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Everything was great!

Stayed in September 2024

Everything from staff, the food, the whole hotel areas and decor. It's,good that they have started to renovate some rooms also. Just a pleasant and relaxing break.

Stayed in August 2024

Bathroom was small than other locations. Maybe you could have a better organized storage room for bicycles.

The room(level 2) was very nice and cosy, with view to the side street and also to the mountain. Breakfast had good options. Great services included like pool, spa, kids corner. Helpful staff.

Stayed in September 2024

Since we visited out of the busy season, it appeared that the room was not well aired in advance which triggered my dust allergy. This was gradually adjusted but in general the room carpeting is a prerequisite for such reactions, no matter how diligent the cleaning personnel are. It was surprising that the bathroom did not have facilities for warming the towels / drying swimsuits - this could be a challenge during winter vacations. The rooms are overall modern and conveniently designed but somehow small for longer stays.

The hotel has a perfect location, close to the ski lifts for three different directions, to the nice park Pesako with night lights which leads to the centre of the resort and there are wonderful views from the terraces. Very convenient for those who seek diverse experiences beyond just SPA or ski - we consulted with the people from the adventure park in the hotel and they gave us great ideas for walks nearby. Reaching the Musala hut and lake just for 1,5 hrs by lift and short walk was a dream come true. The swimming pool is clean and large, with nice greenery around it. The steam bath and the Turkish bath are very large and well-maintained, the SPA area in general is convenient for many people and offers perfect relaxation. The massages were amazing. The lobby bar is spacious and cosy for groups of friends.

Stayed in September 2024

Someone was smoking in his/her bathroom and it was smelling in my room.

Stayed in September 2024

Nothing

Everithing was verry nice. Clean rooms. The facilities are great

Stayed in September 2024

The room was small for 2 people and the balcony tiny so we couldn’t sit outside. I would prefer a view to the slopes tho!

The breakfast was amazing, the location was convenient. Parking was included. The room was clean and nice.

Stayed in August 2024

The lifeguard at the pool surprised us with a rude tone, saying we couldn’t play with the ball. It was just an innocent gummy ball that my younger son and I were tossing to each other in the common area of the pool without disturbing the swimmers. After reading the pool rules carefully, I found nothing about playing with a ball in the pool. Drinking water, tea, and coffee bags were provided in the room only on the first day of our stay.

We had a marvelous stay at Rila Hotel! The staff were kind and polite, the breakfast and dinner were delicious, and our room was spacious, clean, with a gorgeous view of the mountain slopes. After an active day of hiking or cycling, the SPA and swimming pool were especially relaxing, with fatigue melting away in the Turkish bath. I can confidently say that Rila Hotel offers excellent value for money and met our expectations.

Stayed in August 2024

Bad wi-fi, terrible coffee, and not-so-fresh fruits. No noise isolation, uncomfortable parking arrangement (you have to validate in the lobby the parking card every time 15 min before you leave). The cleaning of the room was bad - they don't replace used cups or spoons, just rinse them a bit in the sink, don't go over the entire room to pick up dirty towels on the floor, and don't replace toilet paper.

Great location, breakfast with a big variety of things and with a lovely view, the kids' pool is good for little kids, many saunas.

Stayed in August 2024

Clean

Stayed in September 2024

Shower floods onto the bathroom floor which means that you're mopping up with towels every time you use. Beauty treatment at the spa was very poor and not at all relaxing. We gave feedback which was listened to and addressed. We weren't charged for the treatment which we appreciated. Some staff members were friendly; others were not welcoming.

Excellent pool, jacuzzi, saunas, steam rooms, cold room and relaxation area. Buffet breakfast was excellent. Room was comfortable and a good size with a balcony.

Stayed in September 2024

It is one of the best places to stay in Bulgaria. Away from the kitch with proper value for the money.

Stayed in August 2024

This review has been hidden because it doesn't meet our guidelines.

Luck of air-conditioning It was unexpectedly noisy outside and impossible to close the windows as there is no air conditioner

It is nice hotel, very good breakfast, great spa area, center located, clean room and responsive stuff

Stayed in August 2024

A lack of air conditioner in the room.

Great location. Relatively quiet, although a music from the restaurant that located near to the hotel. Clean room. Great breakfast. View from the balcony.

Stayed in August 2024

Everything was great. The rooms and hotel was spotless. The beds were incredibly comfortable. The location was the best in Borovets. The breakfast was good quality and with some variety. The pool and jacuzzi was great. The spa facilities were very refreshing. The parking was easily accessible.

Stayed in August 2024

It would be nice to have an air conditioning. It was hot during the night.

The location is very good. In the city center. Breakfast is tasty and variable. The room is cozy and clean, but it would be nice to have an air conditioning. It was hot during the night.

Stayed in August 2024

Comfortable beds. Quiet. Had everything one tourist needs for their vacation.

They had bathrobe for all off us personalised by size. My younger son had a small child size. He felt very special because of that.

Stayed in August 2024

The ventilation system was not working, so it was extremely hot at night. The unfriendly attitude of the reception staff. One of the two access cards I received was from another room and I could not enter. When I went to tell them and ask for another card, they suggested that I had stolen the card, they did not recognize their own mistake.

After three experiences at Rila, I think it's time to try another hotel in Borovetz, it has become expensive for the services offered.

Stayed in August 2024

No air condition in the rooms. After 1 night we asked for fans and it was much better

Nice hotel, big variety in breakfast

Stayed in August 2024

We loved everything

The brakfast was very good.

Stayed in August 2024

There is no AC in the room. In the room was very hot and unpleasant all the time, because of that.

Stayed in July 2024

Everything was great!!

Stayed in August 2024

Nothing

Excellent breakfast. Great location.

Stayed in August 2024