We had a wonderful time in Sarajevo, the hotel location is perfect, staff on the reception desk we're exceptionally friendly, the breakfast was great, something for everyone.

Stayed in June 2024

TV was dated and had no option for netflix/streaming. Air conditioning was not always the best, but still functioned to keep room cool compared to outside.

Great location in between old Town and close to Latin bridge/city Hall. Amazing viennese cafe which is open late for food/drinks. Very classy rooms with well equipped bathroom. Breakfast buffet had a large variety of traditional bosnian/continental options.

Stayed in June 2024

Brilliant location and great hotel . Only think missing is iron and ironing board . I expect to find this in every hotel and it was very disappointed that this hotel didn’t provide it . Everything else was great . I don’t use facilities so can’t comment on that .

Stayed in June 2024

Coffee at Breakfast was awful! No fresh Juices at breakfast.

Stayed in June 2024

Waiting time at elevator may be prolonged at peak hours

A very nicely preserved hotel, with exceptional furniture and atmosphere (save for the lobby which is a bit old fashioned). Excellent room and breakfast, good quality amenities overall. Comfortable café (kafana) to do office work. Very clean. Walking distance from traditional market and restaurants. A bit longer from main agencies' offices etc.

Stayed in June 2024

The entrance and reception area of the hotel was very crowded and confused. As if there is a chaos environment.

All the staff of the hotel were professional and helpful. There is no problem that they cannot solve.

Stayed in June 2024

Wifi is very slow. Some TV channels listes weren’t accessible.

The location is unbeatable. It once started raining while we were out, and if the hotel wasn’t this close to Bascarsia, we would have been soaking. The breakfast spread was extraordinary: it had many types of dried meat, eggs, omelettes, cheese, fruit, just amazing! (tip: get your Burek from Bascarsia instead of eating from the buffet) The staff was very friendly, always smiling. Daily housekeeping.

Stayed in June 2024

Need up gradation of facilities

Location. Size of the room. Friendly staff.

Stayed in May 2024

Location and history

Stayed in May 2024

We booked a standard room with a shower; but were for some reason given a superior room but with only a hand. Shower over the bath, although there was a screen and provision for a stand up shower ( see pic) I mentioned to reception there was no possibility to stand up in the shower but nobody came to look. I find using baths with showers over dangerous due to climbing in and out of the tub, preferring walk in showers as per the pictures of the room facilities. Normally a 5 star hotel would offer a separate shower stall when they instal a bath, but not here despite there being room ( eg fatuous bidet not needed Ceiling too high and this ceiling lights not strong enough for bathroom - eg made shaving difficult Although carpet was new, the decor and furniture were tired. And room with a seating area was too large for our needs

Position/ very central

Stayed in May 2024

The taxi booked by hotel charged BAM 61 instead of usual 35 BAM which was notified before the ride.

Excellent location , friendly staff

Stayed in May 2024

In the heart of old town. Close to all the major attractions. No car needed. Very nice staff.

Stayed in April 2024

The TV is not working and air conditioning is not on either. When I called the reception to check they told me that the air conditioner is not turned on yet so we need to open the window if we think the room is too warm. The window of our room is facing the street so it was quite noisy at night so we had to choose between getting too hot or too noisy!!!

The staff are very friendly and professional.

Stayed in April 2024

Pool is cold

Perfect location, good breakfast, large and comfortable room.

Stayed in April 2024

Good location, very nice staff They have a wonderful cafe viennaise at the lobby floor

Stayed in April 2024

very nice hotel

Stayed in April 2024

The pool was closed so we could not swim. Sauna and steam room is extra but it is not supposed to be extra in a spa hotel. Massage should have been extra only!

Location was perfect.

Stayed in April 2024

Five star in Sarajevo is something between three to four stars in Sweden were we come from. However, very nice and serviceminded personal at that hotel.

The location is terrific! Close to all that you want to experience. The personal at the reception are excellent and very positive and supported and helped us with everything we asked for. The staff in the restaurant were okay, maybe tired, but worked in slow motion. Younger staff members were more alert.

Stayed in April 2024

The hotel would benefit from refurbishment to bring it up to date, particularly the elevators. However we were impressed with the hotel staff and enjoyed staying there.

The room was very large with a sofa, a couple of armchairs, desk and desk chair. There was plenty of storage space for clothes and luggage. The staff were pleasant, friendly and very efficient. Laundry was returned within a couple of hours. The large restaurant catered for large tour groups. Yet breakfast was calm, quiet and well organised. There was a good selection of food to suit most tastes. In the evening the restaurant served well cooked dinners with prompt and attentive service. The hotel also had a separate cafe offering coffee and a wide range of delicious cakes. Both an indoor and outdoor swimming pool were available, along with a Turkish Bath, Sauna and Massage rooms. The hotel also accommodated conferences. There was an underground car park. Located in the old town the historical sites were within easy walking distance. A wide variety of restaurants, cafes and bars were close by. A pleasant pedestrian street, including the covered market, was only minutes away.

Stayed in April 2024

The internet signal was really poor in the room, I was traveling for work and I end up working on the isle. I reported it to the front desk and said they will send someone but sent no one. Not a hotel if you’re traveling for work

Great location

Stayed in April 2024

conference room needs better ventilation

location, room, breakfast

Stayed in April 2024

Great hospitality and friendly staff. The room was large and very comfortable. The location is the best in the city, everything you need and want to see is maximum 10mins walk away.

Stayed in April 2024

The coffee, which may be due to the milk. The bar/cafe is large and was rather empty when we were there which made it feel a bit soulless. But again, the staff were friendly and helpful.

The location is unbeatable, right in the middle of the old town, around the corner from key museums and the site of the 1914 shooting. The front desk staff are very friendly and helpful, with perfect English.

Stayed in April 2024

Great location in the heart of Sarajevo city centre. Parking garage with direct access from the hotel so very convenient for travellers with car (there are 2 car chargers in the garage, free of charge). We got room upgrade free of charge (suite instead of room) even though we did not ask

Stayed in March 2024