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Reviews of Mercure Antwerp City Centre 4 stars

Quinten Matsijslei 25, Antwerp District, 2018 Antwerp, Belgium

#42 of 75 hotels in Antwerp

Guests' Choice

Review score

Based on 541 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 27 September 2024

    8.0
    Nice! Would definitely go again
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Nothing really. I was sorry to see that previous occupiers of my room had been so careless in spilling drinks.

    Good hotel close to the main train station but easy to walk into the city. The staff were really nice and helpful. The hotel has a pleasant interior and is comfortable. I asked if I could be put if possible in a quiet room and much appreciated the fact that I had, with a friendly message from the manager about this. The room was big clean, and attractive, and the bed was very comfortable. Shower lovely. The breakfast was good enough. Coffee great!

    Stayed in September 2024

  • Reviewed: 23 September 2024

    7.0
    My stay was fantastic.
    • Leisure trip
    • Family with young children
    • Superior King Room with Sofa
    • Stayed 5 nights
    • Submitted via mobile

    The table space inside the room was to small for someone to seat and drink coffee as you can't stretch your leg's. Please, the hotel should create convenient space between the table and the bed.

    I like the cleanliness of the toilet

    Stayed in August 2024

  • Reviewed: 23 September 2024

    8.0
    Good enough but expensive.
    • Leisure trip
    • Couple
    • Classic Twin Room with City Side View
    • Stayed 1 night
    • Submitted via mobile

    Too expensive with breakfast. Noisy at night.

    Walking to the rail/bus station, city centre and other sight worthy attractions.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room with City Side View
    • Stayed 1 night
    • Submitted via mobile

    The view over the park The bed

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Excellent Experience with Parking Challenges
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa - Park View
    • Stayed 1 night

    Our experience had some challenges. The parking (paid !!!) was not located adjacent to the hotel, and finding it was tricky due to the narrow streets and one-ways surrounding the area. I had to circle the block twice before I finally located the parking. Additionally, accessing the parking lot with the code was a bit confusing, and I struggled to get through on my first attempt. Overall, these issues made our arrival less convenient than expected.

    We had a fantastic stay! The hotel's location was ideal, and the staff were incredibly friendly and accommodating. The room size was spacious and came with all the necessary amenities. We appreciated the on-site items for sale, like dental kits, shaving kits, and water bottles, which were very convenient. The hotel also offered free cold drinking water, promoting sustainability by reducing plastic waste—such a thoughtful touch! Overall, it was the perfect hotel experience, complete with 24-hour reception. Highly recommended!

    Stayed in September 2024

  • Reviewed: 6 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room with City Side View
    • Stayed 1 night

    Nothing:)

    All was great, the location is nice, breakfast is tasty and you can choose from different options

    Stayed in June 2024

  • Reviewed: 2 September 2024

    8.0
    I would stay again if they improve their toilette paper
    • Leisure trip
    • Family with young children
    • Classic King Room with Sofa Bed and City Side View
    • Stayed 1 night
    • Submitted via mobile

    Toilette paper was horrible! For a 4 star hotel you expect a good quality toilette paper or at least a standard quality…

    Big room and good bathroom, and a very good breakfast buffet, And they prepared upfront a big and nice bed for my kid on the sofa m, my kid was happy to have his own bed :)

    Stayed in September 2024

  • Reviewed: 27 August 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Classic King Room with Sofa Bed and City Side View
    • Stayed 2 nights

    The elevator sometime cannot use.

    Good breakfast and the room is clean.

    Stayed in July 2024

  • Reviewed: 26 August 2024

    9.0
    Confortable
    • Leisure trip
    • Family with young children
    • Classic King Room with Sofa Bed and City Side View
    • Stayed 1 night
    • Submitted via mobile

    There wasn't anything wrong

    Location

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    Lovely stay - great for family rooms.
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa - Park View
    • Stayed 2 nights
    • Submitted via mobile

    Some minor maintenance issues in room such as broken card holder, lock on bathroom door. Perhaps as it is the end of the summer season.

    A good option for family rooms. Within walking distance to both old and new part of town. Lovely breakfast buffet.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    9.0
    Wonderful stay
    • Leisure trip
    • Couple
    • Classic King Room with City Side View
    • Stayed 1 night
    • Submitted via mobile

    No sockets near bed.

    The room was big and the bed was comfortable. Shower was great as you could choose shower head or rain shower.

    Stayed in August 2024

  • Reviewed: 11 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic King Room with City Side View
    • Stayed 1 night

    toilets downstairs were not available

    Very nice breakfast

    Stayed in August 2024

  • Reviewed: 8 August 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Classic King Room with City Side View
    • Stayed 2 nights

    it was overall a comfortable and clean space. Clean and spacious

    Stayed in July 2024

  • Reviewed: 5 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic King Room with Sofa Bed and City Side View
    • Stayed 3 nights
    • Submitted via mobile

    Nice hotel, close to the very pretty Stadspark. Our child loved it and so did we.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic King Room with City Side View
    • Stayed 2 nights
    • Submitted via mobile

    Room a bit warm (exceptionally warm day outside). Bit of chaos around check-in with lifts not working. Not clear where to go.

    Location. Room comfy. Facilities.

    Stayed in July 2024

  • Reviewed: 28 July 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Location was good, the hotel itself was very nice

    Stayed in June 2024

  • Reviewed: 27 July 2024

    7.0
    Could be better
    • Leisure trip
    • Family with young children
    • Classic King Room with Sofa Bed and City Side View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are really average considering that it is supposed to be a 4-star hotel. The carpet was really dirty.

    Staff is very welcoming and helpful.

    Stayed in July 2024

  • Reviewed: 27 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic King Room with City Side View
    • Stayed 1 night
    • Submitted via mobile

    Nil

    About 1 km from the railway station and a 10 minute walk to central Antwerp. A pleasant tourist style hotel that does the basics very well. I was surprised at how large the room was and we were very comfortable. Beds and pillows were great. We had some trouble getting the aircon working correctly but front desk were very helpful and sorted it out instantly. Can recommend this hotel for anybody looking for a pleasant stay and great value for money

    Stayed in July 2024

  • Reviewed: 20 July 2024

    9.0
    Just like the pictures, only better as the staff were lovely.
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa - Park View
    • Stayed 3 nights
    • Submitted via mobile

    Staff were very friendly and chatty. Loved their energy and warm nature, both at reception and restaurant. The chef was great. It was nice having a chat with him. He makes great meals, and I loved the chicken wings 😃 which surprised us for Belgium! When we met him though, it all made sense. Would definitely stay here again.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Their restaurant food and staff left a lot to be desired.

    The room and reception staff were great.

    Stayed in July 2024

  • Reviewed: 28 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic King Room with City Side View
    • Stayed 1 night
    • Submitted via mobile

    Veronica was very thoughtful and helped us a lot. We were a large group and she managed to be kind and answer all of our questions

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    We enjoyed our stay at this hotel and would visit/book again again.
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa - Park View
    • Stayed 1 night
    • Submitted via mobile

    My little son was bitten/stung a lot and multiple times by bed bugs and/or mosquitoes because he slept on the sofa bed. The parking was really expensive and not directly at the hotel and 2 blocks down the street.

    The staff specially at the brakfast was really kind. The design and interior are awesome. Beautiful, clean and big room and nice location in the city. The breakfast was rich and delicious.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room with Sofa
    • Stayed 1 night

    the shower was a bit old and we could see mold / rust on the ceiling. we had no chance, we ended up close to a room that was occupied by very noisy people that decided to talk and laugh like cows until 3am. the reception was not picking up to our complain calls. So i would say that the rooms were not well isolated at all in between them.

    the hotel is nice and well situated, the breakfast was very good, i was very happy to have such choice, the rooms are spacious and well organised

    Stayed in April 2024

  • Reviewed: 28 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    The location seems central but you need to walk 7 to 10 minutes to a tram stop to get to any of the sights or museums. This is the main reason we would not return to this hotel.

    The room is what you expect from a chain hotel, nothing super fancy but functional. We had a room overlooking the park which was nice.

    Stayed in March 2024

Showing 1 – 25

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