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Reviews of Grand Hotel Normandy by CW Hotel Collection 4 stars

Hoefijzerlaan 37, Historic Centre of Brugge, 8000 Bruges, Belgium

#28 of 100 hotels in Bruges

Guests' Choice

Review score

Based on 2090 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location, nice and clean, very friendly staff and perfect breakfast.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    The perfect hotel and staff!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    They don't have even a mini resto. BUT still don't hesitate to book because they will help you make the food delivery even provide utensils for you!

    The staff were lovely and very helpful! They made our stay in Brugge lovelier and easier. Always had a warm smile for us. Thank you very much! Our room was beyond beautiful! With a beautiful open air seating area! The bus stop is a minute walk. The swimming pool is warm, it helps to relax the body after a day of walking! The breakfast was also fine, the one in charge was polite and decent. Beautiful and relax breakfast... Thank you!

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    4 Days Brugge Stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Nice warm swimming pool. Excellent breakfast. Comfortable bedroom. Good location for Brugge, 10 minute walk to main square. Near railway station. Pleasant staff.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    Great location for city centre.
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff very friendly and helpful and great location for the city centre. Nice rooms and good breakfast.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Nice hotel reasonably close to city , quiet rooms and great beds
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower was very badly designed every time you moved the temperature changed due to tap arrangement , swimming pool lacked ventilation and seemed grubby, needs some attention in general and TLC , no cross trainer in very compact gym. Tap Beer not cold in bar would advise bottle only .

    Comfortable bed , breakfast good , parking great , room was available for early check in

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Our air conditioning stopped working in our room on our second night ,it was very,very uncomfortable to sleep, still hadn't been sorted by our third night had 2 of the worst nights sleeps ever,although the bed was very,very comfortable .

    Hotel was lovely, the location was very good very close to the centre. Plenty to eat for breakfast and a small gym and pool.Bed very comfortable

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool and location

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Nice cozy hotel
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy if room at the from to the street

    Rather big room, nicely decorated Friendly and nice staff Room in the back building, so calm Location at the edge of the old town, easy access

    Stayed in May 2024

  • Reviewed: 7 June 2024

    8.0
    Ideal for a short break.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Additional cost of parking very high. No dining facilities other than breakfast.

    Exceptionally friendly and helpful staff. Excellent breakfast.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    Very enjoyable stay for a short visit to the city with a baby.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights

    Milk option for tea and coffee in room as only had cream. Water bottles to be complimentary.

    Comfortable room, accommodating and friendly staff, good selection in breakfast, very convenient location

    Stayed in May 2024

  • Reviewed: 5 June 2024

    10
    Relaxed, super comfortable and calm, and so convenient to get into the old town and to the train
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The tv stations were a bit too few but we were out most evenings so not really an issue for us

    The friendly staff who were always willing to help! Have great advice about what to do in the neighbourhood always with a smile and kind and prompt response Such a comfortable and quiet room with lovely bright lighting and sunshine coming in the room in the afternoon.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    We all really loved it
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Very comfortable and friendly

    Stayed in May 2024

  • Reviewed: 2 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was great

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Excellent.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean n cozy.

    The hotel ‘s location is good, and only 10 mnt walk, we can find a very nice chinese n thai resto. The receptionist is very helpfull in giving information about nice restaurant and places to visit. Everything written and very efficient for me , just follow the information given. I will reccomend this hotel to families n friends.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    One member of staff busy at reception and not able to serve behind the bar. Maybe 2 members needed.

    Swimming pool was a big hit with our children and us. The location was excellent and the staff were really friendly. Room was a great size and had everything we needed. Would definitely stay again.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Would recommend this hotel
    • Leisure trip
    • Couple
    • Charming Double Room
    • Stayed 2 nights

    Lovely room, helpful staff and nice pool

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool and bar area - great to come back to after a day exploring.

    Stayed in April 2024

  • Reviewed: 28 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool area was too hot to sit in for a long length of time

    The staff go above and beyond for any request you have. The hotel is clean and the furnishings are nice. The rooms are clean and have everything you could need. Great location to the city centre

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 3 nights
    • Submitted via mobile

    One member of staff fixed our safe, which was kind of him. Then pushed a tip box infront of my nose when I checked out

    The location, facilities, comfort, breakfast. Very happy long weekend.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    You need to provide a working TV otherwise things were very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The TV did NOT work both days of the stay and I was not given any discount for the inconvenience.

    Comfy bed, used the bathrobe to go to the pool. Walking distance to everything

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was in the rafters, with a narrow staircase & no lift.

    Only had a short stay so didn't use all the facilities it had to offer. The staff were lovely and very helpful. We had a very large room with a very large bed.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Our shower didn't drain away fast enough and I was worried about flooding the bathroom!

    Comfortable room, good breakfast. Friends staff. Good part of town.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean and polite helpful staff

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Would recommend this hotel to anyone, wil definitely stay there next visit to Brugge
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Lack of wardrobe space especially drawer and shelves ( I like to unpack cases and have all clothes neatly arranged)

    Excellent Reception staff, all staff were friendly and professional also helpful with advice re restaurants and booking

    Stayed in April 2024

Showing 1 – 25

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