Skid marks in the toilet and some questionable pillow cases. A little tube of tooth paste might be more useful than the included shoe shine (unless they get a lot of clog-wearing Dutch visitors). A kettle and some coffee/tea and a little fridge would have been nice. Netflix on the TV is a nice touch, but would have been even better if the hotel provided accounts.

Great location, reasonable price, easy check-in after hours, dog-friendly

Stayed in January 2022

Beds are small and the mattress is soft. TV reception was very poor, watching tv is impossible in our room.

The location is great, Parking nearby, Market in front of Hotel and many restaurants as well. Nice staff too! We requested a shower (instead of bath) and that's exactly what we got!

Stayed in January 2022

Basic or non communication with the staff. No touristic information about Bruges and things to do.

Great location in the historic center of Bruges.

Stayed in January 2022

See up

Perfect location in the town centre. Close to train station.Quiet hotel.feeling of privacy. The only mistake not function TV but for us not important.

Stayed in December 2021

Bed and pillows were not very comfortble, and one bedside lamp did not work

Position is great, exactly in the center and close to everything. Price/quality ratio was quite good, and the room we took had a very big bathroom with a really nice shower.

Stayed in November 2021

uncomfortable single beds

convenient location to explore the city without being to close

Stayed in November 2021

No working heating. Single beds pushed together uncomfortable. No staff to meet on arrival or when leaving. Toilet was dirty as was the toilet brush. One light working out of four in bathroom. Plug was missing in basin.

Breakfast was ok. Water hot.

Stayed in November 2024

This was the worst hotel we ever stayed. Decided to check out and book another one after the first night. At check out, the staff didn’t even ask the reason and didn’t offer any refund. Floor and walls were visibly dirty, poorly made uncomfortable bed, dirty decor pillows and blanket on the bed with chemical spots on them. No bath mat provided, two different color and size towels which were old and smelling stale. The socket cover was missing from the wall exposing the contacts. After seeing the kitchen upon arrival, we decided not to have breakfast there the following morning.

Only good thing about this hotel is the central location next to a huge public parking.

Stayed in October 2024

The beds were really soft

The rooms were clean and comfortable and the bathrooms were amazing

Stayed in October 2024

Room dirty. Hair in basin, on tiles and on the floor in bathroom. Bed had a lean that if you turned over you’d fall out. The lights only stayed on for 90 seconds before going out and needing a reset which made EVERYTHING problematic, especially showering. Shower screen not fitted/sealed properly to so it’s floods the floor which you have to clean up (along with unknown persons hair) and nobody at desk to check us in or out.

Location was OK. Breakfast pretty good.

Stayed in October 2024

n/a

Nice location, property clean and tidy, room was clean and tidy when we arrived and also everyday when we arrived back to our room.

Stayed in October 2024

Room was a bit small.

Good location. Nice breakfast. Elevator to upper floors. Easy parking next door.

Stayed in September 2024

Hotel was great. I’d use it again.

Its location to parking and bars/restaurant.

Stayed in September 2024

The room cleaning was very poor. My room was only cleaned two days out of five. The bathroom was never cleaned, the towels were never changed. It was very difficult to get in touch with the hotel. My requests through the web of booking were never answered, and there was never a person at the reception.

The location was the best. Very close to downtown, the railway station and the conference center. The breakfast was quite good, and the guy in charge was nice and willing to help.

Stayed in September 2024

It was extremely hot day and air-conditioning in our room was broken. We had to sleep with open window. Large towels were missing. Some equipment of the bathroom was broken (it was possible to take away a tap in a shower and the stopper in the sink was possible to be released only from the bottom of sink), the ceiling in the bathroom was completely rusty.

good location, breakfast, terrace

Stayed in August 2024

The hotel is pretty old and requires a good refurbishment across all the floor. The breakfast was very basic and I hardly managed to find anything to eat. Otherwise, it was a decent stay for the money you pay.

The best feature about this hotel is its location which is just off the main street and very close to all amenities in the city. If you come by car, the city's largest car park (underground) is just 50 meters away from the hotel.

Stayed in August 2024

They never answered my requested.

We could not Access to the hotel

Stayed in August 2024

Hotel room was very dirty. No staff available for any problems. No toilet roll provided. Towels provided were damp. Terrace a good addition but fence very unsteady, nails poking out from decking and decking itself needs updating.

Good location, nice to have a terrace, parking easy to find

Stayed in August 2024

Fantastic staff, who went out of their way to return a diary that I left in my room. Thank you so much.

Stayed in June 2024

It was quite noisy in the evenings. You would hear the people either above or next door walking as the floors kept making a cracking sound. I move a lot when I sleep, and the beds also kept making the cracking sounds, which was annoying if you are trying to go to sleep.

Perfect located close to everything. Loved the view from my room to the Belfry Tower. Overall really clean and loved the location. Was a hot day as well, and the aircon helped a lot!

Stayed in July 2024

Air conditioning was broken and the room was very hot after the sunny day 28 degrees . Lorenzo the duty manager gave a discount but was unable to rectify the problem before we left the hotel.

Stayed in August 2024

air conditioning wasn't very good separate toilet from shower and sink

breakfast was good and location was good

Stayed in August 2024

Great location

Stayed in July 2024

Nothing at all, except the location which was OK

Location was good.. quite near to station and bruges centrum

Stayed in August 2024

Shower had zero pressure. Would have been better washing my hair in the sink

The location was good

Stayed in July 2024