n/a

Very close to the train station and to the tram lines to the city center. Common areas newly refurbished. Room was clean and tidy. My room was on the main street but still quiet. I only spent one night but would have not mind to stay a little longer. Some renovation works are still on-going, but I was aware and I had no issues with that. Staff was nice. Coffee and kettle available in the room.

Stayed in November 2024

The shower was cold and very low pressured. There was also mould on the shower tiles.

We liked the location; the staff were friendly and helpful.

Stayed in November 2024

The main disadvantage was the renovation happening in the hotel. At 9 am loud work started and it was difficult to stay in the hotel. In addition, Some sockets in the room were not working, probably because of the renovation. It would be nice if we were informed about all that in advance.

The hotel is not far from the train station and within walking distance of the city centre. The room was clean and comfortable, the breakfast was all right, but could have included more hot food, the staff was helpful and friendly.

Stayed in October 2024

Not their fault but when I went, they were still finishing work in the corridors, stairs and elevator.

The location very clise to the station was exactly what I needed. The room was very clean.

Stayed in October 2024

all perfect, recently renovated room, i had clean towels every day!! perfect

Stayed in October 2024

Not much... except the front drive area sometime can be very busy as the space is a little tight, but the valet guys were always on hand to drive my car to the main parking at basement.

The hotel was very clean and the staff were very friendly, right from the check-in to the gym , breakfast and all, they were awesome and always happy to help. The guy at the swimming pool/gym (I forgot his name, Ahmed, maybe) was amazing. Ready to help anytime and go above and beyond to make our stay exciting. The bathroom was superb, my wife, who's very particular, loved it.

Stayed in August 2024

Some parts are under reconstruction but this was not disturbing me at all.

Recently refurbished room with a good view over the city. Good breakfast. Polite staff.

Stayed in October 2024

Lift is very slow

The room, ambience, cleanliness and the staff all were excellent 😀

Stayed in October 2024

A bit aseptic and student's dormitory style rooms when it comes to furniture, carpets etc. The lift is claustrophobic.

The rooms in the hotel are simple but have all you need for a short stay. I had a spatious room with really comfortable bed. Complementary tea in the room. The staff is very nice (the lady at breakfast in particular!). Breakfast is OK. The location of the hotel is perfect, five minutes walk or less to tha railway station and 20 minutes walk to the centre of the city.

Stayed in October 2024

The parking is small and difficult to get in, but the staff were extremely helpful getting out of the garage,

The staff are very friendly and super helpful. The hotel is located near the city center.

Stayed in September 2024

Everything was just perfect just price could be a bit better...

Everything was top! Super hotel, nice stuff, excellent location, breakfast, very clean, nice balcony! I found my place in Gent and I will come back again!

Stayed in October 2024

Coffee/tea/sugar table in room might be rich/full

Everything, including the railway/bus stations so closely to the hotel

Stayed in September 2024

Very helpful staff, managed to find a uk adapter for us.

Stayed in September 2024

Staff are very friendly and helpful. Rooms were renovated and very clean. Location is so convenient: close to the train station and 20mins walk to city centre.

Stayed in September 2024

Nil

Clean and close to the train station. There is hot water flask that allow us to make hot water.

Stayed in September 2024

Despite the appealing aspects, there were a few disappointments. The Wi-Fi was unusable, which made it difficult to manage work during my business trip, forcing me to rely on my phone data. Additionally, while the lobby's design was impressive, the attention to detail stopped at the elevator. The corridors leading to the rooms felt bland and lacked the same level of design, which diminished the overall experience.

The location is ideal, offering convenience alongside comfort, with a wonderfully cozy bed that ensured a great night’s sleep. The breakfast was exceptional, thoughtfully presented with a charming setup. The lobby is equally impressive, beautifully designed to reflect a sense of style and sophistication.

Stayed in September 2024

Breakfast was awesome! the place is quiet and well situated from the train station. Easy to walk to the historic center (25 min).

Stayed in September 2024

Choice of complementary tea available at the time, stairs were dusty due to ongoing building work.

Once the refurbishment is fully completed the hotel will be very good

Stayed in September 2024

Nothing for this level of hotel

Wel located, clean, quiet, friendly staff

Stayed in July 2024

the hotel is being renovated and unfortunately the staff failed to mention that at 9 AM sharp construction would start (and continued) very close to our room, with drilling and hammering that seemed just outside our door and which went on forever until we finally left earlier than check-out time because we couldn't take the noise anymore. also, it should be stated on the site (apart from the renovations), that the tram line that stops right outside and would be a quick, easy and affordable way to get to the city centre is not working, which meant a few km walk instead.

the hotel was close to the train station and to some restaurants and cafés. the staff was very friendly and because it is being renovated, the reception area looked amazing, like a very fancy hotel. our room was on the first floor so hadn't been renovated yet, but was very nice even still and the biggest bed i have EVER seen, you could fit four people confortably there. there was complementary coffee and tea and we were able to leave our bags at the reception and explore the city before check-in time. when we arrived, the bags had already been taken to our room. there was water, a kettle, tea, coffee, creamer, biscuits and chocolate waiting for us, it was great.

Stayed in August 2024

Nothing

Great staff, location ( being near station and tram) was perfect for it needs. It's under renovation but you wouldn't know otherwise. They had great comms and a garage to store our bikes. Room was amazing with great coffee machine too.

Stayed in August 2024

Modern electrical ports with international sets. Need proper mobile devices charging points.

Location, staff, comfort, breakfast

Stayed in July 2024

Unfortunately, during our stay, the tram line, which is just across the hotel, was under renovation, so we had to take a longer route to get to the city center, but it did not affect our stay.

We enjoyed our stay at the hotel. We were lucky to get a room on the last floor that had just been renovated. The room was spacious and clean, had a coffee and tea station, and the bathroom had a walk-in shower and a bathtub. The receptionist, Kateryna, was really helpful during our stay. The hotel is close to the train station but still in a nice, quiet neighborhood.

Stayed in August 2024

Good location and nice staff

Stayed in August 2024