Nieuwe Gentweg 78, Historic Centre of Brugge, 8000 Bruges, Belgium
#35 of 100 hotels in Bruges
Guests' ChoiceBased on 243 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.1
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Dirk
NetherlandsNothing to dislike
Just perfect in terms of design, cleanliness and staff
Stayed in June 2024
Reviewed: 22 June 2024
Cheryl
CanadaNoisy guests.
I had a very nice ground floor room overlooking the garden. It was very luxurious, a full bath, bathrobes, kettle with instant coffee and tea. Wonderful English speaking staff. Good location, about a 10 minute walk to the train station and a couple of minutes walk to the pedestrian street. Lots of shopping and cafes nearby.
Stayed in June 2024
Reviewed: 13 June 2024
Nicolas
United KingdomPosition of television. Nearly banged my head
Menu in restaurant
Stayed in June 2024
Reviewed: 7 June 2024
Diana
United KingdomWe have been allocated in the room with walking shower, would prefer the standard room instead
The hotel has part of the rooms located separetely from the main building across the beatiful garden. We have been allocated in such room. Our room had induvidual entrance. The room was very decent sizewise. It has table and chairs in front of the window overlooking the garden, best place to have morning coffee. I loved the bed and bed linnen. The matress was so comfy, it felt like i was sleeping on the marshmellow
Stayed in June 2024
Reviewed: 5 June 2024
Karel
AustriaNo chair in the room to work on a laptop
Good location, quiet street close to city center . Good restaurant. Plenty of parking space
Stayed in June 2024
Reviewed: 3 June 2024
Sanat
IndiaTV position Room size Suitable electric points
Location v gd…. Getting cab was diff on that day… so walked… cobblestones made it a bit diff… Hotel v cosy n comfortable… Rooms a bit small… esp the garden view ones… The tea/ kofe machines were gd… wires a bit small… so had to juggle a bit! The TV position a bit wrong… at head level… so can hit you if not careful… recommend to change it! Breakfast delicious… kind of makes up for everything! But for the cost… rooms shud be a bit spacious!
Stayed in June 2024
Reviewed: 1 June 2024
Mihaela
RomaniaThe cleaning was nor proper , no replacement of the bathroom supplies
Location, in the middle of everything, even so very quiet
Stayed in May 2024
Reviewed: 16 May 2024
Sara
United KingdomThere nothing not to like.
Spotless, stylish hotel. Photos do not do it justice. The garden rooms were beautiful and the garden was delightful …. Thoroughly recommended.
Stayed in May 2024
Reviewed: 13 May 2024
Daniel
United KingdomNoise from neighbouring rooms was a little intrusive but not disastrous.
Location was very good, everything in walking distance and very quiet at night. Charlotte on reception was very helpful. Really nice linen sheets! Lots of hot water.
Stayed in May 2024
Reviewed: 13 April 2024
John
PhilippinesIntermittent internet
Kathlyn was very accommodating. Rooms are very clean and quiet. We like very much the garden just outside the rooms. Neighboorhood is an attraction itself. Location is perfect-very close to attractions and train station, would suggest though to still go by taxi if you have luggages because of the cobblestone streets.
Stayed in April 2024
Reviewed: 8 April 2024
Martin
United KingdomThe bedding was ‘eco friendly’ natural cotton…. However it was very uncomfortably warm to sleep on and under. The car park was pricy but very convenient and secure so actually worth it for convenience and peace of mind. I have mentioned that the Resturant for evening meal was outstanding, however, the breakfast is in need of a rethink. The little sausages, thin bacon, tomatoes and the baked beans are in no way kept warm with the heavy pots being made hot with tea lights. The egg selection was fantastic but bringing the whole thing together rather than far apart maybe an option.
The whole hotel, inside and out has been beautifully designed. Take a period building and tastefully bring it up to a high specification. The two rooms I saw, the showers were perfect for less abled visitors looking for level access to shower facilities. The decor was stylish and practical. The Resturant was very special and must be tried during your stay. The fridge in the room was just right. Not too big but just right to keep the chocolate in perfect condition to travel home. The gardens were just perfect, and we can’t wait to return to see it all in summer should the occasion come.
Stayed in April 2024
Reviewed: 26 March 2024
Susan
United KingdomNothing
Very handy for the centre Reception staff very helpful
Stayed in March 2024
Reviewed: 21 March 2024
Beth
United StatesThe flat rate $37 fee for breakfast I literally had a 1/2 cup of yogurt and 4 pineapple chunks. Most expensive yogurt ever! Lol
Everything. Location, style, staff. They went above & beyond for me regarding my ice pack for my ankle.
Stayed in March 2024
Reviewed: 29 February 2024
Shaun
United KingdomSmall room, felt cramped
Great feel, locality,
Stayed in December 2023
Reviewed: 26 February 2024
Xenia
NetherlandsWonderful place, polite staff and great location
Stayed in January 2024
Reviewed: 22 February 2024
Emma
IrelandNothing
It was in a nice quiet area but only a short walk from the Market
Stayed in February 2024
Reviewed: 19 February 2024
Soyer
TurkeyThe place is quite and cozy. It is really clean. Garden is really cool to have.
Stayed in February 2024
Reviewed: 11 February 2024
Kitana
BelgiumNothing :)
The room was super cozy and clean, the breakfast was good
Stayed in February 2024
Reviewed: 11 February 2024
Sheree
AustraliaBreakfast was cold.
So beautiful. Right in the city centre. Children not allowed. Just stunning. The beds were very comfortable
Stayed in February 2024
Reviewed: 5 February 2024
Geovani
Netherlandsnothing to comment on this topic
The room is super clean and the breakfast is great!
Stayed in February 2024
Reviewed: 1 February 2024
John
United States"Garden room" was definitely on the small side, cramped even for one person. The price for breakfast, 25€, was about double what I consider a "reasonable charge" for breakfast, so I declined. Would have preferred if the room had been made up at a consistent time every day.
Centrally located, but quiet, and a little removed from the busiest thoroughfares. Tastefully decorated. Partial city views from the upper-story "garden" rooms. Easy walking distance for most sights in Bruges.
Stayed in January 2024
Reviewed: 8 January 2024
Helga
Belgiumbreakfast : English breakfast without eggs bad coffee not so much privacy in the restaurant staff could be friendlier bar closed between Chistmas and New Year, just when you are looking for warmth, cosiness, a nice atmosphere
the stylishness of the lounge and rooms, the eye for detail; the originality of the Junior Suite
Stayed in December 2023
Reviewed: 6 January 2024
Matthew
United KingdomNothing
The views, location and atmosphere
Stayed in November 2023
Reviewed: 4 January 2024
Lucielle
FranceThe bed could have been queen-sized instead of two single beds joined together. Additionally, the mirror in the bathroom was positioned slightly high; as someone of 162cm height, I could only see a reflection of myself from the chest up.
It is a beautiful establishment and the room which we got was spacious, overlooking the garden. Conveniently located -walking distance from the shops and local grocery.
Stayed in December 2023
Judenburg, Austria
Breuil-Cervinia, Italy
Borrby, Sweden
Richmond, Canada
Antartiko, Greece
Alpbach, Austria
Kissimmee, USA
Zadar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content