owned and operated by the nicest friendliest family. Excellent service with a personal touch, amazing breakfast. Ski lifts, ski rental, restaurants and shops are close walking distance.
Stayed in March 2023
Reviewed: 6 March 2023
Linda
Czech RepublicBreakfast was amazing, loved the fresh juice options. Healthy. Not too overwhelming. Great staff.
Stayed in March 2023
Reviewed: 4 March 2023
Marianna
SwitzerlandNOTHING
The view from the room, OMG! the breakfast was absolutely fantastic and so was the spa!
Stayed in March 2023
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