38 Old Burleigh Road, Surfers Paradise, 4217 Gold Coast, Australia
#11 of 121 hotels in Gold Coast
Guests' ChoiceBased on 1702 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.1
Facilities
9.2
Staff
9.1
Value for money
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 June 2024
Abbey
AustraliaThe price per night is quite high, but the facilities and service are in line with the price.
The views were spectacular. We booked a hinterland view but ended up with a partial beach view too, which was a very pleasant surprise! The rooms are beautifully appointed, the beds are very comfortable, and the bath is fantastic - big enough for two tall people. The pool is a must as well!
Stayed in June 2024
Reviewed: 23 June 2024
Carla
United StatesThe indoor pool was very nice
Stayed in April 2024
Reviewed: 23 June 2024
Kim
AustraliaAmenities and helpful staff
Stayed in June 2024
Reviewed: 18 June 2024
Kim
New ZealandLoved everything
Clean, friendly staff, great pool, massage and my husband loved the gym facilities.
Stayed in April 2024
Reviewed: 16 June 2024
Simone
AustraliaWater pressure in the shower in my room (and the basin tap) was terrible - it was the only thing that let down my stay as I look forward to a good shower.
The gym facilities were fantastic; staff were very helpful
Stayed in June 2024
Reviewed: 16 June 2024
James
AustraliaMore staff on check in would be nice. Waited atleast 20 minutes on check in for the check in staff to finish a phone call.
Stayed in June 2024
Reviewed: 9 June 2024
Simone
AustraliaLoved everything, but would never go through booking.com again.
Its populace, balcony views of the ocean and location.
Stayed in June 2024
Reviewed: 8 June 2024
Shaeshae_
AustraliaNot getting $100 deposit back after being told it would take 2 weeks but never received it..
I wasn’t given my refund for my deposit of $100
Stayed in May 2024
Reviewed: 8 June 2024
Karin
New ZealandWonderful 5-Star hotel. Loved everything!
Stayed in April 2024
Reviewed: 5 June 2024
Corey
AustraliaWifi with streaming kept dropping out.
Breakfast was amazing. Staff were so lovely.
Stayed in June 2024
Reviewed: 4 June 2024
Jess
AustraliaFacilities and location
Stayed in June 2024
Reviewed: 3 June 2024
Kylee
AustraliaAbsolutely nothing. Could not fault a thing.
Exceptional amenities, so clean, the service is second to none. The bed was so comfortable. The view and location was perfection.
Stayed in June 2024
Reviewed: 2 June 2024
Dustin
IrelandNo faults, problems or concerns. Couldnt check into our room until 3pm, but thats standard, everyone tries a cheeky early check in
Everything, the location, rooms, service, food. All is impeccable.
Stayed in May 2024
Reviewed: 1 June 2024
Stephanie
AustraliaLoved the bed, soooo comfy, felt like a cloud. The one bedroom ocean view was beautiful. So spacious, clean and tidy. When asked for some slippers they were delivered within 30 mins. Parking was easy and painfree.
Stayed in May 2024
Reviewed: 1 June 2024
Maria
AustraliaNothing
The property is beautiful everything are beautiful
Stayed in March 2024
Reviewed: 31 May 2024
Tyson
AustraliaNothing
Great location. Great service. Adam at the valet parking is a pro and the Gym is the best gym I've seen in a hotel.
Stayed in May 2024
Reviewed: 30 May 2024
Tatiana
AustraliaAll good!
Very nice and very clean, absolutely beautiful view and a great position!
Stayed in May 2024
Reviewed: 28 May 2024
Wayne
AustraliaLittle expensive on food and drinks
The place is magnificent,
Stayed in May 2024
Reviewed: 28 May 2024
Jessica
AustraliaThe scent
Location and facilities
Stayed in May 2024
Reviewed: 27 May 2024
Justin
AustraliaIt's about a 15 - 20 min walk to restaurants. We thought it's right in central Surfers Paradise when the hotel is about 1.5kms south.
Good sized modern room, nice view, comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Jan
Australiasmall room
excellent location and good breakfast
Stayed in May 2024
Reviewed: 25 May 2024
Yassmine
AustraliaOfcourse it’s pricey .. but it’s nice to stay here once in a while
It’s a stunning property. Everything you wood expect from A Langham
Stayed in April 2024
Reviewed: 23 May 2024
Murray
New ZealandLeaving
It was the best quality hotel we have stayed in, period. Walking through the front doors, you saw beautiful flower arrangements and smelt a lovey aroma. You could tell that attention to detail was a priority.
Stayed in May 2024
Reviewed: 23 May 2024
Steven
United Kingdomlong wait for eggs!
Great breakfast
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content