The staff is very friendly. The hotel is pretty, clean, modern. We loved the breakfast and the breakfast area, itself. It felt like we were at Hogwarts in Harry Potter! There is even a Harry Potter book in the library:) The spa is lovely. We went there, twice. We were able to walk to the tram- which take you all over Zurich. We walked to a nice dinner. We would stay there again:)

Stayed in June 2024

Would have liked a couple more food options and service was ok but slow, seemed to be short staffed

Innovative

Stayed in June 2024

It's not in the center or Zurich, in a suburb Enge. Requires a car to get/from the hotel The hotel has a swimming pool and spa. But weirdly the pool requires separate payment. They would not show us the pool without us buying a pass

Nice ambiance and friendly staff. Excellent breakfast

Stayed in June 2024

Access to bath are a little bit expensive

Spacious suite for a family of 4 A few drinks included in the room Nice breakfast buffet

Stayed in June 2024

Great location to explore the city on foot or by train.

Stayed in June 2024

The spa and library bar

Stayed in June 2024

nothing could have been better, everything is just mind blowing. you need to experience this first hand, it cannot be captured in words or sentences. you just need to be there. these people just know how to make you feel satisfied.

breakfast was awesome. the meal to get you through the whole day. stuff was so nice and helpful, room was ready before the check-in time (so I could check-in earlier). interior is amazing, I was mesmerized by everything. staff helped me with everything that I asked, and were so polite. I really felt like at home.

Stayed in May 2024

only one small restaurant

spa breakfast

Stayed in May 2024

Few places to eat within close walking distance.

Ambiance. Comfortable. Quiet.

Stayed in May 2024

I like everything about it. Might go back every year now.

Stayed in May 2024

The gym doesn’t have running machine

The spa experience

Stayed in May 2024

Both quiet and near the historic center (by tramway). Very kind people. Original architecture (suite in the "old" building). Spectacular swimming-pool. Perfect for family or couple ...

Stayed in May 2024

The hike up the hill/steps was significant. But good for you :)

Having the rooftop pool and mineral spa in house was enjoyable. The staff were extremely friendly. Easy to get to public transportation and around Zurich. Room was clean and felt modern and spacious. Complimentary mini bar was a nice touch! Had dinner in the library one night and the meal was good.

Stayed in April 2024

Location is a bit out of the way and if you are with heavy cases, it’s up a big hill. Probably best to get a cab (we took tram from HB station and then a 10 minute uphill walk from the stop). If you have kids, know that the spa is closed to them from 5pm onward, so to get your money’s worth make sure to arrive as early as you can.

Loved the rooftop pool sized hot tub with amazing views of Zurich and mountains in the distance - gorgeous. The restaurant was pricey but absolutely delicious. The room we had was incredible, a two story suite, perfect for a family of four. The free minibar is a really nice touch and much appreciated! The decor is awesome, it’s an old brewery with heavy machinery and the designer of the conversion was clearly brilliant, rather than try to cover stuff up they own the industrial look and it really works. Finally the staff are fantastic, friendly and genuine. They get the service perfect, from check in (when you get a drink of your choice, ushered to a comfy chair where you fill out the forms at leisure) through departure.

Stayed in April 2024

The gluten free bread . It’s not easy to get gluten free food that tastes good . If it could be baked on site that would be wonderful

Friendly , original , comfortable and all my needs were met in a casual and caring way

Stayed in March 2024

The Library it’s amazing!

Stayed in March 2024

Beautiful hotel! Very clean. Staff was very kind and helpful!

Stayed in March 2024

Nothing!

Everything! Spa wonderful as always and breakfast superb :)

Stayed in February 2024

The lighting switches in the rooms are a bit awkward

The hotel has a funky vibe, with awesome furniture and amazing decor.

Stayed in February 2024

There could be more sockets for travellers for the C/J (not sure which) as there was only one that fit my adapter with two holes. This is probably my issue though.

Beautiful hotel! The staff were lovely, so accommodating and friendly! The food was brilliant, the spa was great (especially with the 24 hour pass for my overnight stay), and the dining library area is a gorgeous space. Lived up to my expectations. Very impressed!

Stayed in February 2024

Small issues - like the light switches in the rooms, which are poorly positioned and difficult to understand. Best room lighting I have ever experienced is just across the lake from B2 - at the Hotel Ambassador - though in most other respects, B2 is superior

Staff were fabulous - could not have been more helpful Facilities are unique - the gym amongst the engines and pumps; the spa/pool area is as good if not better than anything I have experienced

Stayed in January 2024

The lack of a restaurant separate from the lobby/bar, as well as the somewhat limited dinner menu with rather aggressive price/quality Relation was a touch disappointing, and incongruous with the superb quality of everything else.

Acess to the Roman baths, a lovely spacious room, great staff, great cocktails! The decor is very cool, really great design all round.

Stayed in February 2024

Amazing spa

Stayed in January 2024

Excellent breakfast with fresh products.

Stayed in December 2023