Had zero issues with facilities.

Extremely clean hotel with very nice room, very spacious. Breakfast was really good. Location was good, right next to the lift for Mountain Glacier Paradise. Hotel gave us a ride to the main train station as well when we checked out. Sauna was awesome as well.

Stayed in September 2024

- Friendly staff. The staff were smiling and made me feel good, both at breakfast in the morning and when I arrived at the inn. - Room with a great view. We can see the Matterhorn from the room and enjoy the view while drinking your coffee.

Stayed in September 2024

A bit of walking from train station and shuttle bus stops after 6pm

The property is beautiful and has very nice environment Staffs are friendly

Stayed in September 2024

Beautiful property, well set up. Attentive staff

Stayed in September 2024

As a minor point, I’d suggest providing real hair conditioner instead of the shampoo/conditioner combo.

We had a great time here, super enjoyable. Phenomenal Matterhorn view right from the room. Very comfy, very cozy, very stylish. Staffs were all super friendly. Great breakfast. Just be mindful it’s a few minutes walk from the town center. Also means it’s quiet.

Stayed in September 2024

None.

The location, view to Matterhorn, cleanliness, staff.

Stayed in August 2024

Breakfast should get rid of salmon and tuna and add mini pancakes and breakfast potatoes.

Beautiful rooms and bathrooms with an amazing view of the Matterhorn.

Stayed in August 2024

The location of the hotel is perfect.

Stayed in August 2024

Very comfortable room, quiet. Great jacuzzi outside in the spa Fantastic restaurant by Alain.

Stayed in August 2024

Great location, nice wellness, excellent breakfast, highly recommended.

Stayed in July 2024

The people who work the hotel. The first experience are the people who greeted us with enthusiasm, professionalism and an authentic desire to help and support us having the best time ever. The location. It is easy to navigate to the Matterhorn Express right across the river and it is right on the way to some gentle walking paths around Zermatt. Oh, my gosh! The spa experience. I had one of my best massages in my life (40+ years of getting massages) here with Irene. My back was out due to hauling and fitting luggage onto trains. Irene got to the point and suggested going to the sauna after resting and drinking lots of water. It worked. I have continued my journey in Europe and am feeling strong.

Stayed in July 2024

Nothing!!

The Matterhorn rooms are absolutely worth the extra money! Beautiful views in the morning. The sauna and spa is also amazing after a long day of hiking.

Stayed in July 2024

We thoroughly enjoyed our recent hotel stay, thanks to the incredibly friendly and helpful staff who made us feel right at home. The breakfast selection was fantastic, offering a variety of delicious options. Additionally, the luxurious bathrobe and slippers added a wonderful touch of comfort to our experience.

Stayed in July 2024

Nothing, all good.

Very friendly and helpful staff. Lovely location with a view of the Matterhorn straight out of the room window. At the quiet end of town, but easy walk to places to shop and eat. Very helpful free shuttle from the railway station. Room was large with good sized bathroom and lovely rain shower. Breakfast was excellent with some hot food and lots of fruit, meat, fish and breads. I would love to come back again.

Stayed in July 2024

Take time to walk from Zermatt station Better if the room can be brighter

Everything was good with a pleasant stay in the clean and spacious room (love the washroom a lot) The buffet breakfast was tasty with various choice Nice sauna to make you relax

Stayed in July 2024

We had an incredible view of the Matterhorn and an easy walk into town. The staff were friendly, the room was clean and breakfast had lots of options. We loved sitting out on our balcony admiring the view of the mountain and all the facilities were modern and beautiful.

Stayed in June 2024

Loved the entire property. Room and bathroom were well done, good quality, good soundproofing and very comfortable. We enjoyed each breakfast and every afternoon after our hikes we enjoyed our time on the balcony as we had a good view of the Matterhorn. The hotel is located nicely out of “town” near the Matterhorn Express and a few trail entrances. A really nice 10min stroll to the Sunnegga Furnicular and Gronergrat Bahn as well. Bonus - The hotel is right by the river and you get a really good view of the Matterhorn right outside the hotel.

Stayed in June 2024

Amazing location, beautiful view and lovely breakfast.

Stayed in June 2024

A bit far from the town area but not a problem as there was E-Bus service available. And it was near to a perfect lookout point for the Matterhorn so not an issue.

The toilet was very modern and clean. The room was very clean and big. Had a clear view of the Matterhorn just outside the hotel. And it was just next to the station bringing us up to the Matterhorn Glacier Express.

Stayed in June 2024

Nothing! Keep doing what you are doing.

OMG!! This property is incredible!! We stayed at 4 different hotels over 8 nights in Switzerland this one was the best of the best. The property is gorgeous! The design and details are impeccable. Pick up from the train station, wonderful, warm staff, a beautiful room with a perfect view of Matterhorn, the sound of the stream rushing by, close walk to the hustle and bustle, but still super quiet. They have a spa on site. I wish I could have moved in!

Stayed in June 2024

There was absolutely nothing that we did not like.

Great location with beautiful rooms and extremely courteous and helpful staff. Lobby area was very inviting and comfort place to hang out

Stayed in May 2024

22 Summits is a top notch hotel. The rooms and bathrooms were beautiful. The spa area was AMAZING! Nicer than spas at luxury hotels. Would highly recommend staying at 22 Summits when you visit Zermatt.

Stayed in May 2024

everything was perfect

Stayed in May 2024

Other than breakfast, no food was served

Amazing staff and hotel design

Stayed in February 2024