Zer Bännu 22, 3920 Zermatt, Switzerland
#42 of 476 hotels in Zermatt
Guests' ChoiceBased on 243 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
8.6
Facilities
9.4
Staff
9.7
Value for money
8.9
Free WiFi
9.3
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End of dialog contentReviewed: 20 September 2024
Johan
United StatesEverything about the hotel we loved, the people, breakfast, view, and room, the best part of it is you can see the matterhorn from every angle of the hotel Will be back soon!
Stayed in August 2024
Reviewed: 20 September 2024
Craig
United StatesNothing!
Very well appointed and beautifully decorated. Staff were so helpful and friendly. Breakfast was delicious and views of the Matterhorn from the restaurant are incredible.
Stayed in September 2024
Reviewed: 18 September 2024
Peter
United StatesEverything
Stayed in September 2024
Reviewed: 13 September 2024
Low
SingaporeMagnificent view from room and balcony. Great view of Matterhorn.
Stayed in September 2024
Reviewed: 13 September 2024
Mabel
United StatesIt is up on the hill but not too difficult to walk up. We had a room with a view of Matterhorn. Perfect view.
Stayed in September 2024
Reviewed: 29 August 2024
Samir
United KingdomGreat view from the balcony. Rooms elegantly furnished and comfortable.
Stayed in August 2024
Reviewed: 27 August 2024
Joanne
United KingdomNothing
Most amazingly beautiful hotel with stunning views from the terrace and from our room. Spotless. Spacious. Comfortable. Gorgeous high quality, wood and metal furniture throughout. Staff were so friendly and allowed us to leave our luggage 4 days earlier while we hiked. Delicious breakfast. Cannot fault anything. Well worth the walk uphill to get here. You will not be disappointed!!
Stayed in August 2024
Reviewed: 13 August 2024
Iltizam
United KingdomNothing, it was the best experience
Hospitality was on point, we had a very warm welcoming from Martin, the hotel is absolutely stunning, we could see Matterhorn from our room.so clean, very cosy, everyone was super friendly.
Stayed in August 2024
Reviewed: 25 July 2024
Sullivan
AustraliaNothing
Beautiful mountain lodge located a short uphill walk from the centre of town. The small walk was worth it for the peace and quiet and beautiful views from the property, and the walk isn’t even necessary if you get a short taxi ride.
Stayed in July 2024
Reviewed: 22 June 2024
Jo
TaiwanNone
The view is fantastic!!!! All of the staff are so kind and helpful.
Stayed in June 2024
Reviewed: 21 June 2024
Kathryn
United StatesThe hotel had such a relaxed atmosphere. The staff was incredibly kind and courteous. The hotel was spotless, breakfast was delicious, and their coffee was amazing! AlpenLodge is off the main area but easily accessible and the views are amazing.
Stayed in June 2024
Reviewed: 19 June 2024
Xiang
SingaporeNil.
Best view ever, overlook the whole of zermatt and Matterhorn. Exactly what you see from the photos. Very friendly owner, they even provide small snacks with coffee/tea in the afternoon. It's this small yet appreciated things that amazed me. Room was clean and comfy. Nice Bath soaps are provided. It's located on the higher ground which mean you have to walk up slopes, not a problem for me, you have to earn your views! Taxi is provided for those staying 2 nights and above, if not, you can purchase taxi coupon from hotel at 15chf per trip. Advice for u is to book early.
Stayed in June 2024
Reviewed: 18 June 2024
Valerio
United StatesEverything was great
Great size room with a patio facing the Matterhorn Who could ask for anything more !!! Fabulous !Great service, and good breakfast easily walkable down to town uphill on way back
Stayed in June 2024
Reviewed: 17 June 2024
Larry
United StatesFriendly and helpful staff. Healthy and tasty breakfast. Very clean and confortable room.
Stayed in June 2024
Reviewed: 3 April 2024
Sebastien
SwitzerlandNothing we didn't like!
Spectacular place, lovely staff, family owned and full emotional ownership of everyone working there. Congratulation, Félicitations!
Stayed in March 2024
Reviewed: 7 March 2024
Rebecca
United KingdomTerrace area could do with a clean up as strange placement of plant pots etc. were annoying as affecting the view. We spent alot of time out there even in winter. Also it felt like a "shared area" would upgrade to balcony if affordable for privacy.
Beautiful facilities and breakfast was wonderful. Staff very friendly and welcoming. Would reccomend to stay!!
Stayed in February 2024
Reviewed: 6 March 2024
Bibi
United Arab EmiratesSpacious room with amazing view. The hotel setting is so cozy and loved everything about it. Great breakfast too. Staff were great. Martin and his wife were very helpful. I will definitely go back.
Stayed in March 2024
Reviewed: 6 March 2024
Veton
SwitzerlandThe hotel is very nice and cozy, and the owners super friendly and welcoming!
Stayed in March 2024
Reviewed: 29 February 2024
Sung
United StatesNone
Very healthy options
Stayed in January 2024
Reviewed: 29 February 2024
Susan
United KingdomNothing! Only thing to watch out is that you confirm which exit to the station the taxi will be waiting. There are two, we went out of the wrong one and ended up paying for a taxi as the driver persuaded us he was there to pick us up! (He wasn’t, our taxi was at the other exit!)
Staff and owners/managers were so helpful and friendly. The breakfast was delicious, good variety and eggs cooked to your liking if wanted Afternoon homemade cake and tea - amazing! Room was modern, clean, large and had an incredible view of the Matterhorn. Gowns and slippers provided for the wellness. Sauna/steam room was clean and modern The hotel is about 17 min walk from the centre however we really enjoyed the walk. It’s also up an incline but this gave us fantastic views over Zermatt. There is a heated ski room however we used the ski lockers at the top of Sunegga as we didn’t fancy the 7-10 min walk back uphill ( a good move!)
Stayed in February 2024
Reviewed: 23 February 2024
Saif
United Arab EmiratesRooms are very nice , with balcony , the gentleman and his wife at reception were super nice and helpful . Breakfast was very good as well . I would repeat .
Stayed in February 2024
Reviewed: 3 February 2024
Ahmad
MalaysiaA little bit of hike from station. But worth it
Room spacious, comfortable, sofa bed big enough for our child to sleep, the food was delicious, matterhorn view from the balcony. Memang best dapat healing kat balkoni. It is at hill top so u can view the whole zermatt village from the hotel.
Stayed in December 2023
Reviewed: 31 January 2024
Luigi
ItalyIt is not really a flaw (it is actually the price to pay for the great view) but there is a 5-10 mins uphill walk from the city centre.
Everything was simply perfect! Everyone was super attentive and the hotel itself is very cozy and clean. The view from the room was stunning. Price/quality is very good by Zermatt standards. Breakfast was good.
Stayed in January 2024
Reviewed: 8 January 2024
Paula
United KingdomFantastic location, very comfortable, wonderful family run hotel
Stayed in January 2024
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