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Reviews of Cosmopolitan Hotel & Wellness 4 stars

Dobri Nemirov 1-3, 7000 Ruse, Bulgaria

#22 of 33 hotels in Ruse

Guests' Choice

Review score

Based on 227 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 29 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 3 nights
    • Submitted via mobile

    The pool was cold

    Stayed in October 2024

  • Reviewed: 6 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not satisfying

    Locatia este frumoasa in general

    Stayed in October 2024

  • Reviewed: 5 October 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room - Free Pool & Gym
    • Stayed 1 night

    I chose this hotel because of the pool; however, the pool was not working, and no one informed me about it until I arrived at the hotel. It would have been sufficient if someone had simply notified me via message before my arrival that the pool was out of service, as it wasn’t an unforeseen malfunction but a renovation that was surely planned and started earlier.

    The room was clean and tidy, and the breakfast was quite good. The location is great, close to the pedestrian zone, right in the city centre. The property has its private parking garage, which is charged additionally, but it is possible to park nearby for free.

    Stayed in October 2024

  • Reviewed: 21 August 2024

    9.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 2 nights

    The room could have been cleaner. It was a bit messy, with noticeably dirty doors and some other areas that needed attention.

    The breakfast was excellent, with a wide variety of options to choose from. The outdoor pool and bar are lovely and well-maintained. The hotel provided towels and robes for both the pool and spa, which was a nice touch. The gym is very well-equipped, offering everything you need for a good workout. The receptionists were friendly and spoke excellent English.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    9.0
    Great location and polite staff! I recommand.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    Some walls had their paint peeling off and there were multiple stains on the carpet.

    Great location and polite staff! Overall the hotel is very clean! I recommend if you need to stay in the city center.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    9.0
    Would definitely stay again
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 2 nights
    • Submitted via mobile

    Staff in the restaurant not very professional or pleasant tbh Breakfast was a let down not refreshed during service So if you’re arriving mid breakfast it’s not great

    Very clean and helpful staff Good location Nice small swimming pool temperature was perfect in the pool Air conditioner in room wonderful

    Stayed in June 2024

  • Reviewed: 23 June 2024

    7.0
    Appreciate the hospitality and the support from the staff
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    The choices of food where not enough for the breakfast

    The location and the price was reasonable.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    It was loud during the night.Young, unexperienced stuff who called us twice to have us explain that we had 2 reservations on the same name and wasnt able to help with the loud music during the night or the general room issues.

    The location was excellent.Decent breakfast.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    9.0
    Excellent 👍 a touch of luxury here
    • Business trip
    • Solo traveller
    • Deluxe Single Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    Nothing really If being picky my room was very warm But staff sorted it quickly Breakfast disappointed As not help your self service But I understand it’s out of season

    Excellent 👍 clean and staff friendly and professional Had meal in the restaurant Great value and a tasty meal Bed was very comfortable and large room Swimming pool small but warm and ideal for me

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    1. The jacuzzi wasn’t working and it actually hasn’t been functioning for quite a while. One of the reasons we chose the hotel was the jacuzzi. 2. The room was nice but dusty. 3. The walls were scratched-partly on the bed side and clothes hanger. 4. The hotel restaurant is expensive and the food is NOT what you’d expect. 5. Overall, value for money not best option.

    Central location, nice staff both in the hotel and the restaurant. The pool was cool the water temperature was perfect.

    Stayed in March 2024

  • Reviewed: 12 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    Breakfast to be improved.

    Stayed in October 2023

  • Reviewed: 3 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night

    The location

    Excellent location in the center and near commodities. The breakfast was not so good also no variety for foreign guests.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night

    very poor breakfast

    Stayed in October 2023

  • Reviewed: 31 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    We couldn t pay with card at the pool.

    Clean room, nice stuff

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    great location and great value for money. would definitely stay there again.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night

    the pool is quite small

    the breakfast was simple, with not too many things to choose from, but very tasty and good quality products.

    Stayed in July 2023

  • Reviewed: 20 August 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    The minibar fridge didn't cool anything and actually radiated heat. Thankfully the air con was excellent to counteract this

    The room was spacious, comfortable, clean. The bathroom was small but actually I perfectly furnished, including a bath tub Our room was on the same floor as the rooftop pool which was delightful in the hot weather. The breakfast was adequate with a lot of choices and although it was a machine, the espresso was really good Towels to use at the pool and dressing gowns made everything very comfortable

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    Nice hotel. Good location
    • Business trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    Some adjustments by beakfast would be great.

    High service level. Clean. Nice rooms

    Stayed in August 2023

  • Reviewed: 29 July 2023

    8.0
    Good choice for a transit night
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    -the air conditioner in the hotel needs to be changed ASAP. They gave us a van (thanks a lot to the lady at the reception :) it saved us during the night! It was 27 C degrees in our room, it was too much for our baby. - everything else is ok!

    - The hotel is very well located, a little park very close (with a playground for kids) - The rooms are spacious, the bed was confortable - We parked just in front of the hotel, in the street, but it was quite secure (the underground parking has very few places and it was not recommended by the hotel) - you can relax in the pool after a long travel journey - breakfast is ok (but if you come after 9AM there is not much left to eat. but we're the coffee&croissant breakfast type of people, so it didn't bothered us a lot). -thank you for changing our room when we asked for it, because it was too hot in the first one.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    9.0
    Overall very good experience!
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room - Free Pool & Gym
    • Stayed 7 nights
    • Submitted via mobile

    N/A

    The pool is a good amenity . The massages were very good and highly professional. Recommended !

    Stayed in June 2023

  • Reviewed: 10 July 2023

    8.0
    Good location. Value for money
    • Leisure trip
    • Family with young children
    • Twin Room - Free Pool & Gym
    • Stayed 2 nights
    • Submitted via mobile

    1.The 2 pools(indoor and outdoor) had air massage nozzles but they were out of order. For a better experience they should be functional. Thanks! 2. We would love you offer triple room.

    The 2 pools - nice feature of the hotel.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    7.0
    Used to be excellent hotel, now lack of investment and cleaness
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night

    Room was not very clean, bathroom floor not sufficiently mopped.

    Stayed in June 2023

  • Reviewed: 1 July 2023

    7.0
    Good location with friendly staff.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 2 nights
    • Submitted via mobile

    The shape of the indoor pool and the central was an issue affecting the direction of uninterrupted swimming. The breakfast area was rather plain given the adjacent attractive restaurant space.

    Location and friendly, helpful staff.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 1 night
    • Submitted via mobile

    the AC wasn’t working so it was hot. The jacuzzi wasn’t working.

    big room, comfortable bed, well equipped mini bar, good location.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Free Pool & Gym
    • Stayed 2 nights
    • Submitted via mobile

    the sauna should be included at this price the service at the hotel restaurant is very bad, one customer receives the food and the other from the same table after 15 or 20 minutes

    spacious room, cleanliness, daily change of towels

    Stayed in May 2023

Showing 1 – 25

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