We were a bit disappointed because we were hoping to have a breakfast buffet. Some of the items on the breakfast menu were really good but some were not early breakfast light options.

Stayed in September 2024

One of the best Marriott's we stayed in. Not the best neighborhood but felt safe and comfortable inside.

Stayed in September 2024

We arrived early and our rooms were ready, but they wanted $25 an hour to go to room so it would have been $75 per room. We declined and they stored our luggage which was great. I would understand if our rooms were ready and they rushed to get them cleaned, but she told me they were ready and that we could go into them, but there would be a charge that I don’t understand. It would’ve made no difference to the hotel.

Great location. Very clean great staff.

Stayed in August 2024

There were no complaints. Everything was perfect and beautiful the staff was very friendly and Allison was very kind and informative on the city and the best places to hit up.

Location was central to everywhere. The walking distance to Waterfront station made it an ideal spot for travel to and from the city.

Stayed in August 2024

Price

Location, room size, food

Stayed in August 2024

The price was way too expensive.

Stayed in July 2024

Unfortunately, hotel located near area that may not be so suitable with children in tow

Proximity to Waterfront station, Canada Place, Gastown and other tourist locations. King bed room configuration, Ground Floor restaurant/menu/staff

Stayed in July 2024

Trying to get a taxi for 5 people took hotel people 45 min

Liked the location Cleanliness

Stayed in July 2024

Excellent location and great guest service

Stayed in July 2024

Check in was 4 - 5pm, we were 20 minutes early but willing to wait till 4ish, they did not have a room for us except one that was "accessible" which would mean nowhere to sit because chairs removed to accommodate a wheelchair. Offered "complimentary upgrade" that was going to cost $, but would give us a "discount". No choices as it was on a concert event night in the middle of high season in a destination town (pretty much had to take the upgrade to have a place to sit). In any case *neither* room was available, "come back in an hour so housekeeping could clean". Given coupon for the bar so we could wait there and ended up spending money we hadn't really intended to. Felt like the old "bait and switch" when the room was booked seven months ago.

The room was very nice; great view; the staff were very good in all places we went in the hotel; location was convenient to SkyTrain; very walkable area; good security features.

Stayed in July 2024

The immediately surrounding neighborhood.

Very clean and well maintained with a friendly staff in a very good downtown location in the Heritage District close by to the waterfront and Gastown.

Stayed in July 2024

Rooms were small.

Beautiful property. Great location.

Stayed in June 2024

The only thing I can think of to improve is the hideaway bed. It was hard to open and the mattress was a bit thin.

The property was well maintained, easy to find, and the staff was excellent. Our stay was comfortable from the bed to the shower.

Stayed in June 2024

Notice about construction at entry door. Hauled luggage up stairs unnecessarily. GPS took me to wrong door.

Stayed in June 2024

I was expecting to find a disposable slipper to use during my stay. I travel for business so I am not always very well prepared

The room was spotless, thank you for keeping it this clean. The staff was also very very friendly and welcoming.

Stayed in June 2024

Breakfast variety

Excellent location and nice stay at the hotel

Stayed in June 2024

Nothing

Beautiful hotel in a perfect downtown location. Very close to the cruise port. Staff was very friendly and accommodating.

Stayed in May 2024

Storage space in the rooms was not enough, though the room was spacious.

Location was excellent with everything nearby. Great connectivity by bus and train. Staff was very helpful and even packed a great breakfast as we had an early checkout.

Stayed in June 2024

The staff is the most hospital, personable, professional, and through and through kind people ever. I felt so at home and cared for.

Stayed in June 2024

The bed was too soft. It hurt my back.

Location by cruise terminal is excellent. Staff was professional and kind. Ate in the restaurant, it was very good.

Stayed in May 2024

I thought it would be a bit more luxurious for the price.

Stayed in April 2024

I didnt know there was breakfast

I didnt know there was breakfast

Stayed in March 2024

We were there only one night.

Your staff was so helpful and friendly. The wasted no time in helping us get checked in and handing us a cold bottle of water after a long flight and taxi ride. Then we were given a warm chocolate chip cookie.

Stayed in May 2024

There were crack pipes in the alley behind the hotel where we cut through, instead of walking an extra couple blocks. We get that big time- our beautiful city is taken over by tent towns. The biggest negative is that it was really hard to find the entrance. After driving from Bellingham, we had to actually stop on west hastings to ask where we can park because apparently, the google/siri directions take you to the entrance that is an exit. it is very hard to find the correct hotel entrance...and after a long flight and traveling in traffic...it sucks that you can't just pull up and get up to inside.

The staff was amazingly cool. So accommodating and helpful, from the security to the maids...so professional and caring.

Stayed in May 2024