Avenue de la Toison d’Or, 40, Elsene / Ixelles, 1050 Brussels, Belgium
#38 of 194 hotels in Brussels
Guests' ChoiceBased on 267 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.1
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 July 2022
Federico
BelgiumYou could hear the music from the club next door, I didn´t feel the fith star
Good breakfast, great locations
Stayed in July 2022
Reviewed: 8 July 2022
Julien
Italyvalue for money could be better but they are obviously leveraging the fact that it’s the ex-Sofitel and the great location
breakfast, location, some staff were particularly nice, comfortable rooms, terrace was under renovation and should be great by now
Stayed in May 2022
Reviewed: 7 June 2022
Lieu
NetherlandsLocation was not as close to the city centre as expected or described on Booking.com. The bed was extremely/too soft as if there was no mattress but only duvet covers to lie on.
Welcoming and helpful staff. Big and clean room.
Stayed in June 2022
Reviewed: 2 June 2022
Sandeep
Indiaall good
the property is located at a very convenient location. The staff is very much customer friendly and it’s very much worth the cost
Stayed in May 2022
Reviewed: 27 May 2022
Zoe
United Kingdoma few things didn’t work and we were missing a safe.
very modern and comfortable
Stayed in May 2022
Reviewed: 15 May 2022
Nathalie
Francehard to find substantial remarks as the stay was excellent . - the terrasse is still under construction so next time it will be even more appealing with an outdoor terrasse - option for a late bar area in the hotel ?
very design - distinctive signature - very confortable room - great toiletries and hand wash supplies with nice scent like hydroalcoolique gel with rosemary scent - central location - good breakfast - professional and friendly smiling staff
Stayed in May 2022
Reviewed: 12 May 2022
Puja
United KingdomBeds
Stayed in May 2022
Reviewed: 10 May 2022
Sandhya
IsraelThe only drawback was the lack of any shelf to keep a few personal things in the shower.
The location and M Gallery hospitality was very good. Warm and professional attitude. Based very close to all forms of transportation,shopping and eateries. Their gesture to provide a cake for my husband's birthday morning is well appreciated.
Stayed in May 2022
Reviewed: 8 May 2022
Caplan
United KingdomThe outside bar area was being rebuilt. I s should have been informed that I would be looking at a building site. The dinner menu was very poor in its selection and I had to eat two starters on the one evening I decided to eat in the hotel. I would have gone to an outside restaurant had I known
The service and the staff were very friendly. The buffet breakfast was most enjoyable. The bedroom was very comfortable And the hotel decor was to my liking
Stayed in May 2022
Reviewed: 8 May 2022
Puja
United KingdomSuper comfy bed
Stayed in May 2022
Reviewed: 27 April 2022
Katri
Franceeverything!
amazing clean and neat super helpful and happy staff
Stayed in April 2022
Reviewed: 26 April 2022
Leonhard
HungaryBreakfast and location are great. Furthermore the showers were exceptional. My significant other did not want to leave.
Stayed in April 2022
Reviewed: 20 April 2022
Catherine
Irelandbreakfast in room was below par
super location, comfortable, friendly staff and good value for money
Stayed in April 2022
Reviewed: 19 April 2022
Thuan
DenmarkShower water is too hot. we could not adjust the water temperature.
Good breakfast. Excellence location with access to many transportation possibilities (metro, buses and tramps).
Stayed in April 2022
Reviewed: 18 April 2022
Jenny
United KingdomReally good stay! We were offered either the street view or the courtyard view upon arrival. The room is new and spacious - and even has direct USB charging ports (incl. UCB C's)! The staff is friendly and everything is as you'd expect from a 5* hotel.
Stayed in April 2022
Reviewed: 8 April 2022
Jaume
SpainEverything was taken care of. The beed feels like sleeping on a cloud, the breakfast had anything I could ask for, and every time I needed a cab, Mariano (the president of Clefs d'or Belgium!) made sure to have one ready for me.
Stayed in April 2022
Reviewed: 31 March 2022
Jaume
SpainCheck in fast and helpfull with our questions. The bed was like sleeping in a cloud. Breakfast with all one might want to start the day. The concierge made it super easy to get a cab every time we needed one. About the restaurant, what else can we expect from a menu made by one Michellin-star chef Isabelle Arpin! Best choice in Brussels!
Stayed in March 2022
Reviewed: 31 March 2022
Joel
United KingdomFriendly and professional environment. Really good quality food and service. Fantastic location for shopping and walkabouts.
Stayed in March 2022
Reviewed: 30 November 2023
Edward
United KingdomThe corridor outside the room had a drain-like smell. The basin in the bathroom did not drain properly.
The staff were helpful. The room was large and comfortable.
Stayed in November 2023
Reviewed: 14 November 2023
Kathryn
CanadaSewage smelll especially in entrance. Bar closed on Monday night. Restaurant very sterile. Weren’t serving cocktails.
Staff was friendly and especially housekeeping was very acidifying.
Stayed in November 2023
Reviewed: 19 October 2023
Kathryn
United StatesThere was an intense sewer smell that the employees did not acknowledge or offer solution.
Location
Stayed in October 2023
Reviewed: 6 October 2023
Athanasios
LuxembourgNoisy room The bed was not comfortable For a 5 star hotel, the breakfast could have been better
Polite staff Clean room Very good location
Stayed in October 2023
Reviewed: 3 October 2023
Georgios
Greeceservice at hotel restaurant and the breakfast was poor
great reception great room
Stayed in October 2023
Reviewed: 3 October 2023
Razvan
CyprusCleaning was definitely not up to the standards. The toilet seat had liquid on it. The floor had hair. Also the room was small and not very well decorated. I've stayed in many 4* rooms that looked better.
Lobby area is nice. Location is fine, on the central ring within walking distance to the center and on a shopping avenue. Breakfast was decent. Staff is nice.
Stayed in October 2023
Reviewed: 2 October 2023
Pieter
BelgiumThere was a party in the hotel organised by the hotel with very loud music until 1.30h. We called the reception but they told us to be patiented.....?????
Breakfast was ok.
Stayed in October 2023
Chalezeule, France
Fishers, USA
Es Pujols, Spain
Werfenweng, Austria
Fatouville-Grestain, France
La Spezia, Italy
Desenzano del Garda, Italy
Saint Petersburg, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content