Via Maistra 171, 7504 Pontresina, Switzerland
#4 of 50 hotels in Pontresina
Guests' ChoiceBased on 43 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.2
Staff
9.7
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Showing 1 – 25
Reviewed: 12 June 2024
Robert
United StatesNothing
Great location in Pontresina next to Alp Languard lift and best hike in the area. Manager and front desk staff were exceptional. All spoke many languages and offered helpful recommendations. The snow card was terrific providing free local bus train lift transportation. The hotel is adjacent to great pool complex. Highly recommended!
Stayed in June 2024
Reviewed: 18 October 2023
Robert
United StatesVery friendly and helpful staff. Very nice breakfast.
Stayed in September 2023
Reviewed: 16 September 2023
Lai
Hong KongBed too soft for me.
Breakfast, swimming pool, staff and the free transport card.
Stayed in September 2023
Reviewed: 10 September 2023
Jan
United KingdomNothing
Everything, staff were amazing, we had a pass to the pool and the spa and both were fantastic. Breakfast was a treat, everything provided, excellent choice. Stay for 2 days and you can enjoy the bus, train and the mountains free of charge, called the Engadine pass which is wonderful.
Stayed in September 2023
Reviewed: 3 September 2023
Sach
JapanNothing, if one dares to say so “shampoo and conditioner “
Location and Staff are very kind
Stayed in September 2023
Reviewed: 20 August 2023
Gabriela
Switzerland-
A great location, close to everything in Pontresina A rich and delicious breakfast There is an amazing view from the 4th floor rooms Perfectly clean A free pass to Bellavita's pool and spa (indoor and outdoor pools, outdoor Jacuzzi, lovely spa area) Engandin card (free regional public tranaport)
Stayed in August 2023
Reviewed: 15 July 2023
Nancy
United StatesUphill hike from train station - though a longer, less steep option was available. Taking the bus to Pontresina Post (as was suggested to us by the manager) was a great alternative for our arrival with baggage.
Everything! Friendly, very welcoming and helpful manager and staff. Pontresina was a very clean alpine city with full flower boxes everywhere - so lovely! Good dining options and lots of activities nearby.
Stayed in July 2023
Reviewed: 7 March 2023
Catherine
SwitzerlandThe staff always remember us from previous visits and are extremely helpful and polite. The hotel is perfectly situated and has absolutely everything you need, including the lovely pool and spa.
Stayed in March 2023
Reviewed: 27 February 2023
Maria
SwitzerlandRoom was extremely hot during the night. The double bed was actually two individual beds that were not joined in any way leading to a gap forming over night. how this was corrected by the staff once they were alerted to it.
Very friendly and helpful staff, great location and breakfast. Direct access to the local spa and pool.
Stayed in February 2023
Reviewed: 27 December 2022
Panos
GreeceA tiny bit of lag of the wifi.
The room, location, cleanness, services, staff helpfulness and kindness were above expectations. The access to pool and spa was the cherry on the top. We had a great time there! The location is also nice in the center of the village with many options to have a coffee/lunch/dinner/drink nearby. Great view of the snowed mountains. We got a free bus ticket by the hotel for the whole region valid throughout all the days of our stay there.
Stayed in December 2022
Reviewed: 8 October 2022
Sarah
JapanVery friendly staff & delicious breakfast. The shuttle service to and from the station and the Engadin card were very useful, too.
Stayed in August 2022
Reviewed: 1 October 2022
Katherine
United KingdomBreakfast was very good Staff friendly and helpful particularly the receptionist Daniella Useful shuttle service to station Engadine card for free travel … bonus
Stayed in September 2022
Reviewed: 18 September 2022
George
United StatesNo complaints
Good views from the room Helpful staff Good breakfast
Stayed in September 2022
Reviewed: 27 August 2022
Natalia
PolandThere could be 2 coffee machines in the breakfast room, 1 was not enough, there were always a line
The spa, the breakfast, the lovely staff, shuttle service, the mountain pass!!! I did not want to leave
Stayed in August 2022
Reviewed: 26 August 2022
Fabienne
SwitzerlandExceptionally friendly and professional staff. Proactively supported with all aspects of our stay, such as restaurant reservations and spa treatment.
Stayed in August 2022
Reviewed: 31 July 2022
Crina
United StatesEverything was perfect. Breakfast, location, staff at the reception, and the spa was phenomenal.
Stayed in July 2022
Reviewed: 6 July 2022
Marcia
United StatesRoom faced the street and it was sometimes noisy when the window was open. Since it was quite hot and there was no air conditioning, we needed the window open. Next time I would ask for a room that did not face the street.
Really nice place, stylish decor, very helpful staff, excellent breakfast, bar on premises.
Stayed in July 2022
Reviewed: 3 July 2022
Floris
Switzerlandthat we didn't stay longer!
The room, the breakfast, the spa which is directly connected to the hotel! Great location and great staff, super friendly and helpful!
Stayed in July 2022
Reviewed: 26 June 2022
Martin
SingaporeNo blackout bedroom curtains Only few free parking available, garage lot is 18 CHF per day
Spacious room Indoor and outdoor pools included, direct access from the hotel
Stayed in June 2022
Reviewed: 25 July 2021
Alan
United KingdomThe Swimmingpool which can be used as part of the hotel booking only opens at 10 am which is a shame. The bed was very hard!
The staff was extremely helpful with everything…the location is fantastic! It was very clean and comfortable rooms
Stayed in July 2021
Reviewed: 20 October 2021
Chris
United Statesinfo said it was just across or next to the main train station. in fact, it's a 10-15 min walk and we had large suitcases, a very early train and lots of cobblestone streets on the way. False advertising Also, the front desk person was clueless about local restaurants, getting a taxi, finding a bank, and when I left my phone she didn't bother to call my room. Then the front desk closes foro much of the evening and early am Quite disappointing! Room was small but fine
Stayed in September 2021
Reviewed: 18 July 2023
Anonymous
SingaporeWe (including staff) couldn’t make wifi work for foreign numbers (as provided by Swiss Post and requires sms receipt on roaming phone etc)
Nice rooms & service
Stayed in July 2023
Reviewed: 18 July 2023
Anonymous
SingaporeWe (including staff) couldn’t make wifi work for foreign numbers (as provided by Swiss Post and requires sms receipt to a roaming phone, etc)
Nice rooms & service
Stayed in July 2023
Reviewed: 13 March 2024
Sarah
SwitzerlandThere are no comments available for this review
Stayed in February 2024
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