The hotel is not modern but is fine. Is not like a 5 stars hotel but is was a nice stay.

Very nice green area, very well maintained. The staff was friendly.

Stayed in May 2024

Clean, tasty food, great animation team.

Stayed in May 2024

I would have liked to upgrade the accommodation, but it was not offered at check-in. We were only directed to the reception of our own hotel ( There is Palace, Mare and Bay ) We have stay now Mare and Bay. Maybe next time Palace

The pool areas were great and the milieu was pleasantly green. The breakfast was plentiful and varied. There are also enough different drinks and fruits available. The buffet meals were not quite at the level of the previous year and there could have been more variety. The Palace's main restaurant was the best of these. Unfortunately, the Burger restaurant was no longer in use.

Stayed in June 2023

The hotel beach was full of sea tips , only smart part of the beach that is not related to the hotel and was for seperate money chart was avaliable for swim.all the non kids activites exxept the pool and food cost additiinal money (car rasing, water machines, paintings., playstation). The hotel is far away fron sunny beach l20 min by taxi) and burgas (40 min by taxi).

The place has it all at one place for family with kids, food was good and avaliable all aroubd the day in many places around the pools, tge attactiona were great for the kids, they were happy. Place had great view to the sea and mountains.chineess restaurabt was good

Stayed in August 2023

Bad and unexperience staff

Good food

Stayed in September 2023

I gave it a small rating mostly for the all-inclusive concept, which I believe is not a sustainable one. It was the first and most likely the last time I will opt for such traveling with family. There is way too much food which is either thrown away or reused the second day, opening the door for food poisoning. Plus, there was a small issue with the room cleaning, as they came two days in a row in-between 14:00-16:00, which is normally when the kids are taking their afternoon nap. A better planning in this regard would be useful.

The personnel working there is very nice and they are doing their best to accommodate you and keep you entertained throughout the stay. The pools are lovely and all the amenities for the kids as well.

Stayed in September 2023

Cleaning: room had a lot of hair from previous tourists, on pillows (room 533)! Bed spreads were obviously not cleaned for a long time! Booze was cheap, apart of beer! Staff was acting weird, they acted like being afraid to talk (those who spoke English)! Also, they charged for a lot of things: parking, safe-box, etc! I hated the hotel approach on parking: they had no interest in making sure their tourists had a car park slot! I would have gladly paid more than 15 BGN / day (regular charge) had they had made sure I get a parking slot upon arrival! Also, hotel was making our life too complex: many activties and good booze were not free of charge (that is ok), but they did not take credit cards! They were expecting of us to carry BGN in the swim suit! 🫢

Food was great and a way too much, plentiful! Beer was good, the rest of drinks were acceptable, they van improve!

Stayed in September 2023

Cant loose towles No so hot water in shawers on buissy hours

The place was very nice good water park Good wifi Decent food Nice location

Stayed in August 2023

the service at the reception is execrable. although I paid for the parking, the receptionist did not open the barrier and was even extremely aggressive. rude. this seems strange to me. an example - the evening of September 2 to 3. although it is something that repeats itself. something had to be adjusted here because such behavior is not normal

location and proximity to the sea

Stayed in September 2023

They don't have sunbeds...only Palace has They don't have enough parking spaces, but they also overcharge non-existent parking spaces, how do they do it...they release them as if you left earlier.

I liked almost all the packet, with some minus things.

Stayed in September 2023

Too loud noise and music, especially around the stage - it was unbearable at lunch time.

The food was great, lots of variety from healthy vegetables, fruits, salads to many side dishes and meat. There was a special Bulgarian night when they served delicious Bulgarian meals. The staff was helpful. Clean. Nice terraces at the sea.

Stayed in August 2023

There was a sewer smell coming from the bathroom. There was no hot water at “the rush hours”. The double bed was actually two smaller beds put together - not optimal for a couple. This resort consists of 3 hotels, the one in the center being the most expensive. Only the guests from the central hotel have access to the sun beds on the beach. The other guests (us, for example) have access only to the sun beds on the cliff.

Food was fresh and very tasty - it was the highlight of our stay. :) The facilities were in good condition, overall. Fun waterslides. Clean rooms and premises.

Stayed in August 2023

No private beach. Sunbeds and drinks not included on beach

Nice and helpful staff

Stayed in August 2023

Not all activities are free. So you need to have some cash around. I will not comment if they are expensive or not but I can comment that for a hotel with many visitors outside Bulgaria, it is somehow inconvenient to still need local cash to pay in a hotel All Inclusive only. At least if there was the option to make the charge on the room to pay at the end or to have a POS. Nevertheless to have all activities free in the end. Food was good overall but not spectacular. You get rid of starving but if you want to spoil yourself a bit in the vacation you need to find some other restaurant outside of the resort. But please consider this is maybe the norm in an All Inclusive Hotel. Furniture and bathroom was looking kind of old. Functional but you can see 20 years or about passed over them.

Lots of activities you can do especially for families with kids. The restaurant had various foods to chose from, however, do not think of to many but one can have a nice meal. Room was spacious and beds good enough for resting. Climate system was working properly and without much noise. The beach and many places where there are also old trees are great. You can stay for few days without getting bored. Staff was also somehow nice overall.

Stayed in June 2023

More diversity in food, as there were almost the same food in the whole period while I have been staying at this hotel.

Simple, but good enough.

Stayed in August 2023

Great for kids.

Stayed in August 2023

Soft bed High pillow

Food Water park Sea Entertainment

Stayed in July 2023

Some staff were rude and were not very helpful.

The water slides and the pool facilities. The entertainment team were fantastic

Stayed in August 2023

Water in outside pool was too cold for us.

Stayed in August 2023

Cleaning issue: Unfortunately, there were ants in the rooms non-stop even after the room was cleaned. The sheets had stains. And I cleaned the toilets myself after I noticed that they were not cleaned properly. Food: Lack of non-pork meats Room quality: An outdated air conditioner that cannot set a temperature level at all. Beyond that, very weak and caused a lot of discomfort from the inability to cool the room. Equipment in the room (TV/ wardrobes, etc.) is very old and even a little ruined Environmental quality: very bad! and requires immediate care. All food services outside the dining rooms are served in disposable utensils, which creates a lot of garbage that is not healthy for the environment and pollutes. The beach was full of this kind of trash.

Food: There was variety in all meals (breakfast/lunch/dinner), good desserts, and elaborate food. Location: The hotel is in an excellent area. And the reception service is courteous. Pools: Clean. The pools look clean and also, the services that the hotel offers (attraction) are many.

Stayed in August 2023

The biggest problem: sun beds by the pools, it is impossible to get one unless you manage to get one at 7 in the morning. The water slides: always great lines for every slide, there are too many guests for the slides that are present. Very hard to find a proper parking lot, even, despite the high prices. Had a very unpleasant View: towards all the garbage pins and tennis courts, which made it difficult to rest.

The room was clean and comfortable. Lots of bars and activities for children. The food was good and the restaurant itself was clean all the time. The territory of the hotel is clean, beautiful and pleasant to explore.

Stayed in July 2023

In general everything is very good . Unfortunately my son tripped on an unsecured shaft and cut deeply his ankle. I went to ask the pool lifeguard for a bandaid and it turned out their first aid kit wasn’t fully stocked so there wasn’t a bandaid. He went to look for it and managed to bring one a little bit smaller than the wound. I alarmed the reception desk that there is unsecured shaft over which people with wet feet walk on and there is a big chance that somebody else might trip and fell. Well, nothing happened I the next days to the said shaft and people were constantly sliding over it . I think they finally covered it with some fake grass after 3 days . The all inclusive wine is terrible , it’s like the worst possible you can get . The spirits are fine. Save for the bad injury experience and the wine , everything else in general is very good.

The water slides and the pools are great - very convenient when you are with a nine year old . It’s very nice that there is a football playground. The food is good , so as the air conditioning. The staff on the reception desk and bars are nice and smiling .

Stayed in July 2023

The All-Inclusive package was

Stayed in July 2023

- there was a "food police" girl standing in front of the door of the restaurant to check if you want to leave with food, which was forbidden. What??? Whaat??? It is a family hotel, of course a child doesn't always eat all the food and gets hungry soon after they leave the restaurant. I had to ask her every day for a plate to have some food for my 3yo in the room. They were an exception, because the would not allow adults to leave even with fruits of beverages in their hand. At one point the girl even asked if my kid had an all inclusive bracelet (she didn't wear one) ... Like did she thought we sneeked our child in the hotel?? This treatment made us feel horrible, making us beg for food we paid for. It's the first time in at least 10 all inclusive bookings in Bulgaria we encounter this situation. - the plates of food were not at the customers disposal, as they had people cooking the food there, so you can imagine the waiting line for the actual food was constant, at least 5 people. In the meat area the waiting line was often 10-15 people. This is discouraging especially for parents with small kids, in having to wait in line for food instead of spending a quality relaxing time at the table. People was nervous and anxious because of these waiting lines, making their way in front of others, all this giving a stressful ambiance. I personally quit on staying in these lines from the beginning because I wanted to be relaxed, but it is not OK. I have again not seen this type of service anywhere. I gave up daily at my options of food for which I paid for, not only for me but for my child as well. - they only gave the option of milk and cereal for breakfast every 2-3 days. - the restaurant had the tables extremely close to each other, causing much fuss and noise, not a relaxing place to eat. - there were only 3 elevators for 7 wide floors and the restaurant floor, there were always lines here as well. - the noise of the rooms.

- it needs some updates, but it was clean - everyone had access to pools, as they were so many. It is a complex of 3 hotels to which everyone has access one to another. They seemed clean. - there were slides for all sort of ages and difficulty accessible. - the access to the beach is very short, you just go about 30 stairs and you reach the beach. They do not have available sunbeds at the sea for this hotel, the beach is nice, good for kids, but very narrowed and gets crowded fast. - they have a very wide variation of pickles and salads. The food in general (the one you could reach out to) was ok, the variations were extremely limited. - you could still find one or two sunbeds unoccupied by 9am. - the complex was clean in general. - in between meals there were snacks available in different areas, but no fruits. - the sunbeds in the forest and the bar look very nice, but they are so few we didn't even bothered to wake up at 6 to occupy one. - when it rained we went to the inside pool, which got very crowded fast, because it is medium size. But it was nice we had a place to go with our energic toddler. - they have fun activities for the kids like painting, getting colorful breads, going ok an inflatable boat in the pool in the evening. Everyting is payable. - they also have a small shop inside the business, next to the restaurant. - the evening shows are pretty nice, but the ones for the kids are always the same every day. It gets really crowded you sometimes can't find a seat available. They make a show for all 3 hotels.

Stayed in June 2023