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  5. Reviews of The Helmet Hotel

Reviews of The Helmet Hotel 2 stars

Paleizenstraat 90, Schaarbeek / Schaerbeek, 1030 Brussels, Belgium

#195 of 197 hotels in Brussels

Guests' Choice

Review score

Based on 583 hotel reviews

4.2

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.0

  • Location

    5.7

  • Facilities

    4.7

  • Staff

    6.3

  • Value for money

    5.0

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 22 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    the place is duty and there is no Air condition, the bed is so old. they refused to change the bedsheet

    nothing

    Stayed in August 2024

  • Reviewed: 11 July 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Toilet was rusty, towels and beds were dirty.

    Convenient location

    Stayed in July 2024

  • Reviewed: 10 July 2024

    3.0
    A night
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shower head was broken and the floor was dirty

    The beds were nice and comfortable and the check in and out was efficient

    Stayed in June 2024

  • Reviewed: 8 July 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They need to clean the windows in and out and chage

    The hotel is not clear and no really security and the lift is also not good

    Stayed in July 2024

  • Reviewed: 25 June 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The windows in the top floor room cannot be opened and also there is no AC.

    The location is good

    Stayed in June 2024

  • Reviewed: 4 June 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room was dirty; the floor stuck to the foot and had socks from previous guests; the bathroom, the sink, and the glass in the shower were dirty. The hotel is close to the north station and is an area that I do not recommend. I felt unsafe.

    the receptionist was kind

    Stayed in June 2024

  • Reviewed: 28 May 2024

    5.0
    Would’ve been a 8/10 if the police sirens didn’t wake us up everyday
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    At 1st glance the room really looked nice but then we started noticing little things like mold on the walls, stained bedsheets, malfunctioning shower head with no hot water the 1st day and to top all that off our neighbour kept blasting music until 4am. But i guess that what u get for booking a room in that neighbourhood.

    It was close to the train station

    Stayed in May 2024

  • Reviewed: 21 April 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    There was broken furniture in the room, and it felt crowded. Some of the items that were there are not needed. Some of the furniture does not fit well in the room. I also did not like the location of the hotel

    The bed was comfortable and the room warmed up quickly. The wifi worked without a glitch

    Stayed in April 2024

  • Reviewed: 20 April 2024

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Problems with hot water, electric heater, lack of frigde

    Staff service

    Stayed in April 2024

  • Reviewed: 22 March 2024

    3.0
    For Brussels prices, you are definitely getting the quality that matches how much you pay - low.
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights

    The location of the hotel is not ideal. There are very few options for food, coffee, etc., anywhere nearby, and I didn't feel entirely comfortable walking around this area in the evenings, especially alone as a woman. It was also recommended we don't leave our things with the front desk before or after check in/out as the hotel does not have a secure or safe place to store belongings. The hotel smelled like smoke and weed consistently. The towels we received in the rooms when we checked in were still damp and were sitting on the bed where they got the bed damp. The shower has no door or barrier to stop water from pooling up all over the floor. There are no hangers, despite having a closet with a bar in it for hangers. Our keys were consistently getting deactivated and needed to be reactivated by going to the front desk. In general, there is a run-down and dirty feel to the rooms, hallways, stairs, and elevators.

    The staff were nice and helpful. They did try to let us check in early, so that was kind. They did include free water bottles and toiletries in the room. The beds were fairly comfortable. I liked the little bedside tables. The staff were really chill about us sitting in the lobby and just working on things or chatting with each other while waiting for our rooms to be ready.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    5.0
    I didn’t appreciate
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not clean , the staff not kind

    Only the lady at the reception was friendly

    Stayed in March 2024

  • Reviewed: 18 March 2024

    3.0
    We was expecting a lot to this price and we get what we paid for
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was with a strong smell of smoke Hole in the door to the bathroom Furniture was really old

    The service was good

    Stayed in March 2024

  • Reviewed: 14 March 2024

    4.0
    Good choice if you didn't have another for this price
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Windows didn't close enough so there was enough noise. The heating device was broken. For 4 days they didn't change towels and sheets. I found used rowel in the bathroom.

    The location was half an hour on foots from the center and close to canal

    Stayed in March 2024

  • Reviewed: 5 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was broken. The hallway was stinky and the floor was full of trash. The toilet was discusting.

    The beds where clean and the room was big. The tv had a netflix.

    Stayed in March 2024

  • Reviewed: 3 February 2024

    3.0
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 19 January 2024

    4.0
    Cheap for a reason.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very unclean. Holes and stains in the bedsheets, stains all over the walls, the shower was gross, just overall very grubby. There was no heating system; it didn’t work. There was a small heater above the bathroom door that did not emit much heat, I had to keep it on for 4 solid hours before it became warm enough, and I was quite literally shivering for most of my stay as it was -4 outside. In this kind of weather it’s ridiculous to not have a working heating system in a hotel! I had to wear 4 layers of clothes to be able to sleep. It was honestly horrible.

    The staff were nice and helpful and the location was decent.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Shower flooded my bedroom

    Stayed in December 2023

  • Reviewed: 12 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No towels.. the bed was full of hairs....no telephone in the room...the guy at the front desk was weird ( he seemed high)

    Stayed in November 2023

  • Reviewed: 11 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower was dirty, and it looked like nobody cleaned Shower chemical, just water.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    3.0
    Do not visit this hotel
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location..no TV in the room, no lift, bed bugs , no double glazed window so so much of disturbance due to traffic.

    Nothing..

    Stayed in October 2023

  • Reviewed: 25 October 2023

    3.0
    Filthy room and loud surrounding made the stay unpleasant.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room has been filthy: - stains on sheets - ripped sheets - filthy floor Bathroom has been with Lime residues all over the showering glass. In addition, the rooms are very light-hearted, thus every door opened and closed in rooms underneath, above and nearby could be heard. Many people that have moved loudly in the middle of the night, therefore no chance to get a good rest. Rather for party people who do not need sleep. No TV channels available and a broken lamp.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    5.0
    it was just ok, nothing great too write about
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    The beds were very uncomfortable.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    4.0
    Near the station but really dirty
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Is was really dirty and old, seem like they never clean that room since the last person that was using it. And when I said dirty is really dirty, its a shame because is not that bad but is like they dont care anymore. The shower had hair and the sink was dirty, I ddnt took photos because I belive they can change with a good critic.

    Where is located is ok, not far from the station.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    5.0
    It was ok for the money
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We didnt had towels. The windows were dirty and opening them was a hard exercise

    The staff only

    Stayed in September 2023

Showing 1 – 25

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