27 ulitsa "Vasil Petleshkov", 7002 Ruse, Bulgaria
#1 of 31 hotels in Ruse
Guests' ChoiceBased on 111 hotel reviews
9.7Cleanliness
9.9
Comfort
9.8
Location
9.5
Facilities
9.7
Staff
9.9
Value for money
9.6
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 September 2024
Phil
BulgariaStaff extremely helpful and pleasant.
Stayed in September 2024
Reviewed: 12 September 2024
Radu
RomaniaEverything!
Stayed in September 2024
Reviewed: 8 September 2024
Mihnea
RomaniaVery kind staff and professional service.
Stayed in September 2024
Reviewed: 4 September 2024
Rodica
MoldovaEverything was perfect. For a one night stay on our way home was more than we expected it to be. Thanks!
Stayed in September 2024
Reviewed: 17 August 2024
Valentin
RomaniaNothing to complain about
very good hotel, chosen for the highest score on booking.com. expectations were confirmed, because the one-night stopover in Ruse was very comfortable. The area in which it is located is not the most picturesque in Ruse, but the purpose of the stay, a stopover in another destination, made this disadvantage not important. breakfast is ok, not spectacular, but correct. the staff is very very kind and helpful. we will definitely come back if there will be another opportunity
Stayed in August 2024
Reviewed: 13 August 2024
Fritz
BulgariaEverything was great
Everything was great! Rooms clean, great breakfast, personal super friendly! We forgot something in the room and they even shipped it to us. One of the best hotels in Bulgaria.
Stayed in August 2024
Reviewed: 6 August 2024
Cosmin
RomaniaNone
Excellent value for money. Highly recommend!
Stayed in August 2024
Reviewed: 12 July 2024
Petru
RomaniaCleanliness and the staff. Location and the big family rooms. The interior court is wonderful for the kids.
Stayed in June 2024
Reviewed: 11 July 2024
Ivan
Bulgariathe rooms are small for two people
New, very well equipped, central location, excellent service by the hotel staff, the beds are very comfortable, all rooms are with a small terrace leading to a private yard
Stayed in July 2024
Reviewed: 2 June 2024
Bogdan
Romania1. The well maintained garden in the back is also the "terrace" that all rooms are sharing (all rooms are on the ground floor). There is no privacy if you want to relax on "your terrace" as the others will be so close to you and you can hear everything they are talking. Also, all the smoke from the neighbours went in my room when I opened the window in the morning for some fresh air. Not cool for my child. 2. Sometime around 23:30 when was really quite and fresh air and trying to sleep with the window opened, a crazy vibrating sound started - by the sound of it I guess it was the washing machine of the hotel hidded somewhere in the corner of the garden. All guests woke up and opened their door, trying to understand what’s happening. Even after closing the door/window, the sound was still annoying for another 20 minutes.
A newly built hotel converted from an apartments building. Moder furniture, very clean rooms, polite and helpful staff. Decent breakfast and not too bad location. Well maintained garden in the back. Underground parking (20BGN extra) which worth in my opinion.
Stayed in June 2024
Reviewed: 14 May 2024
Tsvetelina
BulgariaWe are already regular guests and we always feel very comfortable there. The facilities are cleverly designed and kept in perfect condition, it is always very clean, the breakfast is great, but most importantly - the people are always very kind and you can see the care they put into their work.
Stayed in May 2024
Reviewed: 27 April 2024
Liviu
RomaniaThis is by far the best hotel in Ruse. Amazing apartment, great garden, excellent breakfast. Very close to the old city center.
Stayed in March 2024
Reviewed: 25 October 2023
Paul
United KingdomOff-road parking only
Well designed with good facilities and ground floor room with patio and access to garden. Quiet and peaceful atmosphere.
Stayed in October 2023
Reviewed: 11 October 2023
Suda
AustraliaNo
Super clean, stylish and tidy as well as very friendly staff with good service mind. It is a small but cosy and stylish hotel , walking distance from Danube River .
Stayed in October 2023
Reviewed: 9 October 2023
Renel
Romaniato be improved: additional pillow or selection of different pillows will make it perfect, for those with sleeping problems
All in one good
Stayed in October 2023
Reviewed: 2 October 2023
Tsvetelina
BulgariaThis was our second stay in Arletti and it will definitely be our choice next time in Ruse too. Clean and tastefully decorated, spacious and convenient room, good breakfast - we really appreciated that it included a proper coffee. And the staff are also very polite and friendly.
Stayed in October 2023
Reviewed: 20 September 2023
Gabriela
MoldovaNothing
Everything was good
Stayed in September 2023
Reviewed: 23 August 2023
Mateo
Spainnothing
perfect and nutritious
Stayed in July 2023
Reviewed: 30 July 2023
Daniel
United Kingdomgood breakfast,strong coffee.super bed and room.
Stayed in July 2023
Reviewed: 18 July 2023
Coles
RomaniaVery nicely renovated hotel, with a lot of taste and attention to details. Great garden, good breakfast, friendly people.
Stayed in July 2023
Reviewed: 4 July 2023
Ioana
United KingdomThey should pay more attention to cleaning (bathroom).
The hotel seems quite new, is located close to the Danube River and there are plenty of free parking spaces in the street. The room was large and we had a small terrace in the garden, which was really nice. Breakfast was good and the staff was lovely.
Stayed in July 2023
Reviewed: 20 June 2023
Vladimir
DenmarkVery clean and quiet little gem that deserves to be full every night of the week. Attentive and personable staff and second-to-none service!
Stayed in June 2023
Reviewed: 18 June 2023
Ovidiu
RomaniaVery clean room & bathroom. Personnel went out of their way to make our stay as plesant as possible. Comfy mattreses, good sleep. Good breakfast. Three star but, really, on par with four star executive. Would definitley recommend and will surely return when in Ruse.
Stayed in June 2023
Reviewed: 8 June 2023
Mgateva
BulgariaThe reception staff was very friendly!
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content