Oost Gistelhof 2, Historic Centre of Brugge, 8000 Bruges, Belgium
#20 of 100 hotels in Bruges
Guests' ChoiceBased on 1047 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.5
Value for money
8.6
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Lisa
United KingdomNothing
The location was fantastic, staff very friendly, lovely buffet breakfast, child friendly.
Stayed in May 2024
Reviewed: 21 June 2024
Gemma
United KingdomI wasn’t keen on how small the toilet area was as it was separate to the bathroom. I would have preferred if it was in the same room as the bathroom had loads of space. Also, the bath tub in our room was stained with varnish so I thought it hadn’t been cleaned at first until I got told the stains couldn’t come out.
Perfect location, situated along the canal. Our bedroom had a view overlooking the canal which made it more special. The decor inside was stunning, definitely gave me Bruges vibes! The bed was very big and comfortable, there was plenty of space in the room and we had a nice large bathroom. The garden area was really quaint and tucked away which was lovely.
Stayed in June 2024
Reviewed: 19 June 2024
Tunç
TurkeyGreat location, lovely and clean room and garden. Even i did not want that they clean our room, they left hygen and towel bascet by themself very kindfull
Stayed in June 2024
Reviewed: 18 June 2024
Joe
United KingdomGreat location, clean and facilities were great. A little pricey however worth it
Stayed in June 2024
Reviewed: 17 June 2024
Matthew
United KingdomLovely features and great location. Very clean and friendly staff.
Stayed in June 2024
Reviewed: 17 June 2024
Carol
AustraliaNothing
Excellent location, lovely hosts, nice room.
Stayed in June 2024
Reviewed: 15 June 2024
Robin
United StatesThere is no insulation in the walls of the rooms!
The location near the historic center, the comfortable, well-equipped room, and seeing the ancient, authentic structure of the building.
Stayed in June 2024
Reviewed: 14 June 2024
King
United StatesI miss it already! The room was beautiful, the breakfast excellent and most of the receptionists were truly lovely!
Stayed in June 2024
Reviewed: 12 June 2024
Chloe
United KingdomAmazing hotel, great location and beautiful traditional rooms. We had a river view, beautiful room. Definitely recommend
Stayed in May 2024
Reviewed: 10 June 2024
Antony
United KingdomHand held shower over the bath was a bit awkward
A building with lots of character, clean, comfortable and well furnished. Friendly staff and a great breakfast choice. Great location in the centre of Bruges
Stayed in May 2024
Reviewed: 10 June 2024
Bart
RomaniaGreat location next to the canals walking distance of the historical center, friendly staff, breakfast was buffet and had everything you need. Nice inner garden to relax after walking through the city. Second time I stayed here when I visited Bruges. Will come back.
Stayed in May 2024
Reviewed: 9 June 2024
Carlo
United KingdomBathrooms should be upgraded to meet the standard of the hotel
Rooms very comfortable, very characteristic property.
Stayed in June 2024
Reviewed: 8 June 2024
Gunhild
United StatesThe location was great. The staff were very friendly and helpful! The room was spacious and comfortable. Very comfortable bed.
Stayed in June 2024
Reviewed: 8 June 2024
Samantha
United KingdomIt was perfect! The staff were great! Breakfast amazing and I loved the small details like the candy on the bed and they even gave me some traditional cookies when I left! Absolutely amazing! I’ll be staying there next time I go to Bruges and I will recommend it widely! Thank you!
Stayed in June 2024
Reviewed: 7 June 2024
Amanda
United KingdomNothing
Excellent customer service. Good size room. Great location
Stayed in June 2024
Reviewed: 7 June 2024
Anne
United KingdomGreat location
Stayed in June 2024
Reviewed: 6 June 2024
Gabriel
NetherlandsCharming medieval building. Cozy and elegant room with comfortable bed and large bathroom. Complete breakfast and good location, in a central area but not in a busy street.
Stayed in April 2024
Reviewed: 6 June 2024
Bruce
United KingdomBed was average and the pillows were pretty bad.
Beautiful building, superb staff, very helpful in getting around Bruges
Stayed in June 2024
Reviewed: 5 June 2024
Berna
TurkeyI happy for everything
Perfect location, nice decoration, clean and helpful stuff
Stayed in June 2024
Reviewed: 4 June 2024
Jacqueline
United KingdomNothing
Everything. Perfect location, just outside the centre but only a short beautiful walk. Very comfortable, delightful friendly staff. Attention to detail. Highly recommend
Stayed in June 2024
Reviewed: 3 June 2024
Pena
United StatesWe could not find a fault with this place.
This place was impeccable. The location is close enough to have easy walking access to the town center but far enough to avoid the big crowds. The room itself was very nice and comfortable. The room had everything we wanted and more. The beds were very comfortable and the bathroom was quite spacious.
Stayed in June 2024
Reviewed: 2 June 2024
Kenn
IrelandNo shower in the rooms.
Location. Breakfast. Very friendly staff.
Stayed in June 2024
Reviewed: 1 June 2024
Laurel
United StatesLoved it all
Beautiful hotel right on the canal within walking distance of everything! The rooms are lovely and the staff helped us with locations and taxis… we had a great time
Stayed in May 2024
Reviewed: 31 May 2024
Stephen
New ZealandThe paper thin walls and inconsiderate neighbours who made noise well past midnight.
Stayed in May 2024
Kalabaka, Greece
Bad Wildbad, Germany
Milano Marittima, Italy
Springfield, USA
Saint Petersburg, Russia
York, UK
Russell, New Zealand
Lisbon, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content