Albena, 9620 Albena, Bulgaria
#3 of 27 hotels in Albena
Guests' ChoiceBased on 225 hotel reviews
8.7Cleanliness
8.6
Comfort
8.8
Location
8.8
Facilities
8.7
Staff
8.7
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 19 June 2024
Mihaela
RomaniaBreakfast very good, as well as the location. Staff - prompt and friendly. The pools - very clean.
Stayed in June 2024
Reviewed: 7 May 2024
Daniel
RomaniaThe in-door pool smaller than expected
Everything great: room itself + balcony + see view, meals, staff, Easter preparations, ...
Stayed in May 2024
Reviewed: 25 March 2024
Ionel
RomaniaSpotless, excellent food, amazing room, it stands for every star. Good experience even for an off season stay.
Stayed in March 2024
Reviewed: 19 March 2024
George
RomaniaBeds
Excellent food, great sea view and nice personnel
Stayed in March 2024
Reviewed: 18 November 2023
Alina
RomaniaThe only downside was the smell coming from the bathroom and the fact that the air conditioning was not cleaned so we got a sinus infection from the AC bacteria the second day we arrived as we stayed with AC turned on overnight. Luckily there is a hospital with pediatrics right across the street but that AC full of bacteria is really concerning.
I liked that you have everything right on the premises or very near. 7 min walk from the beach. The multitude of outdoor pools was great as it gave people with and without kids options. The pool for kids was the best Ive seen. The room was very spacious, and the single bed in addition to the queen one came quite in handy. It is a huge hotel so prepare to walk a bit to get to the elevators. The spa facilities were my absolute favorite, with the spa treatments getting a 5/5 from me.
Stayed in September 2023
Reviewed: 1 November 2023
Eranda
United KingdomFriendly and very helpful staff.... excellent hotel
Stayed in October 2023
Reviewed: 6 September 2023
Natali
BulgariaI only would appreciate a better interior of the room but not something that is necessary
I was extremely flattered to have breakfast in a VIP Lounge and it was exceptional! Very professional service, we felt like famous stars
Stayed in August 2023
Reviewed: 5 September 2023
Bogdan
RomaniaRoom (bathroom, balcony) needs little improvements.
Good food - breakfast and dinner. Friendly staff
Stayed in September 2023
Reviewed: 4 September 2023
Andrei
RomaniaThe bathroom ventilation system was malfunctioning. A few lightbulbs, including the one on the balcony, were not functioning properly. After extended use, some old incandescent lightbulbs emitted a burning odor. The insect net had a small hole in the middle and looked old. The entrance to the children's pool has very slippery sandstone, posing a falling hazard. The restaurant's high chairs for babies feature removable tables, but only a few out of many chairs have tables for the baby to eat on. Despite repeated attempts to contact the reception, we were unable to get through. We took matters into our own hands and went down to speak directly with the receptionist.
The breakfast has a wide range of options available, but the menu remains quite similar every day. The room (deluxe studio) was immaculate and the housekeeper was exceptionally kind. The process of check-in and check-out is simple and hassle-free. The food provided by room service was excellent.
Stayed in September 2023
Reviewed: 2 September 2023
Claudia
RomaniaNothing to do on the beach, not even a beach bar.
Excellent food
Stayed in September 2023
Reviewed: 29 August 2023
Zara
BulgariaGood location, comfortable, quiet, friendly.
Stayed in August 2023
Reviewed: 27 August 2023
Laurentiu
RomaniaEverything
Yes
Stayed in August 2023
Reviewed: 27 August 2023
Svetla
BulgariaFood can be better
Stayed in August 2023
Reviewed: 25 August 2023
Gabriel
RomaniaHowever, some things start to fall through the cracks, for instance the shower heads were partially clogged. It hard to find a table at breakfast because some big tables were empty/reserved. This is very inefficient: if you lock a 20 seat table for 3h, only to have some group eating there for half an hour, then you block other 100 people from using it.)
The hotel is great. It has everything you need.
Stayed in August 2023
Reviewed: 25 August 2023
Catalin
RomaniaThe restaurant was serving water at dinner only sometimes because the water machine had a "problem". Balkanic way
The room was very nice, clean and large with modern beautiful furniture and with an amazing view from the balcony
Stayed in August 2023
Reviewed: 20 August 2023
Larnaudov
NetherlandsI got the wrong directions to the beach twice. It seems that the hotel is understaffed because our room was not cleaned even once, and we had to ask specifically to have the dishes from the room service collected. On our last day, we were checked seven or eight times before we vacated the room, which was quite annoying.
The location
Stayed in August 2023
Reviewed: 15 August 2023
Jan
United KingdomI tried to book 2 rooms for 5 people in total but this process was very difficult and confusing. I ended up booking 2 rooms for max 4 people each and paid more than the price quoted for 4. When we arrived the receptionist told me I had a booking for 4 people only, however, when he enquired further with the supervisor it was fine. But surely there must be a better way?
Rooms were comfortable and had everything we needed. Breakfast was good with choice of fresh fruit juices which were really good
Stayed in August 2023
Reviewed: 15 August 2023
Alexandru
RomaniaNothing to mention
Great view, super room
Stayed in June 2023
Reviewed: 1 August 2023
Kingski
NorwayThe hotel may need some renovation. We have been accommodated in the 9th floor. During our stay we has a leak in the bathroom from the roof after a day with heavy rain and issues with ventilation system (bad smell, seems like from the kitchen). In general seems like that some facilities around the pool and the building are need better maintenance.
Breakfast and dinner was good (good surprise). Location is good. The hotel is marked with 5 stars, getting old but still ok.
Stayed in July 2023
Reviewed: 26 July 2023
Marianaantonia
RomaniaThe hotel is not very new and we could see this especially in the bathroom. Would help to get new shower heads.. Also, I was waiting for the water gym in the morning, but this was not happening. Entertainment team could unleash more their potential and make a difference there.
The room is big and very comfortable and is well equipped with everything you need. Coffee machine was a great bonus, so our days started with a great coffee and an amazing view. Both pool and beach are very clean, big and fun.
Stayed in July 2023
Reviewed: 20 July 2023
Florin
United KingdomInfinity pool and stage area
The room, especially, also the restaurants and swimming pool
Stayed in July 2023
Reviewed: 18 July 2023
Cosmin
RomaniaNothing
All
Stayed in July 2023
Reviewed: 16 July 2023
Andrei
Romania-
Large room, location close to beach, room with sea view, food great, fresh and variety
Stayed in July 2023
Reviewed: 10 July 2023
Adina
RomaniaThe room was huge, with two bathrooms, fully equipped kitchen, large balcony. Very good breakfast, food for every taste. Crowded after 9.30 Not crowded at the pool, plenty of sun beds. -10 min walk to the beach
Stayed in July 2023
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