Hofmattstrasse 4, 3920 Zermatt, Switzerland
#139 of 477 hotels in Zermatt
Guests' ChoiceBased on 419 hotel reviews
9.0Cleanliness
9.1
Comfort
9.3
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.4
Free WiFi
9.6
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End of dialog contentReviewed: 17 September 2024
Akbar
United KingdomThe TV was small but everything else was lovely
We loved the staff, the lovely waitress in the morning for breakfast and GABRIEL at reception in particular, he is amazing and his positivity and happiness added to our experience at this hotel and we will come back because of this. The spa was free, all 7 spa rooms and a lovely little pool, the top up the mini bar everyday - it is a great location next to Migros supermarket and the Zermatt station as well as Gornergrat Bahn! We will come back next year with our family :) thank you Gabriel :D
Stayed in September 2024
Reviewed: 16 September 2024
Gregory
United StatesWifi too weak and shower poor design for people under 6 feet.
Wonderful staff very attentive and personable.
Stayed in September 2024
Reviewed: 15 September 2024
Justin
South AfricaThe Sky & Stars Suite on the top floor with glass roof and views of and the Matterhorn is amazing! Takes 5 minutes to open all of the ceiling blinds, but worth it for the view
Stayed in August 2024
Reviewed: 15 September 2024
Mutafov
BulgariaThe rooms could use a bit maintenance. The bathroom door leaked and some of the room decor was old and run down.
The spa was nice, the rooms with interesting design and the location was very good
Stayed in September 2024
Reviewed: 11 September 2024
Andrea
United StatesQuirky fun hotel. AMAZING breakfast, more than I hoped for. Included spa that is based on biblical creation which was very relaxing.
Stayed in September 2024
Reviewed: 11 September 2024
Yuliya
UkraineSpa, location, room, breakfast
Stayed in September 2024
Reviewed: 4 September 2024
E
United StatesEnjoined the relaxing and rejuvenating spa many afternoons during our time but, would love to see some of these spaces refreshed and reimagined the next time we stay.
Inspired interiors with all of the amenities and a central location. The staff and location of Backstage made our stay in Zermatt very special! It was a wonderful treat to relax in the spa and enjoy the intrepid cocktail bar. With a top tier breakfast and cloud-like bedding, we did not want to go home!
Stayed in August 2024
Reviewed: 22 August 2024
Emily
CanadaGaps is only open 3-9 which doesn’t allow much time to enjoy all the different saunas and pools
Great location close to the train station. Room is cozy but well equipped with tea/coffee, balcony, water, cups (wine glasses on request) fireplace. Good variety at breakfast. Awesome view of the Matterhorn
Stayed in August 2024
Reviewed: 15 August 2024
ِahmed
United Arab EmiratesGreat location, clean room, friendly stuff and delicious breakfast.
Stayed in August 2024
Reviewed: 13 August 2024
Mia
GermanyNothing
Stylish and individualized boutique hotel with outstanding service and facilities at fabulous location in Zermatt
Stayed in August 2024
Reviewed: 9 August 2024
Anne
IrelandIt was all amazing!
Great location. Close to train station. Great facilities at the hotel. Very helpful and friendly staff. Breakfast was great lots of choice and great hot breakfast options. It’s has a very unusual style but we really loved it and would definitely go back. The facilities were also excellent I had a fabulous massage and the flotation cabin is an absolute must!! Thank you to all the staff they were so helpful and welcoming.
Stayed in August 2024
Reviewed: 3 August 2024
Helen
United KingdomNothing really. Our balcony was a bit overlooked by lots of other hotel rooms which I wasn’t expecting
Great location. Spa facilities. Excellent breakfast and super friendly staff
Stayed in August 2024
Reviewed: 22 July 2024
Guy
IsraelFront desk were not knowledgable about restaurants and trains
Great breakfast, very fresh food and fruits , great service by all staff during the serving
Stayed in July 2024
Reviewed: 18 July 2024
Kristina
United StatesLocation.
Stayed in July 2024
Reviewed: 16 July 2024
Bullen
United KingdomSome of the concepts of the spa didn’t really deliver that well - but we really liked the idea!
Interior design Attitude of staff Location
Stayed in July 2024
Reviewed: 13 July 2024
Amy
United StatesThe most amazing place!
Stayed in July 2024
Reviewed: 8 July 2024
Mark
United StatesLovely
Stayed in May 2024
Reviewed: 7 July 2024
Badri
AustraliaNothing
Staff were awesome, great room, great facilities, great location, decent breakfast.
Stayed in July 2024
Reviewed: 4 July 2024
Lindsay
GermanyThe spa is amazing—very unique! It's easy to spend 2-3 hours enjoying the facilities. We also booked daily massages, which can also be highly recommended. The other delight is the cinema in the basement: a full-scale cinema running arthouse movies—very cool! The breakfasts also deserve mention - very good!
Stayed in July 2024
Reviewed: 28 June 2024
Hsi
TaiwanSpa and breakfast are good. Staffs are friendly and helpful.
Spa facilities are good and the place is relaxing and enjoyable. The bath room (bath tub) is with glass wall thus could be inconvenient.
Stayed in June 2024
Reviewed: 27 June 2024
John
United StatesRoom automation not always intuitive or working.
Surprising room layout with loft bed and separate room for bunk beds. Helpful staff that will go out of their way to make you stay a pleasant one.
Stayed in June 2024
Reviewed: 27 June 2024
Llorina
CanadaNone
Really enjoyed the spa
Stayed in May 2024
Reviewed: 10 June 2024
Kohlmier
GermanyNothing
Loved the location and the beautiful decor
Stayed in May 2024
Reviewed: 9 June 2024
Jane
United StatesThe room was ok in size, but nevertheless very comfortable. The staff was excellent and extremely friendly and helpful. Breakfast was wonderful with lots of choices. And the location was perfect. Also the massages were the best!
Stayed in June 2024
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