2A Banio Marinov Str., 2770 Bansko, Bulgaria
#60 of 82 hotels in Bansko
Guests' ChoiceBased on 176 hotel reviews
7.9Cleanliness
7.9
Comfort
7.9
Location
8.5
Facilities
7.7
Staff
8.6
Value for money
8.1
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 August 2024
Ynosa
UkraineWIFI, it simply doesn't work, do not rely on it
Perfect continental breakfast with some variety daily
Stayed in August 2024
Reviewed: 21 August 2024
Mariela
BulgariaVery nice hotel with friendly and helpful staff.
Stayed in August 2024
Reviewed: 4 August 2024
Nevena
SerbiaBreakfast was modest.
Location is great, staff is friendly. Spa is excellent.
Stayed in August 2024
Reviewed: 18 July 2024
Lavinia
RomaniaMissing tiles in the pool and black/green spots of mold and mildew, rust on the bathroom towel hanger, black spots of mold and mildew on the tiles of bath tub.
Nice perssonel, good location, good food for dinner and breakfast, good price, warm swimming pool, nice garden, clean room, cleam bathroom
Stayed in July 2024
Reviewed: 10 July 2024
Anna
SerbiaAir condition which cant stop and old furniture, poor breakfast
Great location
Stayed in July 2024
Reviewed: 4 May 2024
Aleksandra
SerbiaCloset didn’t have door. We were at 4th floor and its take time while hot water start at bathroom.
Good breakfast, nice staff, nearnest of old city. Bedroom is very comfort. Sauna and spa are veru good. Pool is also very nice.
Stayed in May 2024
Reviewed: 18 March 2024
Snowfun
GreeceI didn't except to be so far from the center of Bansko. You need a car if you want to go for a walk or for a night drink.
Very nice hotel. With parking. The room for one person was very big and comfortable. The breakfast was very good, and if you ask to have dinner, you will not be disappointed. Was also excellent.
Stayed in February 2024
Reviewed: 3 March 2024
Bojan
SerbiaThe air condition in the room overheating, and I couldn't turn it off or decrease temperature. The filter of air condition should be replaced....
Food was good, dinner especially... The swimming pool is small but decent, as well as spa. Clean, with hot water. It is ideal for family stay. Maids are very professional.
Stayed in February 2024
Reviewed: 20 February 2024
Sasha
SerbiaInetrnet should be better
Hotel is perfect value for money. Very good 4 star hotel. Nice spa, excellent food, room is comfortable and clean. Staff very friendly.
Stayed in February 2024
Reviewed: 19 February 2024
Ljiljana
SerbiaThe gym is not in service in total.
The location is close to the center. In a calm and nice part of the town.
Stayed in February 2024
Reviewed: 15 February 2024
Ivan
MaltaUnfortunately fridge was not working.
Situated in quiet area, just a few minutes by walk to Old Town. Room spacious with balcony and facilities. Great spa which has been modernised and had a delightful massage.
Stayed in February 2024
Reviewed: 2 January 2024
Petko
United KingdomVery hot in the rooms
Location
Stayed in January 2024
Reviewed: 27 November 2023
Joanna
PolandHot tub in the room, very warm, good breakfast suitable for vegan: fresh fruits and vegetables, olives, candied and dried fruits, etc.
Stayed in November 2023
Reviewed: 4 October 2023
Jyrki
FinlandI could not get the airconditioning to work.
A good breakfast with e.g. bacon & eggs.
Stayed in September 2023
Reviewed: 17 September 2023
Mira
PeruThe sheets were too small for the bed so they kept coming off. The breakfast was disappointing.
The room was spacious and seemed clean. Good location close to the town square.
Stayed in September 2023
Reviewed: 6 September 2023
Jasmina
United KingdomSince the rooms are not soundproof, everything from the neighboring rooms can be heard.
Very good location, walking distance to the center, very close to all attractions. We loved the view from our balcony, it was just breathtaking! The view was towards the garden and Pirin Mountain. All personnel were very friendly and helpful. I would say this hotel is great for a family with little children too because it has all facilities for a family to enjoy their stay.
Stayed in September 2023
Reviewed: 5 July 2023
Katerina
Czech RepublicOkay, so maybe the standards are different in Bulgaria, but this was definitely not a 4* hotel. I'd rate it a high 3*. Breakfast was nice as far as taste goes, but there was a very small selection of food and almost no variety. I spent a week in the hotel and it was all the same except some days there were warm croissants (very good!) and some days some kind of sweet pasta instead. Again, great for a 3*, but not good enough for a hotel that advertises as 4*. The whole time I was there, the hotel was overrun with HORDES of children between like 8 and 14 years old. They came in buses so I assume it was for some kind of sporting activities or tournaments or whatever. If you didn't go for the breakfast early enough, these little fcukers ate EVERYTHING. And I've never seen anyone replace the food they devoured (maybe they did eventually, but I wasn't gonna sit there for an hour and wait). You couldn't even sit in the lobby and work while they were in there because they were SO. DAMN. LOUD. Apparently they kept occupying the spa center as well, which the receptionist warned me about when I arrived (a big reason I didn't even try and rather found venues that didn't allow children somewhere else). I know this isn't really the hotel's fault, but it would be nice to mention this maybe on the booking page that this is a place frequented by BUSES of kids. If I knew this, I would have booked somewhere else. When I was leaving, I needed to work for about 2 more hours in the lobby after the check out (12:00). I asked the receptionist if she can call a taxi to pick me up at 14:45. And if I can pay with a card in the taxi. She said "yes" to both of those questions. A couple minutes later she came to me and asked if I want the taxi in an hour. I said no, I need a taxi at 14:45. I think she understood almost no English, because at 14:40 I went outside the hotel and waited for 10 minutes. No taxi came.
Spacious double room with a bathtub and a huge balcony. Very comfortable beds. Nice and fairly modern interior of the hotel. Great price which included breakfast and wellness/spa center access. I didn't have a chance to use the spa center unfortunately, because I was busy with the festival in Bansko (the reason I came to Bulgaria in the first place). And the last day of the festival, when I finally wanted to try, it was closed. So I didn't see it, but for the price it's great to have that access no matter what. Staff was very nice, polite and helpful, especially the young receptionist with a goatee. He spoke English very well and helped with everything I needed. He let me stay in the same room when I needed to extend my stay. Thank you! Location was great - just a few minutes walk to the city centre and the central park, but far enough to not be disturbed by passing cars and stuff.
Stayed in July 2023
Reviewed: 4 March 2023
Vladislav
Hungaryin city centre, but not so close to ski slopes
staff, value for money, suite with jacuzzi, spa
Stayed in February 2023
Reviewed: 21 February 2023
Antwnis
GreeceNo clean in 4 days loud music from rooms and drunk people singing at nights (full season)
Nice pool and spa very good breakfast
Stayed in February 2023
Reviewed: 20 February 2023
Sasha
SerbiaShuttle bus driver, wifi signal on some part of the hotel...
Room size, jacuzzi in the room, food, spa, friendly staff, cleanless, view...
Stayed in February 2023
Reviewed: 19 February 2023
Maria
GreeceWe stayed at the suite which is a very big place with many rooms, but it's chaotic and not very well constructed. First of all, the balcony needs restoration. The floor has grown grass and the tiles are broken because of that. Secondly, there are holes in the walls that need to be covered since they are not in use. Thirdly, the TV in the sitting room was not working. Fourthly, a door in the shower was missing. Therefore water was leaking on the floor. Plus the WiFi signal wasn't working sometimes (weak signal). The location is not good. There are no lights in some streets before the hotel root which makes you uncomfortable. There were many other things like dirt in the rug, cables that were visible without being in use etc, but not so important as the things above.
The room was warm and spacious. There were many activities like pool, spa etc. Breakfast was ok, not something special. The employees were very friendly and helpful.
Stayed in February 2023
Reviewed: 18 February 2023
Bobby
Bulgariathe hotel has had better days. Our bathtub had duck tape scars, you can’t regulate the heating just on/off. staff didn’t clean our room 1 day, we put up the please clean sign and then they forgot to give us fresh towels. Also their ski rent, while very affordable, wasn’t the best. The guy there doesn’t ski so we had concerns whether we rented the right equipment.
very friendly staff, hotel was cosy and the breakfast was good. Spa is alright.
Stayed in February 2023
Reviewed: 2 February 2023
Dimitris
Greecevery good
Stayed in January 2023
Reviewed: 1 February 2023
Driton
KosovoSmall room for double deluxe. Problems with heating. Pool cold and underlight
Clean rooms. Friendly staff. Big parking space. Decent dinner
Stayed in January 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content