Pirin Street 96, 2770 Bansko, Bulgaria
#5 of 77 hotels in Bansko
Guests' ChoiceBased on 651 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.3
Staff
9.4
Value for money
8.6
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Pini
IsraelSurprising Excelent SPA ! Very good breakfast Convenient room.
Stayed in March 2024
Reviewed: April 5, 2024
Dafna
United States of AmericaDinner ( half board) was mediocre at best. Drinks are not included, not even water
Breakfast was good Spa is excellent Rooms are big and comfortable
Stayed in April 2024
Reviewed: April 1, 2024
Masayo
SwitzerlandNervous staff at the lounge who clicked her tongue when she made a mistake instead of apologizing
Facility Breakfast Location
Stayed in April 2024
Reviewed: March 26, 2024
Stathis
CyprusI was expecting much more from the Asian Restaurant of the hotel.Did not fully meet my expectations
Excellent location ! Next to Gondola The Italian Restaurant food was amazing !
Stayed in March 2024
Reviewed: March 18, 2024
Ahmet
TurkeySki room was a mess. I have been going to Kempinski every year, but I have never seen ski room as messy. Shoes are everywhere. When you leave for ski you take your shoes and leave them on the floor anywhere in the ski room and pick them up when you are back.
Stayed in February 2024
Reviewed: March 15, 2024
Yoel
IsraelDinner in the hotel restaurant is delicious, but I wouldn't pre book it for more than 2 nights.
Spa, breakfast and rooms are fantastic. All facilities are very clean. Proximity to gondola lifts is super convenient.
Stayed in March 2024
Reviewed: February 25, 2024
Georgii
BulgariaI was impressed by: Breakfast, location, staff, interior, spa !
Stayed in January 2024
Reviewed: February 24, 2024
Tigran
United States of AmericaIt gets pricier every year.
My 5th time here, and it never disappoints me! The best Location! The Best Service The Best Staff The Best Breakfast ( better than you can ever imagine! ) The Best Spa facilities The Best treatments! Amazing spacious rooms, with gorgeous Bathrooms and beautiful balconies! I’ll see you next year!
Stayed in February 2024
Reviewed: February 18, 2024
Titus
Romaniapoor choice at room service
location, staff, facilities
Stayed in February 2024
Reviewed: February 5, 2024
Aneliya
BulgariaThe best hotel in Bansko. Luxury Alpine style, very cosy and big. The staff are very helpful and warm. I celebrated my bday in the hotel and they helped me to arrange my bday dinner at the Tepanyaki Sushi Restaurant - which i highly recommend. The spa center was very clean, big and the most amazing part was the outdoor warm pool where ypu can swim while its snowing outside.
Stayed in February 2024
Reviewed: January 30, 2024
Diana
United KingdomThe hotel is the best in the area with exellent facilities and top location
Stayed in January 2024
Reviewed: January 9, 2024
Doyno
BulgariaNothing
Clean and comfortable rooms. The staff is extra friendly. An electric charger is available in the parking.
Stayed in November 2023
Reviewed: December 10, 2023
Spasovska
North Macedoniait is great location and the service is excellent
Stayed in December 2023
Reviewed: December 8, 2023
Menelaos
GreeceThe prices for massages
Everything was perfect Spa was excellent Super clean
Stayed in December 2023
Reviewed: December 8, 2023
Valentina
BulgariaI had amazing birthday there, spa, food, room with a view. The Best hotel!
Stayed in October 2023
Reviewed: December 7, 2023
Georgi
BulgariaAll is TOP. Hotel, Staff, Service, Breakfast, SPA, Parking.
Stayed in November 2023
Reviewed: November 29, 2023
Panayot
CyprusNice hotel, clean room and best spa in bansko
Stayed in November 2023
Reviewed: November 13, 2023
Tina
BulgariaThe room was large, well appointed and comfortable. The spa was one of the best I have ever visited and the massage was exceptional. The staff were helpful and friendly, from reception, porters, cleaner, spa, bar, restaurant staff and room service - everyone was lovely. Breakfast was excellent with a great choice available. We loved our stay and were sad to leave!
Stayed in November 2023
Reviewed: November 9, 2023
Васил
BulgariaThey consistently accommodate my request for a late check-out. I am quite satisfied and intend to make more visits in the future!
Stayed in October 2023
Reviewed: October 30, 2023
Mary
AustraliaA little disappointed with quality of some items
Stayed in October 2023
Reviewed: October 29, 2023
Mladen
BulgariaThe best hotel in Bansko! The hotel facilities are always well maintained-room was very cosy and comfortable, spa is great, food is delicious. Very friendly staff. We were upgraded in a bigger room with mountain view.
Stayed in October 2023
Reviewed: October 25, 2023
Васил
BulgariaEverything !
Stayed in October 2023
Reviewed: October 25, 2023
David
United KingdomNothing
Lovely big well appointed room, good breakfast and a very nice restaurant for dinner. If you are there for Winter Sports this hotel has the best location, it is ski in and ski out. We were there for a late Autumn break looking at the local attractions, the Old Town and the countryside.There is plenty to do and see.
Stayed in October 2023
Reviewed: October 23, 2023
Dragomir
BulgariaThe hotel is getting a slightly old vibe in places, perhaps a refurbishing is in order soon
Very competent and well organized staff; good facilities especially the spa and gym
Stayed in October 2023
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