What is presented as the hotel’s strength is actually its main weakness: the pool of the spa area on the first floor. The humidity permeates the walls, the fills the air of the rooms above and even leaks in the evacuation pipes at the parking level. The breakfast is very limited.

The big rooms, the proximity to the main road while being tucked away in a quiet side street and the parking, the friendliness and helpfulness of the receptionist.

Stayed in September 2024

As usual - good!

Stayed in July 2024

Spa facilities quite modest, breakfast too

Beautiful clean rooms, friendly staff

Stayed in August 2024

There is a need for small touch-ups to furniture, the replacement of old pieces of furniture.

The hotel and swimming pool were clean. In the rooms there are bathrobes. The rooms are large enough The breakfast was varied enough, the hotel is in a quiet area,

Stayed in July 2024

The only thing I can mention is that we could have done with more coffee sachets in the room. - sounds 'picky' I know!

Pool and spa are great. Breakfast really good, plentiful, huge choice and beautifully cooked and presented. Staff are amazing very helpful and friendly. Car parking underneath hotel was really appreciated as this can be difficult in Veliko Tarnovo. Everything was so clean - we will be coming back again in October for our wedding anniversary and will be dining at the sister hotel (Concord} as the food is wonderful and it is a mere 2 minute walk away.

Stayed in July 2024

Nice big rooms. The breakfast was good.

Stayed in July 2024

I had a room on the third floor, very large, with a round bed and a sofa. The room also had a balcony overlooking the city. The conditions were good for a three-star hotel. The breakfast was good, but not spectacular. The pool is small but pretty. There is also a very nice outdoor garden. The staff was very kind. There is also an underground parking for 4 cars.

Stayed in June 2024

Minimum breakfast, shower to be renewed

Clean, nice, cozy, nice inside pool, nice garden

Stayed in June 2024

Breakfast - could be improved

The English speaking staff, the terrace garden and the underground parking

Stayed in June 2024

Nil

Breakfast was suitably varied. A little bit of a climb from the Main Street to reach the hotel.

Stayed in June 2024

The mattress was already worn out and my husband couldn’t sleep because it had a hole/ dent in it. Plus, the sheets were stained and the shower cab was missing its door and instead had a shower curtain/ poor improvisation.

The pool and the garden and the small terrace of the room.

Stayed in May 2024

The mattress was not as comfortable as I would of liked, but that's a personal thing. The air conditioning didn't seem to work very well. Fortunately I had a door to the outside and a balcony, so I was able to regulate the temperature this way.

The Location was good, there was parking onsite, which was appreciated. The room and hotel in general was very clean. Breakfast was really nice, and the staff were all friendly.

Stayed in May 2024

Cheap foam mattress, lines not well cleaned and facilities sub par.

Location was good and parking indoors on premises.

Stayed in May 2024

Dirty shower curtain, bad coffee at breakfast

Nice clean room, very friendly staff, good location

Stayed in May 2024

outside deck with view

Stayed in April 2024

It was very comfortable and clean. The staff was really friendly and helpful.

Stayed in March 2024

Pillows not that comfy. I expected breakfast to be better.

It has a garage

Stayed in April 2024

Overpriced....Maybe once the hotel was very nice and cozy,but now some parts needs to be renewed.

Good position ,inside parking,nice people!

Stayed in April 2024

While delicious, breakfast gives you the feeling to a kind of basic one. I guess that can be improved by adding a bit more local produce like more rather that pre-packed ones. Also a better tasting bread could be an interesting added value, delicious local jams, like rose jam, and maybe more vegetable.

It is a standard urban centre city hotel, very well located. Very close to the main street, but also a in a quiet rezidencial area, and walking distance to the main attractions. The staff is nice and helpful. The room is good size and a quite large bathroom. All amenities were working properly. The breakfast is good. They rotated hot dishes every day and the pastries were very delicious, especially the ones with the cheese. Very good coffee from an espresso machine. Also the underground parking is a nice asset. And if you have time also the small, but nice indoor pool will help you to cool off.

Stayed in March 2024

The bed was so uncomfortable. They should invest in good beds with first class cushions. Towels are not so not so white

The staffs are super fantastic. Special mention to Alex who got us to decide to stay for the 3 nights. We wanted to cut our stay short but she was so nice we kept our reservation.

Stayed in March 2024

Hearing sistem în the room. Too loud and low heat on maximum

Nearticulat to ok

Stayed in March 2024

Some sewage smell in the bathroom.

Very good location. Private underground parking. Nice breakfast.

Stayed in March 2024

I would like some more healthy breakfast options

The swimming pool and the sauna that came as part of the booking

Stayed in March 2024

Satisfactory breakfast, friendly staff, clean rooms. Robes and slippers were available. The pool and sauna were a plus that we appreciated.

Stayed in March 2024