Untere Tuftra 11, 3920 Zermatt, Switzerland
#141 of 466 hotels in Zermatt
Guests' ChoiceBased on 116 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
8.6
Facilities
9.1
Staff
9.4
Value for money
8.5
Free WiFi
9.1
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End of dialog contentReviewed: 11 June 2024
Robert
United StatesIt is a little far from the city and we did rent a taxi to take us to and from city since we arrived after the hotel's taxi service had ended.
The views were great. The rooms were spacious and beds were comfortable. The kitchen was well stocked. If you are looking for peaceful surroundings and views of Matterhorn, then this is definitely the place to stay!
Stayed in June 2024
Reviewed: 30 May 2024
Stuart
United KingdomNothing!
Everything. This was the best hotel we stayed in on our 9 day, 7 hotel Swiss road trip!
Stayed in May 2024
Reviewed: 18 May 2024
Avramenko
SwitzerlandCool spa, very friendly staff
Stayed in May 2024
Reviewed: 11 April 2024
Anjana
United KingdomEverything.The view, the hospitality,services , facilities everything was just perfect.
Stayed in April 2024
Reviewed: 2 April 2024
Georgina
United KingdomQuite a long walk from the centre of town (20 mins)
Great breakfast Spa facilities excellent Matterhorn suite was very comfortable with spacious lounge area
Stayed in April 2024
Reviewed: 24 March 2024
Catherine
SwitzerlandThere was really nothing more that we could have wished for.
From the pre-arrival communication to the pick up and the entire stay, everything and everone was fantastic. The staff was extremely helpful and friendly. Breakfast entirely exceeded our expectations and the spa was beautifully located with perfect matterhorn views from the relaxation room. Rooms were cosy and comfy and the location quite, away from the center, that can get a bit busy. We even saw some deer at night.
Stayed in March 2024
Reviewed: 29 February 2024
Panagiota
GreecePerfect and quiet location with amazing view of the Matterhorn! Great breakfast and there is a bar and a restaurant in the hotel with great options for snacks or dinner. If the weather is sunny there is a great outdoor setup to sit and enjoy the view.
Stayed in February 2024
Reviewed: 28 February 2024
Tim
United StatesThe bathroom in the room was TINY and dark, really took away from the rest of the room. We took showers in the spa some days to have a nicer experience.
Nice clean room, good location (bit of a walk though), and helpful staff
Stayed in February 2024
Reviewed: 23 January 2024
Isabelle
AustraliaChalet Stella is exceptional. The views from every room face the Matterhorn are beautiful. The breakfast has lots on offer and dinner was absolutely fantastic.
Stayed in December 2023
Reviewed: 15 January 2024
Cléa
SwitzerlandBeautiful view on the matterhorn! Could ski directly to the first cabin and the spa was very nice and new. Staff was very friendly and helpful, they recomended us beautiful sports and activites. Would go back!
Stayed in January 2024
Reviewed: 8 January 2024
Todd
United StatesA little off the beaten path, but honestly this was really nice!
Nice decor and design! Staff was really helpful!
Stayed in January 2024
Reviewed: 7 January 2024
Adam
AustraliaOur room was fine but nothing special, en suite has a stand in bath shower and not much room. Location is beautiful, however is a bit of a hike from the main town. The free red bus can be caught into town, however there is a steep and slippery walk from the hotel to the bus stop, which can be precarious in ski boots. The bus also ends around 1930 so if you're out late, it's a 30 CHF taxi or 30 minute walk up the hill. The Ski in lift takes you up to Furi, from which you can head up to Riffleberg if you need access to beginner slopes. The most beginner friendly slopes however, are across at Sunegga, which really means you need to catch the bus into town and then the mountain train. This hotel isn't the best location if you're a beginner, however for intermediate ski levels and beyond its great, especially if you want to head across the range to Italy.
Friendly staff and a beautiful location further up in the valley. Spa facilities (Jacuzzi, Sauna and Steam Rooms) were pleasant and clean. Our room was very clean. You can Ski (mostly) into the Zermatt gondola that takes you up to Furi.
Stayed in January 2024
Reviewed: 28 December 2023
Kym
AustraliaStaff were very friendly and helpful with any issues. Accomodating any needs. Shuttle to and from the train station on arrival and check out at your convenience was very helpful. Fantastic food for both breakfast and dinner. Close to bus station, 1 stop and you’re at the ski lift.
Stayed in December 2023
Reviewed: 5 September 2023
Simon
United KingdomStunning views of the Matterhorn, comfortable lounging in the sun-trap gardens
Stayed in September 2023
Reviewed: 30 August 2023
Gail
United StatesThe only nitpick would be it is quite far from the train station and it is uphill, so I wouldn't advise walking with suitcases. However, they provide a free shuttle to/from the station, so just be sure to arrive and depart during the shuttle's hours and you'll be good!
Everything! Cute rooms, courteous staff, comfortable bed, gorgeous view, amazing complimentary breakfast.
Stayed in August 2023
Reviewed: 28 August 2023
Greginvalais
SwitzerlandWeirdly, no wheelchair access to the main building. Also, the overall value for money is quite poor, considering this is a 3-star hotel. But Zermatt is Zermatt.
Very nice hotel in a less crowded area of Zermatt, which is a very enjoyable feature. The spa is very nice and spacious, with really good saunas and relaxing rooms with an amazing view. The surroundings are really nice, especially the river that flows near by and that will help you sleeping like a baby.
Stayed in August 2023
Reviewed: 11 April 2023
Johnson
United StatesView, staff, food, spa, our room space, we do it all over again, amazing!
Stayed in April 2023
Reviewed: 26 March 2023
Michal
SwitzerlandThe spa closes at 7:30 pm, which we found a bit too early. If one finishes skiing at 4-5 pm, then there is not so much time left to enjoy it, especially if one spends only one night. The dining area has a beautiful view on Matterhorn but we could not enjoy it. The staff did not let group of people of less then 4 to sit there with an argument this space is reserved for larger groups. Three couples were asked to sit somewhere else while we had breakfast. During the entire time we had breakfast, and the others, no larger group came, so the view area was just empty and noone could enjoy the view, which was a vaste because the view was beautiful that day. This is something I would change, people should have freedom to choose where to sit, when there are empty slots. We would appreciate this especially because our room did not have a view.
The facilities are very nice, also the wellness. Our room did not have a balcony or a view on Matterhorn but that was ok. The size was ok, we spent one night, for that it was perfect.
Stayed in March 2023
Reviewed: 21 March 2023
Alexander
SwitzerlandThe restaurant is more expensive than similar places in the city center.
The Spa area was small, but nice. Two saunas (60 and 82 degrees), one wet sauna and showers. The path to the skilift is ok, but it's much more challenging on a way back.
Stayed in March 2023
Reviewed: 23 February 2023
Henning
NorwayGood facilities with a nice view to the Matterhorn. Ski in and out. Very nice personell with good hospitality.
Stayed in February 2023
Reviewed: 22 February 2023
Petros
GreeceMaybe the admission hours for the saouna wellness centre should be longer for the day as it gathers a lot of people in the afternoon. Despite that, we enjoyed the facilities very much and i have to say that all the area was very clean.
Everything was great! The location was very good despite it was not quitely in the village centre. We enjoyed the view and the quiet.
Stayed in February 2023
Reviewed: 21 February 2023
Sabrina
Irelandsuper clean and comfortable, very helpful staff
Stayed in February 2023
Reviewed: 19 February 2023
Alexandra
Switzerlandeverything was excellent but I think that the breakfast could have some more variety and options available
super friendly and helpful personnel, nice view and very nice spa facilities
Stayed in February 2023
Reviewed: 19 February 2023
Kim
United StatesOur room was very warm at night, and I could not seem to lower the temperature even using the thermostat. Location at the far end of town somewhat limited our access to bars and restaurants at night as we were not motivated to walk back down into town and back after traveling and active days.
Staff was very friendly and helpful. Shuttle service to and from the train station was great. View from the restaurant was wonderful.
Stayed in January 2023
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