Riedweg 15, 3920 Zermatt, Switzerland
#63 of 477 hotels in Zermatt
Guests' ChoiceBased on 121 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
8.9
Facilities
9.2
Staff
9.8
Value for money
8.8
Free WiFi
9.1
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End of dialog contentReviewed: 24 September 2024
Daryl
CanadaLocation was great. All the best
Stayed in September 2024
Reviewed: 14 September 2024
Marianne
United StatesThis family owned lovely hotel and spa was perfect for our stay. The excellent staff, wonderful breakfast, spa facilities and a view to make your heart sing made for an excellent destination.
Stayed in September 2024
Reviewed: 9 September 2024
Andrei
United StatesGreat breakfast. Matterhorn view. Comfortable, cozy room.
Stayed in September 2024
Reviewed: 4 September 2024
Sirikanya
Thailanda bit far from the train station and we need to walk uphill a bit.
would be nice to have an air-con during summer time but staff provided a fan but it did not work well, so we have to keep our window wide open all day.
Stayed in August 2024
Reviewed: 30 August 2024
Hanh
United StatesEverything was great
Aaaamazing! Perfect view of the Matterhorn on the patio. Homemade breakfast buffet was amazing! Rooms were comfortable. And the sauna room! Omg. Such elevated living! Nice sauna rooms and lounging chairs with views of Mr. toblerone. Super friendly and helpful staff. I really enjoyed it here. I lucked out and got a decent value for the night $150 :) because it’s usually much more pricey and I can see why.
Stayed in August 2024
Reviewed: 17 August 2024
Han
TaiwanEverything is so perfect!
Stayed in August 2024
Reviewed: 17 August 2024
Nick
United KingdomWe got penalised for not booking direct (breakfast not included). Room not cleaned when we got back from a day’s hiking.
Good location (set back from the slightly chaotic town), friendly staff, very good spa / massage, amazing breakfasts.
Stayed in August 2024
Reviewed: 16 August 2024
Robertas
LithuaniaBooking indicates breakfast availability for a price in green which is confusing, but this complaint is for booking app, not for the hotel.
Cozy room with the view of Matterhorn. Facilities were nice and clean. Amazing SPA area!
Stayed in August 2024
Reviewed: 27 July 2024
Vivian
United StatesNeed to walk a little uphill
Very clean and Comfortable room and good services
Stayed in July 2024
Reviewed: 16 July 2024
Rose
Hong KongNone
Everything. Quiet location but within walking distance to stations and trails. I can see the Matterhorn from the restaurant and from my bed. The staff was super helpful and friendly. The hotel allows early check-in, so I could unpack and relax before heading to the peak.
Stayed in July 2024
Reviewed: 15 July 2024
Allan
CanadaStaff were very friendly. Breakfast on deck overlooking Matterhorn very special.
Stayed in July 2024
Reviewed: 12 July 2024
Ryan
CanadaKind staff and comfortable room.
Stayed in July 2024
Reviewed: 9 July 2024
Kim
SwitzerlandThe spa and the friendly staff
Stayed in July 2024
Reviewed: 9 July 2024
Alena
ThailandThe hotel has unique atmosphere of a mountain house. This is what I dreamed about. With the direct view to Matterhorn, I feel it was the perfect location for us. The bed was comfortable, breakfast is amazing with variety of cheeses and fresh orange juice. We didn't know but hotel has an amazing SPA with a tearoom facing the Matterhorn view. Try the massage but book it in advance. The staff was exceptional and very helpful, especially Janet (Janis). The hotel felt like brand new because they do renovations regularly. I would stay there a lot.
Stayed in July 2024
Reviewed: 4 July 2024
Ef
SwitzerlandFriendly staff Garage for bicycle Ultra comfy bed Spa Sauna
Stayed in June 2024
Reviewed: 2 July 2024
Maxim
SwitzerlandClean and cosy rooms. Very welcoming staff. Good location.
Stayed in June 2024
Reviewed: 1 April 2024
Barry
United StatesThe family owned vibe is great - staff are incredibly welcoming, friendly and helpful
Stayed in April 2024
Reviewed: 10 February 2024
Andy
United KingdomLocation, ski facilities, sauna, breakfast. Very friendly staff. Really good value for money
Stayed in January 2024
Reviewed: 6 February 2024
Georgia
SwitzerlandVery pretty and cozy hotel, we loved the Swiss alpine decor and feel. You can see the love the family has put into the hotel for generations. Everything was a delight.
Stayed in February 2024
Reviewed: 27 January 2024
Diana
United KingdomCan’t fault this place, I can’t recommend it enough.
Exceptional place to stay. The location 10 min walk from station, up a small incline. They upgraded my room without asking. The room a double had a side balcony with excellent view of the Matterhorn. The outside is traditional, the inside of the room warm, modern facilities, beautiful bathroom, walk-in rainfall shower. Bed was cosy, no noise at night. The staff went out of their way to make my stay perfect. Breakfast exceptional selection they make the bread, cakes, pastries, biscuits in house multiple choices of each every day. Cheese night for dinner a must do.
Stayed in January 2024
Reviewed: 26 January 2024
Ammar
Saudi ArabiaNothing
The location was excellent and our room had amazing view to the mountains. The staff were helpful and friendly. The breakfast was good but had limited choices.
Stayed in January 2024
Reviewed: 21 December 2023
William
United Statesthe breakfast was outstanding with the homemade goodness!
Stayed in December 2023
Reviewed: 18 December 2023
Guy
Isle of ManGood location, friendly staff, lovely breakfast
Stayed in December 2023
Reviewed: 25 October 2023
Phil
United StatesNothing
Blown away. The view from the terrace is worth the price alone. Lovely and very cozy hotel. I visited in October and sitting out on the terrace with a drink, warmth of the sun, and the Matterhorn dominating the view was one of the highlights of my 3.5 week trip around Europe. It’s just a few minutes walk from the center of town, albeit up the hill a bit. It’s a decent workout walking up, but that’s pretty much every hotel in Zermatt.
Stayed in October 2023
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