The restaurant was shut but found others locally. The spa facility was shut at 9.30am when it was supposed to be open.

Comfortable room.

Stayed in September 2024

The hotel was a little tired. The hot tub was closed, the pool closed far too early and the sauna and hammam were only just starting up when we popped down in the morning.

The location was easy to access and the pool was nice. Breakfast was ok but a little limited. The staff were incredibly helpful especially as we arrived (from a huge drive across Europe) with a car with bikes on it. They directed us to the underground parking and usggested we could lock the bikes up in the underground parking as well.

Stayed in August 2024

Times weren’t kept to , told opening times etc unfortunately these weren’t the case .

The rooms were very spacious n clean The spa facilities were very well looked after, clean n very relaxing

Stayed in July 2024

There was no wifi in the room but it was ok at the restaurant

The property is in a good location close to main road.

Stayed in July 2024

It's a little off the beaten track. For most things we needed to take a taxi. Breakfast didn't have a lot of choice.

Was great to have use of the spa and pool facilities with no extra cost. When we found there was no Internet in our room we were quickly upgraded to a better room with Internet.

Stayed in July 2024

Inconvenient location (20 minute walk to nearest tram, then 20 minute journey into Sofia centretown); spa is open 9-9, but not necessarily staffed. I tried to book a massage for the morning of my final day, but was informed no masseuse would be in until 7pm!

The hotel itself was clean, good breakfast, pool, etc...

Stayed in July 2024

Probably, the technician who should monitor the serviceability of sanitary and household appliances is either lazy, inept, or brainless. Everything in the bathroom and toilet is “loose.” The air conditioner doesn't work well. The shelves are “skewed” or hung in an inconvenient place. The locks on the balcony doors are not adjusted

The windows of our room overlooked the wall of another building. The request to change the room so that there was a balcony and a view of the city was fulfilled instantly. Without further ado, they brought a set of bedding for the child. The staff is cultured and caring. Luxurious underground parking.

Stayed in June 2024

Fitness was closed w. no info about it.

Stayed in March 2024

The Aircon is unchangeable and set the same throughout the whole hotel, our room never once got lower then 25 degrees and during the course of 3 nights we probably got a total of 7 hours sleep.

Food was good, staff nice, good location and free spa pretty cool.

Stayed in June 2024

The masseuse in the spa offered me a massage immediately when I asked about availability. It was excellent.

Stayed in March 2024

The room was dirty. Everything had stains: mattresses, covers, moquette, curtains. The filter for the heater was full of dust and both of us got allergic reaction. The toilet seat was broken. No curtesy kit as shower cap or wash clothes. I booked a deluxe superior.

Big and welcoming ambiance around the building.

Stayed in March 2024

The rooms are very outdated and not clean enough (especially the carpet & curtains). Terrace in the room lacked some sitting furniture, as it was fully empety. A lot of the hotel was in renovation work, so amenities such as gym and some parts of the spa weren't working. Some of the staff were fully unhelpful. All in all, place has the potential but needs some work.

Hotel is okay for the price. Nice location, many options for breakfast, room is spacious and spa wasn't too crowded. All in all, it is good value for money.

Stayed in March 2024

The room was not clean enough.

Positive staff,nice atmosphere,good SPA and pool. Delicious breakfast.

Stayed in February 2024

The room 's temperature was too hot. We couldn't change it. And we asked for a double bed instead got 2 twin beds which was difficult.

Breakfast was fine. The saunas were nice.

Stayed in February 2024

Not maintained. Mosy of the SPA facilities were broken, not working, the gym was all out and closed..

Free parking

Stayed in December 2023

The room temperature was always hot and nobody was able to do anything about it. It was over 80F

Convenient location, good breakfast and great SPA facilities

Stayed in December 2023

The filling room was out of service. There were no towels or slippers in the spa.

Polite staff and quietness

Stayed in December 2023

Breakfast was not great The elevator was not well functioning 90% of the time There were renovations in many places within the hotel

The spa is great.

Stayed in October 2023

I could hear noise coming from the other rooms which woke me up early in the morning. On the last day, the spa facilities were not turned on on time, so they were not heated yet before checkout time.

The spa facilities were great. Bed was comfortable. Room was spacey.

Stayed in November 2023

The room was very unclean. The carpet is full of stains and everything is pretty outdated. The furniture is old and isnt even functional as the sofa was without a cushion i actually sat down pretty hard the first time :) Everything in this hotel looks like they built it in 2013 and left it just like that. We had to change rooms because int he first one the wardrobe wouldn't open... That's pretty bad situation. The restaurant works only for breakfast and dinner, and although it is located on the 8th floor, they built it very closed and everything is very old and sqeeky. It has few of the nets that are for safety totaly broken and left like that. Pretty dissapointing as we were looking forward to using the top floor restaurant during our stay. Also, the pool for this time of the year is very cold.

The price for this stay is very affordable. We had relaitvely okay experience with the spa center which has Finnish Sauna, Steam Bath, Herbal Sauna, Infrared Sauna and "salt room" for relaxation. The breakfast was pretty good and had few options to choose from as its all you can eat buffet. We were in Sofia for shopping and relaxation so being in the Ring Road was very god as the main shopping centers are very near.

Stayed in November 2023

Poor breakfast, it used to be much better. Check in at 2pm when rooms are ready. Don't expect a luxurious spa. I saw no one there.

Value for money. Friendly lovely lady receptionist.

Stayed in October 2023

Room on last level was very noisy because of the engines on the roof. Furniture is deteriorated and dirty.

Friendly staff. Easy acces to the highway. Bad smell outside maybe due to the garbage.

Stayed in August 2023

Room carpets and curtains could be cleaner

Great breakfast, private parking, comfortable beds, great staff

Stayed in August 2023

I think that a good idea to improve the service is to offer guests to choose a room with a view of Vitosha. There was no furniture to relax on the terrace. We asked for a chair which we brought to our room. There are no good blackout curtains, the bright sun was shining. In the spa, not everything worked stably. The air conditioner was noisy and made the air cooler at night. In the morning we met ants in the bathroom. The smell of the room was smoky. We had to ask for spa bathrobes at the reception.

We enjoyed the various breakfast and spa area. We liked the presence of a terrace and a jacuzzi in the bathroom.

Stayed in July 2023