The bathroom was not very private. People in the bed room could see the person inside the bathroom.

The interiors of the room was beautiful. We also had a nice view of the Materhorne from the room.

Stayed in June 2024

Excellent location. Friendly staff great view as our room is with the Matterhorn view

Stayed in June 2024

I personally thought the pillows were too soft.

Our room was amazing. We had the room with a hot tub and a balcony view of the Matterhorn. It felt very luxurious and we enjoyed our stay!

Stayed in June 2024

Very nice design and was a very comfortable stay

Stayed in June 2024

Selection of food and wine.

Location, location, location. Absolutely friendly staff. Most accommodating.

Stayed in May 2024

Everything was great!

My fiancé and I spent our wedding night here in the room with the private jacuzzi. Talk about luxury! This hotel was everything we imagined and more!

Stayed in May 2024

Breakfast options were limited. Can improve on that. But overall managable and good.

Room view was fantastic. Give love to their cute dog ronaldinio.

Stayed in May 2024

Nothing

Fantastic view, amazing staff.

Stayed in May 2024

The balcony with it's view of the Matterhorn was priceless. The warm coats to sit outside were very thoughtful and fun. the idea of cooking your own fondue on the balcony is very special The staff was very helpful and friendly

Stayed in May 2024

Very eclectic vibe. Loved the Ewok bathrobes.

Stayed in May 2024

None

View , services and staff

Stayed in April 2024

the best location for this place: both for tracking and for photography

Stayed in May 2024

Very clean and beautiful views from balcony (Mt Matterhorn in sight)

Stayed in May 2024

Can’t think of anything I didn’t like.

Location!

Stayed in May 2024

price was steep & prefer lighter colours & more lights in the bathroom

lovely welcome by hotel staff who personally brought us to the room which had an awesome view of the matterhorn!loved the room furnishings & the L’OCCITANE products

Stayed in April 2024

No kettle. Thats all

Love the hotel. Amazing view from our room. Margarite from front desk is awesome very polite. However i wish they would have provided a kettle. All in all happy

Stayed in April 2024

Nothing

Charming property. Great view of the Alps.

Stayed in April 2024

The bedroom with balcony with a view of the Matterhorn was worth the $’s.

A nicely presented hotel with a modern yet cosy style to the rooms. Small but perfect for a short stay, clean and well served room and super warm and friendly staff made our one nighter memorable. Will retuning day.

Stayed in April 2024

We booked the room with the Matterhorn view, it was really great. Room had two bathrooms and area was so spacious and clean. They had a Zermama bear robe, it was so comfortable when we were having our fondue outside at the balcony. Free pick up service from Zermatt train station.

Stayed in April 2024

The restaurant service was very bad

The location was central, the staff were friendly, comfortable beds, enjoyed the outdoor jacuzzi.

Stayed in April 2024

Nothing

it exceeded my expectations in every way. From the moment I stepped into the lobby, I was greeted with warmth and hospitality that set the tone for the rest of my stay. The hotel's location couldn't have been more perfect for who is going for skiing like myself. The room I stayed in was not only comfortable but also thoughtfully designed with skiers in mind. The cozy furnishings and spacious layout provided the perfect retreat after a long day on the mountain. One of the highlights of my stay was the hotel's amenities. From the well-equipped ski storage area to the soothing hot tubs , every aspect of the hotel was designed to enhance the skiing experience and ensure guests' comfort and relaxation. Last but certainly not least, I must commend the exceptional service provided by the hotel staff. From the front desk to the room dining servers, everyone went above and beyond to ensure that my stay was nothing short of perfect. Their attention to detail and genuine hospitality truly made me feel like a valued guest. I would highly recommend it to anyone looking for a cozy retreat in the heart of the mountains, whether you're a seasoned skier or just looking to enjoy some time in nature. I can't wait to return for another unforgettable stay.

Stayed in February 2024

The location was excellent and close to the station, so an easy walk. Booked a room with a balcony and view of the Matterhorn and view did not disappoint. Staff were very friendly and helpful and even offered lift to station on departure as it was snowing. Bar area and lounge nice area to enjoy a drink. Main street and restaurants just around the corner so great location.

Stayed in January 2024

NA

Friendly staff, great view and easy access

Stayed in February 2024

At night the lights are on a sensor so if you get up to use the bathroom they light up the whole room. Those should be dimmed or removed as it can wake the other person.

Perfect location for walking to every destination. Very nicely designed hotel, and clean. Staff was incredibly friendly. Very quick and efficient check in. Menu was terrific and the downstairs bar was the place to be for apres ski. Quiet enough in the evening that we could sleep with our door open. Very comfortable beds. Delicious breakfast menu. Great value for the cost of everything.

Stayed in January 2024