Steinmattweg 7, 3920 Zermatt, Switzerland
#131 of 466 hotels in Zermatt
Guests' ChoiceBased on 121 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.2
Facilities
9.1
Staff
9.6
Value for money
8.5
Free WiFi
9.6
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End of dialog contentReviewed: 25 April 2024
Lorenzo
Italythe blankets are too heavy (everywhere in switzerland, not only here). There should be bed sheets independents from the blanket, not only those bag-shaped which contain the blanket. Other thing to do is to lower the temperature in the sleeping rooms.
good breakfast, good assistance with the luggage before and after my stay
Stayed in April 2024
Reviewed: 7 April 2024
Rodelia
SwitzerlandThe pillows could be firmer
Mercedes the Spanish receptionist was so friendly, everyone made us feel comfortable. Breakfast was hearty. On the way the hotel, one has a great view of the Matterhorn. What I really appreciated were the little extras eg the little clothes line to hang undergarments, extra toilet papers, other amenities.
Stayed in April 2024
Reviewed: 31 March 2024
Patricio
MexicoBeautiful location and very clean. Love it
Stayed in March 2024
Reviewed: 23 February 2024
Yiying
United StatesVery clean and nice staff and facilities.
Stayed in February 2024
Reviewed: 11 February 2024
Dragan
AustraliaMaybe regular shuttle to nearest ski lift.
All good...great food and service.
Stayed in February 2024
Reviewed: 31 January 2024
John
SwitzerlandLocation (near town centre & walking distance to the lifts), large room with view, comfortable beds, no noises from other room, lovely spa/sauna, tasty and varied breakfast, very pleasant staff, shuttle to station.
Stayed in January 2024
Reviewed: 31 January 2024
Gerd
GermanyStaff exceptionally friendly
Stayed in January 2024
Reviewed: 13 January 2024
Ferhat
SwitzerlandReally nice modern and clean rooms. Good location. Excellent Breakfast.
Stayed in January 2024
Reviewed: 2 January 2024
Effie
SwitzerlandI would prefer a real fireplace.
Location, hospitality, warm smile of the stuff, fabulous buffet breakfast.
Stayed in December 2023
Reviewed: 27 December 2023
Elliott
United KingdomIt was a little far from all of the ski lifts if you’re walking in ski boots so I’d recommend going down in shoes and putting your boots on when u get there and chucking ur shoes in a rucksack to ski with. The breakfast was a tad limited too but did the job.
Location was great, super close to the main strip but far enough from the church to not suffer the incessant noise of the bells that ring for 15 mins at a time. The staff were friendly and extremely helpful. One morning another guest took our ski boots for reasons only known to them but the hotel manager arranged for rental replacements immediately and even drove us down to get them so that we didn’t lose more time skiing. The whole team were attentive and helpful.
Stayed in December 2023
Reviewed: 27 November 2023
Snowdevil
SwitzerlandCan't think of anything in particular. Ski room is a bit small.
Coffee and cake in the afternoon. Breakfast was very good. Staff was very friendly. The attached restaurant, the Spycher, is excellent.
Stayed in November 2023
Reviewed: 6 November 2023
Wei
MalaysiaI asked for a memory foam pillow, and was one that was too hard. When I tried to exchange it, the front desk staff(cannot remember his name) told me that's all they had. But when my friends went to request for the same type of pillows, they were given brand new ones, which was exactly what I had wanted!
The breakfast was okay, not fantastic. Christina at the front desk was excellent! She gave me 2 maps of Zermatt and marked out the Gornergratbahn station and the Gondola station of the Matterhorn Glacier Paradise. She was the best of all the staff at this hotel.
Stayed in October 2023
Reviewed: 15 September 2023
Anthony
CanadaSuper small shower
Nice view from balcony
Stayed in September 2023
Reviewed: 15 September 2023
Kaylene
AustraliaIt was a very hot spell when we were there (which I dont think happens too often) and the room was too warm which made the duvet too hot to use and there was no other sheet or blanket to use for cover. That is the only minus I can say about this lovely hotel.
The beds and pillows were lovely and soft and comfortable. The view was perfect and the balcony added outdoor space. The seating area in the room was very comfortable after being out all day walking.
Stayed in September 2023
Reviewed: 8 September 2023
Frances
United KingdomWe can't think of anything we did not like about this hotel.
This family run hotel is in a very good location for the centre, station and train/lifts for access to the mountains. It is beautifully appointed and the staff are all very friendly and helpful. It has its own restaurant which is very high quality. The breakfasts are also excellent in quality and choice. We had a top floor room with balcony overlooking the Matterhorn.
Stayed in September 2023
Reviewed: 28 August 2023
Luyao
SpainThe staff was really friendly and the hotel have a free spa and sauna.the location also good, quiet and not far from the train station, definitely recommend!
Stayed in August 2023
Reviewed: 31 July 2023
Nancy
United StatesNothing, absolutely nothing.
The location, views, food and the staff were amazing! Property was clean and well maintained.
Stayed in July 2023
Reviewed: 4 July 2023
Doug
United StatesClean, well kept rooms. Nice location within walking distance to train station and al gondolas.
Stayed in July 2023
Reviewed: 29 June 2023
Murtadha
OmanVery little variety's in breakfast
Location in quiet place - Good and helpful management
Stayed in June 2023
Reviewed: 27 June 2023
Steve
CanadaShould have requested the top floor for an unobstructed view of the Matterhorn, our room was a floor below so the top floor deck obstructed some of the view.
Very friendly staff great breakfast beautiful room
Stayed in June 2023
Reviewed: 26 June 2023
Mary
United KingdomIt’s a shame the shuttle service can’t be booked after 5pm. But there were plenty of taxis around.
I was travelling together with my elderly mother so the modern twin room with a walk in shower was excellent. The hotel provided a nonslip mat and a bar or soap on request as she couldn’t squeeze the soap tube provided and was afraid of slipping in the shower. All the staff were very friendly and helpful. Breakfast was first rate.
Stayed in June 2023
Reviewed: 26 June 2023
Crispin
United StatesThe hotel is well situated. The staff was very nice. The room exuded a chalet charm with tall ceilings and wood beams, clean and comfortable. The bathroom had a tub, separate shower and a towel warmer. We were able to enjoy the balcony and view of the Matterhorn. There is a sauna/spa on the property, however we did not use it. One of our family members used it daily and thought it was great!
Stayed in June 2023
Reviewed: 26 June 2023
Shirley
CanadaIt is very rare that I would rate a hotel as perfect but Hotel Aristella deserves that rating. The staff are warm, friendly and ever so helpful. The rooms are perfectly clean and simple and supplied with everything one needs for a very comfortable stay. I particularly like the extras that make staying here, very special. For instance they have a menu of different types of pillows to choose from. And small drying racks in the bathroom for personal hand laundry. The complementary breakfast and coffee service is very tasty and good value. I would highly recommend anyone coming to Zermatt to stay at this lovely hotel.
Stayed in June 2023
Reviewed: 23 June 2023
Kimberly
United Statesnothing
The staff was helpful and attentive. The hotel and rooms were nice and clean. Breakfast was very good, with a nice assortment of foods to enjoy.
Stayed in June 2023
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