254 Saedinenie Str., Kamenitza, 4600 Velingrad, Bulgaria
#26 of 34 hotels in Velingrad
Guests' ChoiceBased on 49 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
8.7
Facilities
8.2
Staff
8.4
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 July 2022
Ivan
BulgariaNot much open space.
Location, staff.
Stayed in July 2022
Reviewed: 18 July 2022
Erkan
BulgariaCoffee for breakfast was horrible.
Good value for money
Stayed in July 2022
Reviewed: 8 May 2022
Milen
BulgariaSmall room
Convenient and fair. Nothing wow, but good value for money
Stayed in May 2022
Reviewed: 29 November 2021
Наско
BulgariaThe hotel is at a nice walking distance from the station (both bus and railway). The rooms are adequate with comfortable beds. Breakfast is nothing to write home about but it gets the job done. The spa is quite nice and the pool is pleasant.
Stayed in November 2021
Reviewed: 22 August 2021
Anca
RomaniaWe did not like that they did not offer parking in the underground until we said we would leave. They did not clean the room in any of the 4 days of our stay, they did not even take out the garbage bin. The spa ammenities are rather small, we could not leave as they asked for full payment in advance.
We liked the location in central area of town.
Stayed in August 2021
Reviewed: 2 October 2023
Kremena
United KingdomThey didn’t clean our apartment for 4 days, the toaster in the restaurant for breakfast was broken, the sauna was cold all the time and the steam bath last day was cold too.
The hotel was good at all, new building.
Stayed in October 2023
Reviewed: 29 August 2022
Iva
BulgariaThe breakfast was poor, with no local items, the spa was small and very overcrowded
The room was spacious.
Stayed in August 2022
Reviewed: 29 August 2022
Deyan
BulgariaWhere to begin with.. -when reservation was made I was asked to pay half of the amount in advance via bank account, which was uncomfortable and time consuming. If they want it in advance it could be just taken out from my card. -Hotel is supposed to be 4 stars but lack parking so we had to park on the street behind, which was also not nice. -Most disappointing was the breakfast. Again for 4* hotel the choice was super small and not even tasty. The scrambled eggs looked like vomit (I regret I forgot to take a picture, I’ve never seen such ones before). We didn’t even bother to go for breakfast for the rest of the stay. -Pillow was super high and uncomfortable, the shower was leaking from the connection part between the head and rubber, so not complete pressure. -We couldn’t get a massage as the massage therapist is working with other hotels and it is not present there all the time. 4* Spa hotel without own massage therapist… -Had to check out earlier (7:30am) and the person on reception was security guy, so he couldn’t issue an invoice for my stay - again annoying. it was not communicated beforehand and when checking-in they told me to get the invoice later. -Minibar was almost empty - coke, fanta, water. Not enough for 4* hotels. -In total really not worth value for money (250€/3 nights). The hotel is totally not for 4*, not sure how they managed to get those stars.
Almost nothing, mostly disappointing
Stayed in August 2022
Reviewed: 7 July 2022
Иво
BulgariaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 25 April 2022
Sashkagj
North MacedoniaWe wish the hotel had an outdoor pool.
The staff were very helpful and polite, the hotel is walking distance from the center of the town and is relatively new. The room, the pool and the spa facilities were clean. The food for breakfast was very delicious, especially the tomatoes.
Stayed in April 2022
Reviewed: 14 March 2022
Emil
BulgariaWe had to leave a day early due to an issue with some remarkably loud noises from the room above. After pointing out the issue several times, we ended up talking to the manager, who hadn't done anything about it (since our first complaint 2 days before that), then was extremely impolite and didn't offer us any way to reimburse us. What's more, he charged us the full amount of money for the stay, claiming "there is no way to return any money". The hotel was very noisy in general - vacuuming early in the morning, room landline telephones ringing, all of which could be heard inside the room loud enough to wake you up. The included breakfast in the restaurant didn't have big diversity.
The SPA area was okay.
Stayed in March 2022
Reviewed: 21 February 2022
Teodora
BulgariaWhen we entered the room, it smelled of cigarettes, it had been smoked a while ago. The bathroom was dirty, and not once did the housekeeping come by to clean the room, change the towels, and throw out the trash. * The food was a big disappointment - the breakfast consisted of exactly three dishes, the same was with the dinner. There was no variety, the food was over for the first hour and then there was no fresh food or drink at all. I won’t comment the quality of the food * The hotel doesn’t deserve 4* at all and it’s not acceptable. Definitely we won’t visit the hotel next time and won’t recommend it to anybody.
location
Stayed in February 2022
Reviewed: 25 August 2021
L
BelgiumNoicy front street. Breakfast rather basic, eggs cooked to green. Some of the staff unfriendly. Huge hotel, sauna for one person.
Some of the staff is very nice. Quality of the building. Excellent technical support.
Stayed in August 2021
Reviewed: 16 August 2021
Dyd60
BulgariaI didn't receive recipe for the rest 50% of the payment for the stay.
The massage was made from real professionalist. The pool was clean, but in certain times too overcrowded. The room was clean. The place was quiet. The food was good.
Stayed in August 2021
Reviewed: 14 August 2021
Tsanov
United KingdomDirty floor in the room. Slightly high price .
The breakfast
Stayed in August 2021
Reviewed: 30 July 2021
Adalbert
Romanianothing
the hotel
Stayed in July 2021
Reviewed: 1 April 2024
Kristina
BulgariaThere are no comments available for this review
Stayed in March 2024
Reviewed: 22 November 2023
Reneta
BulgariaThere are no comments available for this review
Stayed in October 2023
Reviewed: 7 May 2023
Mariya
United KingdomThere are no comments available for this review
Stayed in May 2023
Reviewed: 5 March 2023
Kristina
BulgariaThere are no comments available for this review
Stayed in March 2023
Reviewed: 23 February 2023
Petar
BulgariaThere are no comments available for this review
Stayed in January 2023
Reviewed: 1 September 2022
Kalin
BulgariaThere are no comments available for this review
Stayed in August 2022
Reviewed: 17 May 2022
Lozendor
BulgariaThere are no comments available for this review
Stayed in May 2022
Reviewed: 22 April 2022
Angel
BulgariaThere are no comments available for this review
Stayed in April 2022
Showing 1 – 25
Brisbane, Australia
Ronda, Spain
Salamanca, Spain
Obertraun, Austria
Berlin, Germany
Ban Mai Rut, Thailand
Fletcher, USA
Châteauneuf-du-Pape, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content