View was depressing (a constructional site or something) Stained carpet in the room

Great location (right next to Marriott, just saying) Comfortable bed Huge bathtub and spacious shower Polite staff

Stayed in September 2024

Required 20 mins. walk to central

Spacious room Always found receptionist Enre standby responding to customer queries and needs Elevator

Stayed in September 2024

Photos about the room where'nt updated. By photos there was supposed to be one big room, but someone had installed "home-made" wall to separate one room, into two rooms, it did not look nice :(

Stayed in September 2024

Water stopped working in middle of the night both nights. Staff explained that Sarajevo city is currently doing maintenance work and the city does not warn in advance when water will be cut off. I suggested owner should let customers know that they might lose water at random times.

Loved the bathtub and friendly staff

Stayed in September 2024

There were untidy traces of dirt on the carpeting. Some drawers in the bathroom were broken and would not open. Unfortunately, there is no kettle in the suite. The hand soap dish in the bathroom was broken. The room is nice but needs maintenance in small things.

Great location with good staff. The rooms have a great ventilation system. There is a hairdryer, refrigerator and some dishes. There are personal hygiene products in the bathroom, but no dental bills. You can take breakfast in the morning.

Stayed in August 2024

Location and staff

Stayed in August 2024

Parking is public and costs €10 per day.

The readiness to make the stay comfortable.

Stayed in August 2024

Sheet to sleep in was not fully clean.

Super friendly receptionist, good shower, clean and spacious room, everything in walkable distance.

Stayed in July 2024

Staff from Turkey(Hotel manager), is not profesional,they are stingy, not flexible and without feeling for small requests made by guests ( Recepcionist put strong effort to keep guests satisfied)....Breakfast is very poor for West Balkan standards..... For example,Manager did not approve us to keep parking place 1-2 hours after check out time.In all other hotels this is not problem ,becouse check in time is from 2 pm,and check out deadline is 11 am....

Excellent location,comfortable rooms,large and very clean rooms.... Recepcionist is very polite,kind,profesional.... Other staff ,from Turkey, is not profesional,they are stingy, not flexible and without feeling for small additional requests made by guests....Breakfast is very poor for West Balkan standards.....

Stayed in July 2024

The room constantly smelled of cigarettes, so it was difficult for me and the child to sleep. The air conditioner is very noisy. Not very tasty coffee for breakfast (too strong).

Nice small hotel, within walking distance from the center of Sarajevo. Friendly staff, spacious rooms, good furniture, large bathroom with bathtub and shower. Breakfast is normal, there is a cafe nearby where you can also have breakfast.

Stayed in June 2024

The breakfast has to be better! No descent coffee, it's simply undrinkable. The dishes are hand washed with some cold water and not very clean !

The rooms are fantastic, the bed, the bathroom.. it has it all ! (Except a balcony).

Stayed in May 2024

no free parking provided, basic breakfast

excellent location, clean, modern room

Stayed in May 2024

Every time you want to enter your room, you need to go to reception to have the your activated - that necessitates a 24h reception and seems unnecessary

Friendly staff, close to center, nice breakfast, good value

Stayed in May 2024

If you need parking, for overnights, park on the street public parking as there is no charge between 22-07 (parking next to river, in front of Courtyard). Otherwise its going to be 2KM/hr on two nearby parking places - no daily parking fee available. Rooms have intensive smell - air freshener.

Rooms are large. 15 min easy walk to city center and most attractions. Breakfast is a little basic, but for the price we paid, we were OK to eat breakfast elsewhere. Weird key "refreshing scenario", need to recode your key every time you leave your room.

Stayed in April 2024

No card payment. They don’t say this upfront, they show you a piece of paper with “the card reader does not work” when you go for payment. This is evasion, not a broken card reader. Prepare EURO or local currency.

Stayed in September 2024

Everything was exceptional!

Excellent accommodation! Conveniently located in the city centre, spacious rooms, extremely clean, friendly staff, amazing breakfast, smart decoration, quiet area, value for money, etc. I would definitely book it again.

Stayed in September 2024

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Cozy place down town close to the main attractions and gorgeous spots of sarajevo. High five to the staff that helped me with the parking lot

Stayed in September 2024

• Bathroom didn’t have a bidet but thankfully I carry a portable washer. • Breakfast should run til 11am/12pm for late risers such as myself. • Small improvement but better toilet paper ply so doesn’t need daily replacing of x2 rolls. • ideally no smoking in reception / lobby rules enforced as smoking smell is sometimes in corridors of hotel. • Guest in neighbouring room had a dog for 2 nights which was noisy with barking in morning.

• Beautiful room (303). Spacious, clean, modern and well-equipped room with all essentials for a comfortable stay. Ceiling to floor glass windows. • Extra large bed, which is soooo comfortable. We had the best sleep. • Shower pressure was excellent. • Room had large wardrobes and storage which is excellent for a stay as long as ours (6 nights). • Emre, I presume hotel owner / manager, delivered exceptional customer service and very accommodating. • Free laundry service - very impressive and convenient. • Location is 17 mins from old town, a few mins to supermarkets and stones throw from city centre. Hotel is situated off the river Miljacka which has beautiful views. • Free breakfast (only had once as I wake up later), was lovely. • Highly recommend based on the ease of access, affordability, excellent comfort and incredible service during our 6 night stay.

Stayed in August 2024

as I said it didn’t match my expectations.

the photo of location has nothing to do with the hotel. We couldn’t find at all this place.

Stayed in August 2024

Everything was fine, thank you Turkish friend Emre. He offered us cold water and juice upon arrival at the hotel

It was clean, comfortable, had a cozy bed, rich breakfasts and pancakes and hot coffee were good. At the reception, they immediately checked us into the room. But since the air conditioner in the room was automatic digital, the room was very cold. We had slippers, shampoo and creams in our room, the bathroom was very clean. English speaking staff helped us a lot. We entered the hotel and a nice perfume smell hit our nose, the cleaners were spraying perfume everywhere.

Stayed in July 2024

hotel staff warned the Arab guest who was making too much noise upstairs and that the Arab guest shouted and insulted the staff we didn’t like that guest why they yelling at the staff he just told you to be a little quieter

The hotel was very nice overall. The breakfast was good and sufficient for us. clean, nice and comfortable bed, jacuzzi in the bathroom felt good after the journey. Everyone speaks English and they tried to be helpful. The parking lot 🅿️ location was right opposite the hotel, they made a parking reservation at an affordable price. see you again

Stayed in July 2024

accommodation for one night, clean and nice, functional air conditioning, staff helpful and fluent in English, breakfast was amazing, this is how I do it, parking 50m next to it, €10 a day, I just recommend

Stayed in July 2024

They are unprofessional - Don’t think it’s a hotel - DINGE Entrance - see photo It's super scary when u are alone and have these scoundrels saying NOY OUR FAULT - buzz off Deceptive Booking Practices: Despite receiving a confirmation of my booking and check-in time, the hotel claimed they were sold out upon my arrival and blamed the error on Booking.com. This is misleading and unacceptable. Rude and Unhelpful Staff: The hotel staff were incredibly rude and offered no assistance or solutions. Their attitude was dismissive and unprofessional, leaving me stranded without a room. Lack of Accountability: The hotel did not take responsibility for the situation. They did not reach out to correct the error or provide an alternative; instead, they shifted the blame entirely to Booking dot com. Pattern of Behavior: After my experience, I read feedback from other guests and discovered that this is a common issue at Hotel R. They routinely overbook and then turn guests away, indicating a pattern of deceptive behavior. Inconvenience and Additional Costs: Being turned away at the last minute forced me to find alternative accommodations, resulting in additional travel costs and higher prices for a last-minute booking. The hotel showed no concern for the inconvenience they caused. Overall, the combination of misleading booking practices, rude staff, lack of accountability, repetitive deceptive behavior, and the significant inconvenience and additional costs made this a thoroughly negative experience. I would not recommend Hotel R to anyone.

Scam Hotel R - Avoid Booking Here I strongly advise against booking at Hotel R. I am baffled as to why Booking dot com continues to list this establishment. Despite having written to Booking dot com requesting the removal of this so-called hotel, it remains on their site. Here’s my experience: Hotel R confirmed my booking and even sent me a separate email confirming my check-in time. Naturally, I assumed all was in order. However, I was rudely informed that the hotel was sold out and that Booking dot com had made a mistake with my booking . They claimed they had no rooms and offered no assistance, leaving me stranded. This appears to be a common practice at Hotel R. I have since read feedback from other guests who have experienced the same issue. The hotel routinely takes bookings without having rooms available and then blames the error on Booking.com. This is unacceptable and shows a clear pattern of deceptive behaviour. My Key Points: Misleading Bookings: Hotel R confirmed my booking and check-in time via email, only to turn me away upon arrival. Rude and Unhelpful Staff: The staff were incredibly rude and offered no solutions, leaving me to find alternative accommodation at the last minute. Repetitive Behavior: This issue is not isolated. Numerous other guests have reported the same experience in their feedback. Lack of Accountability: Despite claiming the error was Booking.com's fault, Hotel R did not reach out to correct the situation or provide any form of compensation. I hope Hotel R and Booking.com address this issue publicly. If the error truly lies with Booking.com, why didn't the hotel contact me the next day to clarify? Why did they confirm my check-in time separately? This indicates that the hotel was fully aware of the booking and chose to deceive guests anyway. Booking at Hotel R is a risk. I would not recommend this hotel to anyone, and I hope my detailed review helps others avoid the same negative experience.

Stayed in June 2024

The room was spacious, comfortable, and quiet. There was plenty of hot water, and the small refrigerator proved useful. The staff were attentive and helpful.

Stayed in June 2024