Hoogpoort 63, Binnenstad, 9000 Ghent, Belgium
#42 of 60 hotels in Ghent
Guests' ChoiceBased on 1175 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.6
Facilities
8.0
Staff
8.6
Value for money
7.4
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Kevin
United KingdomNothing to complain about.
The hotel was undergoing major renovation when we were there so they could not give us a room with double bed as requested. They put two beds together which was ok. The room had a bay window which viewed some historic buildings. Blackout curtains - excellent. TV with various international channels including BBC1, 2 and news. Even though workmen were carrying out the renovations, the corridors were very clean and quiet. Very quiet and very clean throughout. Car park under the hotel with discount rate for hotel customers. The shower was fantastic with various settings. We chose not to have breakfast at the hotel.
Stayed in September 2024
Reviewed: 19 September 2024
Ruchun
SingaporeNo
Excellent location, minutes walk from the center. Opposite the city hall. Nice breakfast spread, big room and renovated bathroom and decorations
Stayed in August 2024
Reviewed: 19 September 2024
Laura
ItalyThe room was very spacious but poorly furnished. We would suggest to add a sofa and a few chairs.
Perfect location in the city center of Gent, very close to all attractions. The hotel is very nice and have been renovated recently. Friendly staff at the reception.
Stayed in September 2024
Reviewed: 15 September 2024
Cy
United KingdomThere was some refurbishment work going on which meant that a restaurant and I assume the bar was shut. There was what seemed like a temporary bar in the breakfast room but didn’t really seem to be practical. Not a big issue at all as there is no shortage of bars close by.
Great location, big and comfortable rooms with excellent bathrooms and very friendly and helpful staff.
Stayed in September 2024
Reviewed: 14 September 2024
Antony
United KingdomThe hotel is nearing the end of a refurbishment and some of the corridors were board off. The sound of drilling and construction started at around 9am, just as we were leaving, so it didn't cause a problem. Unfortunately, and possible as a result of the building work the air conditioning wasn't working in my room which made the room very hot. Despite the building work, the staff coped well.
This is lovely hotel in the centre of the city. Very helpful staff and the refurbished rooms are great with super modern bathrooms. The breakfast was also very good.
Stayed in September 2024
Reviewed: 10 September 2024
Peter
United StatesHotel was under renovation and my room hadn’t been updated. A few mechanical things should be fixed in the renovation like dripping faucets and inoperative reading lights. No nightstands. No USB outlets. Shower and tub only had very hot to scalding water.
Location right in the center of the historic town. Very large room.
Stayed in September 2024
Reviewed: 10 September 2024
Gordon
IrelandVery comfortable and high quality finishing in rooms
Great location & friendly staff
Stayed in August 2024
Reviewed: 9 September 2024
Jaap
NetherlandsNothing
Very nice staff
Stayed in September 2024
Reviewed: 6 September 2024
David
United KingdomSigns to the underground parking.
The breakfast was excellent plenty of choice.
Stayed in September 2024
Reviewed: 6 September 2024
Heidi
United KingdomThe duvets were too hot but they were happy to replace them with a blanket this hotel was
The location was fantastic, right in the centre of many of the attractions. The staff were friendly and always willing to assist. The breakfast was fabulous. They catered for everyone. Would go back again!
Stayed in September 2024
Reviewed: 2 September 2024
Wendy
AustraliaA little tired in the hall/room though entrance and lobby are good.
The location is excellent. Breakfast is good too. We would stay again.
Stayed in September 2024
Reviewed: 1 September 2024
Irina
FranceNo bathtub in the bathroom.
The room was super confortable with a very big bed, and the shower was divine.
Stayed in August 2024
Reviewed: 31 August 2024
Michael
CanadaStaff were exceptionally helpful as we had AC problems. They promptly gave us another room and were pretty much our tour guides helping find most everything
Stayed in August 2024
Reviewed: 31 August 2024
Trina
United StatesPrice
Nice and location
Stayed in August 2024
Reviewed: 12 August 2024
Nana
Georgia.
.
Stayed in July 2024
Reviewed: 11 August 2024
Markus
GermanyQuit old room that was a bit run down and probably was last renovated 30 years ago.
Very friendly reception staff that provided good restaurant recommendations. Nice and comfy lobby area. Late check-out was given.
Stayed in August 2024
Reviewed: 10 August 2024
Tristan
United KingdomDecorations/interior is bit dated
Prime location in the centre of Ghent
Stayed in July 2024
Reviewed: 30 July 2024
Karen
United KingdomCar park 10 minute walk
Spacious and comfortable rooms. Great bathroom with wonderful shower.
Stayed in July 2024
Reviewed: 29 July 2024
Elena
CyprusThe TV does not work/not connected to anything and there was an issue with our door lock and we ended up having to ask reception to open our door every time we wanted to go inside but they offered us a drink on the house for the inconvenience
Great location, spacious rooms
Stayed in July 2024
Reviewed: 25 July 2024
Robbie
United KingdomBuilding work going on during stay with lot of noise. Room was cleaned daily but towels wasn’t changed. The shower in the room was poor, expected better
The location was very good in the centre of the city. The breakfast was nice and a lot of options to choose from. Staff were very friendly and helpful
Stayed in July 2024
Reviewed: 21 July 2024
Ian
United KingdomSome of the property is under renovation.
Very convenient and the undated facilities and bedroom were very good
Stayed in July 2024
Reviewed: 17 July 2024
Jan
SwedenMinor details: one could watch TV from the bed but from the sofa which seemed a bit odd. As the sofa bed was not in use, the room looked a bit empty. One could have rearranged the furniture to make it look more cosy.
Great location in the centre of town. Very comfortable beds. The room (family room) was huge. We were only 2 persons so did not use the sofa bed but if it had been pulled out, there would still have been ample space to move around.
Stayed in June 2024
Reviewed: 15 July 2024
Areti
GermanyThe staff at the breakfast were nor helpful either concerned about cleanness. Nice hotel but expensive.
Perfect location, comfortable big rooms, the man receptionist at the checkin at night was very polite and helpful. Renovated bathroom with very good shower!
Stayed in July 2024
Reviewed: 14 July 2024
David
United KingdomNothing
Great hotel, really helpful and friendly staff . Amazing location
Stayed in July 2024
Southport, UK
Pattaya South, Thailand
Brugnato, Italy
Pinedale, USA
Zakopane, Poland
San Romolo, Italy
Gela, Italy
Deddington, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content