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  5. Reviews of Jorela Family Hotel

Reviews of Jorela Family Hotel 2 stars

31 Chiprovci Str., 7005 Ruse, Bulgaria

#27 of 32 hotels in Ruse

Guests' Choice

Review score

Based on 48 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.4

  • Location

    7.6

  • Facilities

    7.2

  • Staff

    8.1

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 14 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The personal

    It was ok

    Stayed in August 2022

  • Reviewed: 11 March 2022

    8.0
    Very good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No slippers for the bathroom.

    It is a small family hotel at a nice spot with good restaurant and comfortable bed for an overnight stay. Quiet location with easy access to the city center.

    Stayed in March 2022

  • Reviewed: 11 October 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't so soundproof.

    The staff was kind and helpful and they gave me a special parking spot for my motorcycle. Even they don't speak English they try to help me.

    Stayed in October 2021

  • Reviewed: 13 August 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking lot is on the common city's streets. In econom apt. there were not electric teapot or even glasses

    Stylish room with air conditioning, fridge. Very convinient operating hours, restaurant within

    Stayed in August 2021

  • Reviewed: 24 May 2024

    10
    Good choice for money
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    The place is clean and comfortable.

    Stayed in May 2024

  • Reviewed: 23 February 2024

    1.0
    Dont
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty, bad smell of cigarette and mold

    Location

    Stayed in January 2024

  • Reviewed: 19 May 2023

    4.0
    Its ok overall but absolutely must know ahead of time what you are getting.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 12 nights

    Thin walls and hearing everything that is going on in the next room (snoring, talk, etc). Cigarette smoke coming from the restaurant. Loud music coming from the restaurant at late hours (can be up to 3, 4 AM ). No receptionist after 1 am. Toilet and shower in the same small space.

    Location was good as i needed close to my relatives place. Very clean bed sheets. Overall clean. Freedom in and out. Best fit for the weekend stay if absolutely needed. Longer term - questionable.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    1.0
    Very poor
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    very bad smell

    Stayed in May 2023

  • Reviewed: 24 December 2022

    9.0
    Good for the money
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s far from the city center

    Good for the price

    Stayed in December 2022

  • Reviewed: 3 September 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    They don't speak english, but we used google translate :)

    A nice place, good food.

    Stayed in September 2022

  • Reviewed: 1 September 2022

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom in one of the rooms was way to small; both bathrooms showers had no curtains and splashes were everywhere. The floor in one of the rooms was filled with mop traces and somewhat sticky.

    The restaurant downstairs was looking nice.

    Stayed in August 2022

  • Reviewed: 16 August 2022

    1.0
    no communication !
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    i booked the stay by mistake after I crossed the border and went out of Bulgaria. i had message the property twice in a 24 hours time to kindly ask for a refund since I did not stay the night there and got no response. i was charged my money without staying in..

    Stayed in August 2022

  • Reviewed: 27 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights

    The room was small, but nice. The bed was double, not two small next to each other. The air conditioner was working great. The restaurant down stairs have amazing food. Great place!

    Stayed in May 2022

  • Reviewed: 5 May 2022

    1.0
    They asked extra 5 leva after I stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    By mistake I made a reservation and paid for another date. But when I came they gave me room for that day everything was ok. After they ask 5 leva more because they said that instead of 62 leva room, I stayed on 67 leva room. Incredible they fight with me for 2,5 euro. Finally I paid but personel is not friendly. I dont recommend. It was their mistake if they give the room at the beginning. What is 5 leva for an hotel? This was like a joke. By the way Hotel is in unsecure area if you go by car.

    Stayed in March 2022

  • Reviewed: 19 April 2022

    9.0
    A lovely family small boutique hotel
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Unable to have a coffee before leaving as taxi to airport 7am and restaurant didnt open til 7am and no facilities to make drinks in bedroom.

    The staff were helpful and the boss did her best to support us as she spoke fluent English and stayed over to ensure we had all the food and drink ordered. The food was really lovely' It was Close to hospital where my dad was. A shop across rd. Supermarket and shopping Mal not far. Lovely family hotel and vaule for money I would recommend

    Stayed in April 2022

  • Reviewed: 2 March 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The room was too small for a deluxe one. The location is not very convenient. The hotel has no parking.

    Stayed in March 2022

  • Reviewed: 6 September 2021

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cons: -the shower is in the middle of the bathroom and when you take a shower the entire bathroom floods. The fact that this was not shown in the pictures is dissapointing. -dust -smells weird -really small

    Pro: -cheap -breakfast includes

    Stayed in August 2021

  • Reviewed: 29 August 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Very cozy family hotel with great resroraunt downstairs. Clean, great staff and tasty food!

    Stayed in August 2021

  • Reviewed: 22 August 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning doesn't work

    The room was very clean. The bed really comfortable. The breakfast was delicious! The staff was very nice with us!

    Stayed in August 2021

  • Reviewed: 19 August 2021

    10
    Super
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dont have parking and on booking is write he have.

    Very nice place for 2 stars. Personal is very nice and speaking english.

    Stayed in August 2021

  • Reviewed: 17 August 2021

    1.0
    Very poor
    • Family with young children
    • Budget Double Room
    • Stayed 5 nights
    • Submitted via mobile

    We stayed for five nights and the room was cleaned only once after the first night. The hotel didn’t provide shampoo, soap and toilet paper for the whole stay (except the one that was left at the bathroom at our arrival). The towels were old and worn off, the sheets had holes and stains. The service at the restaurant was rude and slow, extremely unprofessional and unwelcoming staff.

    Convenient location. Restaurant at the property.

    Stayed in August 2021

  • Reviewed: 29 July 2021

    10
    Really good accommodation
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was ok

    Super TV chanels 😀

    Stayed in July 2021

  • Reviewed: 18 July 2021

    1.0
    Hostel rooms but not a hotel
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is just several rooms on the second floor of “restaurant/bar”. There were no hot water in the morning, shower was without door so the water flows on the floor of all the toilet room, bed and sofa were looking not very good (pretty shadow). Big disappointment nevertheless even low expectations before settlement. Don’t recommend!!!

    The only good thing in this “hotel” was pleasant waiter/administrator

    Stayed in July 2021

  • Reviewed: 29 December 2021

    1.0
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

Showing 1 – 25

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