23 Ferny Avenue, Surfers Paradise, 4217 Gold Coast, Australia
#498 of 901 Holiday rentals in Gold Coast
Guests' ChoiceBased on 1673 hotel reviews
7.6Cleanliness
7.6
Comfort
7.7
Location
9.3
Facilities
8.0
Staff
8.3
Value for money
7.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Hayley
AustraliaThe amenities in the apartment were dated, and some dirt build-up was observed on the bathroom floor.
The location was close to cavil Avenue and had a water view. The beds were comfortable. For the room rate, it was good value.
Stayed in June 2024
Reviewed: 23 June 2024
Katelyn
AustraliaSoap bottles in shower wasn’t topped up
Close to everything
Stayed in June 2024
Reviewed: 22 June 2024
Maree
AustraliaThe apartment was very dated and needed an update
The apartment was in a good location
Stayed in June 2024
Reviewed: 22 June 2024
Huy
Australia38 floors A little high for us
Very Good
Stayed in June 2024
Reviewed: 14 June 2024
Birch
AustraliaBed was uncomfortable Rusty washing machine No smart tv
Stayed in June 2024
Reviewed: 14 June 2024
Manuela
AustraliaThe bathtub shower was steep and I feel it needed a handrail for safety.
The location was excellent, close to Cavill Street Mall. We parked our car on day one and walked everywhere. Having a washing machine and drier, plus a dish washer was very handy. Free parking was a bonus.
Stayed in June 2024
Reviewed: 14 June 2024
William
Australia$500 deposit is a bit pricey
Most things
Stayed in June 2024
Reviewed: 14 June 2024
Lino
New ZealandNo problems
Room was perfect, location magic and view was nice.
Stayed in June 2024
Reviewed: 11 June 2024
Kelly
AustraliaCan be a little noisy at night/weekends with sirens, screaming, but given the location no fault of the apartment complex.
Great location, close to shops, supermarkets, beach. Walking distance to everything including public transport. On-site parking is easy, never an issue with availability. Apartment views are great. Clean rooms with great amenities. Apartments are on the older side however updated furniture and decor.
Stayed in June 2024
Reviewed: 10 June 2024
Annamarie
AustraliaWifi was average and very slow
Spacious, very comfortable beds, excellent location and amenities and car parking.
Stayed in June 2024
Reviewed: 10 June 2024
Annah
United KingdomFloor was dirty by the cooker, thought it was permanent marks only to wipe with a tissue at the dirt was coming off. Thought cleaning wasn’t done well, unfortunately. Didn’t like the angle and pressure of the bathroom sink tap, just a slight open for handwashing would send water splashing onto the basin and the floor!
Scenic views across Chevron Island
Stayed in June 2024
Reviewed: 9 June 2024
Lisa
New ZealandPillows were terrible in both units. Seemed to be an issue with our booking when we checked in making us feel anxious as no explanation was given. Couches in one unit were very hard.
The location was perfect. Couch was comfortable in one unit, terribly hard in the other unit. Apart from when we check-in the staff were friendly, willing to help. Getting more kitchen supplies and toilet paper was easy. Extending our stay and a linen change was easy. Plenty of nice hand, hair and body wash.
Stayed in June 2024
Reviewed: 6 June 2024
Dhruv
IndiaThey ask for 500 dollar refundable deposit and then return the amount 7-10 days after you check out. I check out today so waiting for the refund as it’s been 1 day currently.
We booked the 3 bedroom apartment. It had a great view on the 31st floor. clean and very nice apartment. close to everything. the have greats restaurants and a Coles right below. so everything is there. also the indoor pool is huge and nicely made. good facilities.
Stayed in June 2024
Reviewed: 4 June 2024
Matthew
AustraliaRoom and view was absolutely amazing. the entrance was very flash and the carparking very secure. the location within walking distance of the beach and surfer's mall was also a massive bonus.
Stayed in June 2024
Reviewed: 29 May 2024
Tennille
AustraliaBeds need updating
Location and view were amazing
Stayed in May 2024
Reviewed: 28 May 2024
Julie
AustraliaHard to navigate around after hrs for other people we were with in separate towers spa in main pool area didn’t work and something they used in the elevator to clean ruined a shirt one of us wore no one was much help with a resolution to that as they said body corp problem which was a bit off putting
Central to everything
Stayed in May 2024
Reviewed: 27 May 2024
Courtney
AustraliaThe top loading washer under the wall mounted dryer was a little tricky, but honestly not a big deal at all. As you are in the heart of surfers it can get a bit loud with street noise on the weekend nights but not too bad really.
The room was comfortable, the hotel facilities were amazing. The location was super convenient and central to everything and the free secure parking was a bonus!
Stayed in May 2024
Reviewed: 25 May 2024
Tiago
New ZealandNo restaurant or bar, save the cafe downstairs which was great. Highlights to the Croatian man who served us.
Location, parking, space
Stayed in May 2024
Reviewed: 25 May 2024
Angela
AustraliaVery noisy, car parks were confusing
Very spacious apartment. Good facilities
Stayed in May 2024
Reviewed: 25 May 2024
Dzmitry
Australialack of kitchen needs ie no chopping board and the toaster was broken
facilities
Stayed in May 2024
Reviewed: 23 May 2024
Octania
AustraliaThe carpet looks old
The location was excellent. Only walking distance to shops and surfers paradise beach and all transportation.
Stayed in May 2024
Reviewed: 23 May 2024
Lucas
New ZealandWifi was really bad. Dropped in and out. Ended up costing us quite a lot on roaming.
Location
Stayed in May 2024
Reviewed: 23 May 2024
Griffiths
AustraliaI requested a high floor as it was my first time to the Gold Coast with an ocean view, I was told I had a guaranteed ocean view, preferably in the same tower as friends checking in the following day. None of these request were actioned. When checking in, I was not made aware of any services, access to areas, lifts off after 9pm with no signage. Better communication is required.
The location was great, as was the hotel and the room except no ocean view.
Stayed in May 2024
Reviewed: 23 May 2024
Vicky
New ZealandThe bed was quite hard and not very comfortable and the kitchen wasn't very well stocked with cutlery and utensils.
The location was so handy to everything. The pool area was fantastic and the kids had hours of fun. The 2 bedroom apartment we had was a very good size and 2 bathrooms which was great. Lots of parking available.
Stayed in May 2024
Solsona, Spain
Ambri, Switzerland
Jazan, Saudi Arabia
Umm Al Quwain, UAE
Pai, Thailand
Trysil, Norway
Mamaia, Romania
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content