Alpenstrasse 3, 6004 Luzern, Switzerland
#77 of 77 hotels in Luzern
Guests' ChoiceBased on 66 hotel reviews
6.2Cleanliness
6.9
Comfort
7.1
Location
8.0
Facilities
6.4
Staff
7.8
Value for money
6.4
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 20 June 2024
Станислав
LithuaniaLocation is not clear, old design of the rooms without real comfort.
Friendly staff at reception desk!
Stayed in June 2024
Reviewed: 6 June 2024
Shiselle
United Statesthe blinds didn’t fully go down and given that the curtains are semi transparent, a lot of light from the outside came into the room.
there are very little options in luzern for an OK price. this is the best we could find. the bed was fine and so were the pillows. there was plenty of space in the room.
Stayed in June 2024
Reviewed: 26 May 2024
Matt
New ZealandGreat position close to everything
Stayed in May 2024
Reviewed: 7 October 2023
Abby
United StatesThe toilet room was good but the shower room did not drain well. The elevator was a bit noisy.
You pay for what you get. The room was nice and comfortable enough, and there was a private sink in the room. The reception is offsite and a little difficult to find based off the directions fro maps but the staff took us to the property and were very helpful. Great location if coming from the train station.
Stayed in October 2023
Reviewed: 13 September 2023
Keng
SingaporeWe got rashes on body in both morning. Maybe it's coincidence, but we didn't have any issue with it in our last 5 weeks of travels.. don't have thus issue with our new places in another swiss hotel yesterday...
Location.
Stayed in September 2023
Reviewed: 10 September 2023
Peter
SwitzerlandUnfortunately, when I went to return my key the next morning, another receptionist took the key and made no move to give me my money back. When asked, he first claimed there wasn't a deposit. When I requested he check the folder, he made a big show of not finding my form with the banknote clipped to it! He finally grudgingly returned my money. Not the sort of behaviour you expect in Switzerland - nor anywhere else, for that matter.
On arrival, the staff were friendly and helpful. The receptionist actually took me to my room, which was a five-minute walk from the main building. I was impressed.
Stayed in September 2023
Reviewed: 9 September 2023
Rachael
AustraliaA bit rundown.
You pay for what you get. The room was nice and comfortable enough, the private sink was good. Bathrooms were okay, but shared. It was a minimal property, good for a cheap one night stay in a private room. The staff were lovely and helpful, the reception is offsite but the staff took us to the property which was helpful.
Stayed in July 2023
Reviewed: 22 June 2023
Wollmann
United StatesThe bed sheets smelled like sweat. It seems like it hadn’t been cleaned. That was the only thing that made me skeptical of the cleanliness.
I loved the location! Very great place. Walking distance to all major points of the city and super close to the Lion monument. Also VERY friendly staff!!
Stayed in June 2023
Reviewed: 10 August 2022
Anna
HungaryThe shared bathroom wasn't very clean.
Very close to the train station, 24h reception.
Stayed in August 2022
Reviewed: 20 July 2022
Ashley
CanadaNo AC. Room was hot in the summer with only a small fan. Shared bathrooms, and was hard to find. Is actually affiliated with a hotel that you need to check in at.
Was clean, central location.
Stayed in July 2022
Reviewed: 26 June 2024
Negar
United StatesThe booking.com information of this place was the most misleading I've ever encountered. The location is good but it's across a trash disposal so the room smelled HORRID the entire stay and despite how warm it was in Lucerne we couldn't open our windows at all and they had no AC so we had to turn on a fan that did barely anything. The room looked like a mental asylum with how bad it looked. The bathrooms were shared with the floor and the cleaning staff didn't even bother cleaning them so they were dirty the whole time (the listing didn't say we would be sharing bathrooms). Please avoid this place if you could, it really isn't worth the cost. When we told the staff that we weren't happy with our stay the just stared at us awkwardly and gave us our deposit back. oh ALSO I doubt that the sheets were cleaned because they made my friend very itchy.
Location was close to the lake.
Stayed in June 2024
Reviewed: 16 June 2024
Theresa
United StatesSmelled horrible, they lied about location, noise was ridiculous, didn't feel safe.
Nothing. This is the first time in my life I paid for a hotel and refused to stay there. The location they give you is not where it actually is. When I got there the place smelled of a mix of cigarettes and chemicals. It wasn't dirty but it smelled dirty. There were people shouting in the hall for the entire 30 min I stayed before I got out. I've never felt unsafe in a place until here.
Stayed in June 2024
Reviewed: 27 May 2024
Mohammed
United KingdomThe window was faulty. Wasn’t shutting properly. We traveled from UK very early morning. Checked in at 15:00hrs. We been very tired. Tried to sleep but the noise from outside was too loud and hearing bottle throwing sounds. Stayed one night and left.
Good stuff, very helpful
Stayed in May 2024
Reviewed: 12 May 2024
Divyanshu
NetherlandsOnly one charging point in the room, that too in one corner. No kettle or any water bottle provided. Cleaning could be better. A little noise in the room from the adjacent square.
Location was good and convenient. Staff was friendly.
Stayed in May 2024
Reviewed: 21 October 2023
Yonatan
SwitzerlandThe coffee machine was not working and I could hear the neighbors
Was Clean and comfortable
Stayed in October 2023
Reviewed: 15 September 2023
Ali
SwitzerlandThe building was old and the location was in front of public toile ,it was crowded and full of noises at night ,it was really hard to sleep.the staff of the reception were not friendly at all. I told them about the sounds of the door of the shared bath room that was in front of my room they told me they would fix it, but nothing was changed .I asked on booking.com for cancelation policy but they didn't answer at all .the room had no facilities even spoon or kettle.the fist day even they didn't make my room and cleaning lady came to room when I was in there at 6:30 pm !!!!!! I even booked another hotel for a night to take a shower because I was not satisfied with the cleanness of the toilet and bath room . This place is not recommend at all and it is not worth the money.
The location was near the train station only 10 minutes by walk but other things was not good at all.
Stayed in September 2023
Reviewed: 28 August 2023
Jane
United StatesAs advertised, there was no air conditioning but there was a fan.
Location was close to the train station. There was a lift. The shower on the second floor had great water pressure. Even though the bathrooms were shared, it was never not available.
Stayed in August 2023
Reviewed: 18 August 2023
James
United KingdomNot much
The location was superb. Room was basic but clean and comfortable. With a fridge which was appreciated.
Stayed in August 2023
Reviewed: 11 August 2023
Murli
LuxembourgThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 31 July 2023
Yin
Hong Kongold, it has no toilet, Smelly, no embbed lamp, only portable lamp. shared toilet, the bathroom is full of water, the building very old, the lift is 50 century, a lot of dust inside. It is not acceptable to live in such bad apartment
no breakfast
Stayed in July 2023
Reviewed: 16 July 2023
Sumanjeet
IndiaBed and its legs. We were getting hurt again on again with bed legs, which was really out from bed
Stayed in July 2023
Reviewed: 29 June 2023
Meryem
Japan-no toothpaste in the room, no sockets near beds
The friendly and helpful staff
Stayed in June 2023
Reviewed: 11 October 2022
Ty
United StatesFinding the place was a bit of a nightmare for us. We did not realize that this off-site room was managed by a hotel a few blocks away. That was confusing and I think the instructions could be improved upon.
The room was surprisingly spacious, clean and well-equipped as we expected far less based on the odd location. The shared private locking shower room and toilet room was NOT an issue. The beds were comfortable and the comforters larger than all others stays in the previous 2 weeks, which was nice. The small fridge worked and the room had a nice sized TV. I appreciated the sink in the room equipped with clean water glasses and soap and towels. We received passwords for the WiFi which work well. Decent location for shopping and dining.
Stayed in October 2022
Reviewed: 2 October 2022
Gursewa
IndiaSink inside the Bedroom
Communication with the Owner and View From The Window
Stayed in September 2022
Showing 1 – 25
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