The room was dark. The bathroom out of date. The hair dryer was not working properly.

Excellent location, we could check-in earlier free of charge. Good size of the room.

Stayed in November 2024

Excellent location

Stayed in November 2024

The light was a bit dark in the bathroom and overall in the room as well.

It was my first time coming to Brussels and surprisingly I found out that this hotel's location was very convenient and walkable to shopping centre, station, cafe and restaurants etc.

Stayed in November 2024

All good

Stayed in November 2024

Was looking for information on an attraction at the desk and didn't get the information I needed. Also no information / map in the lobby about tours etc

Lovely hotel with friendly staff in a very central àrea

Stayed in November 2024

Breakfast needs upgrade and more variety.

Staff & location are great. Rooms clean.

Stayed in November 2024

The hotel staff is a bit arrogant.

Loved the room and the location of the hotel.

Stayed in October 2024

receiption did not answer our call from the room?

Location, surrounding, staff

Stayed in October 2024

The key card didn't work on arrival.

Room was really quiet at night. Overall a good hotel.

Stayed in October 2024

Good room, good hotel, friendly staff

Stayed in August 2024

On the first use of the Bath - Water came out slightly brown. After this it was clear for the rest of the stay and no issues. Beautiful big bath and bath robes were a nice touch.

Bed was comfy, Upgraded room and Location fantastic. Nice touches throughout the room.

Stayed in October 2024

We expected more from the breakfast. It wasn't bad, but not wow either.

Location was the best! Near central station. It was in the center. Room was clean, loud, comfortable. Biggest bathroom ever 😁 I don't know why...but 2 TV. Wi-fi very good.

Stayed in October 2024

extremely small room and bed (single room)

great location, good breakfast

Stayed in October 2024

Bit tatty in places. Weird 5 lifts to different places. Lots of long dark corridors

Good location bit noisy. Clean. Good burger restaurant.

Stayed in October 2024

Aspect wise, the hotel would be more suitable to be ranked as a 3 stars hotel. As you enter the hotel the smell is not so pleasant, it feels heavy. It may be due to the numerous dried flower arrangements. The hotel overall has an outdated vibe. The walls in our room were scratched, fact not suitable for a 4 stars hotel. Also. there was no fridge. The toilet door is a glass one, not comforting enough. The toilet flush made some weird noises, fact that was quite disturbing and noisy at night times. Our room was a spacious, so called twin room. A twin room needs to provide a certain space and comfort between the beds, otherwise it could turn easily into a double room. We had two single beds pushed together. Taking into consideration this fact, please add the required space between the beds and rethink the position of the night stands. Twin rooms need to differ from double rooms!

The hotel is lovely located at 10 minutes walk from the city center, Grand Place. It is located between 2 metro stations and 10 min walk to North Train Station. The lobby is large and quite welcoming. The room (a twin one) was spacious enough, with lots of storage space and possibility to prepare coffee and tea, as complimentaries from the hotel. The room has a TV that can be connected to Netflix. The Reception personnel was super warm, kind and attentive to any of our queries. When asked, they even provided us with a city map, for free. Chapeau, we were allowed to check in earlier and check out the latest, at 12.00.

Stayed in October 2024

Despite the fact it was close to everything the neighborhood at night felt a bit insecure. Nothing happened and there were plenty of people walking at night, but there were a lot of “adult shops” nearby that give it that vibe.

Clean hotel and new facilities. Very convenient location and friendly staff.

Stayed in October 2024

They don’t make omelets by order at breakfast

Quiet, comfortable, clean, super nice shower and bathtub, breakfast staff are nice and friendly, the fastest check-in process i ever experienced

Stayed in October 2024

Personally the bed wasn't comfortable as too soft although may be suitable for others.

Great location for sight seeing. Breakfast was great with lots of choice to cater for all. Near to restaurants, bars and shops. Green Mango in the hotel had great gourmet burgers.

Stayed in October 2024

Good location with shopping malls close by

Stayed in October 2024

Water. It was flowing like mud at the beginning. Apparently there is some leakage somewhere or it is all filled with rust. The shower head in the bathtub was blocked with mud/dirt.

Location excellent. The building is old but neat.

Stayed in October 2024

No fridge

Near to everything and Metro

Stayed in October 2024

I asked from reception to book for taxi at 8.30am. The taxi never showed up. Reception called 3 times for the taxi to arrive. The taxi arrived at 8.42am. The driver told me that he was informed to pick me up a few minutes before.

Stayed in October 2024

Elevator 5 was smelly. Had a patio which was moldy/mossy They tried to charge us twice for this room

The room's were spacious and had storage for all our belongings

Stayed in July 2024

While checking-in the experience could’ve been better… the receptionist did not provide us any indication of the city nor explained about breakfast nor the wifi..

We really liked the room, it was big and the bed comfy. There were very friendly personnel, especially the breakfast staff and some receptionists.

Stayed in October 2024