17 Potters Hill Road, 3925 San Remo, Australia
#8 of 19 hotels in San Remo
Guests' ChoiceBased on 963 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.5
Staff
8.7
Value for money
7.8
Free WiFi
7.7
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End of dialog contentReviewed: 3 July 2024
Hanna
AustraliaThe room and facilities were a bit run down in places
Love the heated indoor pool, and the jumping pillow was a highlight for the kids. Location is stunning!
Stayed in July 2024
Reviewed: 30 June 2024
Matthew
AustraliaFor the second year running (we stayed June 2022, June 2023 and June 2024) there was no hot water for the change room shower in the swimming facility. This time around, it was also physically broken off the wall. Considering the cost of the accomodation, we feel this was very poor. Had to walk our young kids back to the apartment in the freezing cold to have a shower.
Clean and comfortable accommodation with immaculate gardens, playground, etc.
Stayed in June 2024
Reviewed: 30 June 2024
Vivian
AustraliaThe apartment was not clean
Convenient location
Stayed in June 2024
Reviewed: 30 June 2024
Barone
AustraliaYour rooms need a update carpet lampshade was in need blinds not in the best of conditions but the room was clean
Your breakfast was great
Stayed in June 2024
Reviewed: 14 June 2024
Hannah
AustraliaThe staff are absolutely amazing and the food is amazing! They also have happy hour and have some delicious cocktails. The apartments are very spacious and comfortable with a washing machine and dryer and we had an ocean view.
Stayed in June 2024
Reviewed: 13 June 2024
Khalida
AustraliaCouches were dirty not wiped properly and the floors were not mopped good enough ...
Bedroom size were good for large family
Stayed in June 2024
Reviewed: 11 June 2024
J
AustraliaDinner for five a disaster, Food OK but service was a Problem
Room
Stayed in June 2024
Reviewed: 4 June 2024
Max
AustraliaThe couch had a very low back a n d uncomfortable for long periods The hot water was only warm. Not good enough for a hot shower on a frosty morning.
Location,, The unit was spaceious, and well fitted out. Good on site facilities. Eg tenis court playground etc
Stayed in June 2024
Reviewed: 4 June 2024
Edward
AustraliaNothing
Flat was clean, warm & comfortable. View was just beautiful.
Stayed in June 2024
Reviewed: 2 June 2024
Mandy
AustraliaRestaurant expensive for what it was, no atmosphere and staff were obviously keen to get us out as quickly as possible 😪
Easy booking and check in. Basic. But comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Iryna
AustraliaThe blanket on the bed was put too tight into the bed itself which practically made it very hard to go under the blanket, me and my partner struggled with this a little as we decide not to take it out of the mattress completely.
Location, complex itself was perfect. Very friendly staff at the restaurant. Nice indoor pool. Beautiful balcony with table and chairs. The blanket on the bed was not really comfortable - but it is the only thing I can remember which was not good, other then that our stay experience was perfect!
Stayed in May 2024
Reviewed: 24 May 2024
Angela
AustraliaI would to start the holiday with a clean bed. Sheets and mattress protector!
The stay was lovely! However, when I stripped the bed I saw that the mattress protector was stained !!! This really gave me a sick feeling!
Stayed in May 2024
Reviewed: 16 May 2024
Ria
AustraliaNil
Beautiful property
Stayed in May 2024
Reviewed: 3 May 2024
Cathy
Australiano concerns
Lovely view. Peaceful location. Friendly service at buffet breakfast.
Stayed in April 2024
Reviewed: 2 May 2024
Wai
SingaporeNo lift for staying at 3rd level. Water heater not consistent.
Excellent Seaview and peaceful
Stayed in May 2024
Reviewed: 22 April 2024
Martin
AustraliaThe couch was not very comfortable.
The apartment was clean and the basic necessities, including Netflix!
Stayed in April 2024
Reviewed: 20 April 2024
Joseph
AustraliaRequire more milk
The views
Stayed in April 2024
Reviewed: 15 April 2024
Chee
AustraliaWe had the second floor apartment- there was no lift and I had to carry the heavy luggage up the stairs with my ankles hurting. When I asked for a room at the lower level unfortunately, they weren't able to accommodate. Last time when we visited, there was also some free tokens for the kids to play in the games room but this time there wasn't.
The furniture is becoming old because we visited the resort about 5-6 years ago and the furniture was still similar. The breakfast was good but a bit pricey. I didn't expect kids under 12 years to be charged but they we still had to pay. Overall the stay was good. Just the buffet breakfast was too pricey when my wife and kids only eat very little and there was only few gluten free options for my wife. The furniture needs some up keeping.
Stayed in April 2024
Reviewed: 14 April 2024
Wen
AustraliaThere are many facilities for playing. Even if you do not go out,kids can play in the resort all day
Stayed in April 2024
Reviewed: 8 April 2024
Marie
Australiaparking wasn’t next to room
convenience of restaurant and comfortable
Stayed in March 2024
Reviewed: 1 April 2024
Hannah
AustraliaAll of the staff are amazing with a high level of customer service. They're all so happy to help with anything you need and everyone does it with a smile. The facilities are amazing with awesome happy hour cocktails and $1 happy hour chicken wings! Yum! We've been coming here for years and will continue to keep going :)
Stayed in April 2024
Reviewed: 22 March 2024
Kym
AustraliaShowing extreme tiredness and in need of major referb! So disappointed in our run down room .
Large resort with indoor and outdoor pools . Restaurant and decked area . Bar .
Stayed in February 2024
Reviewed: 16 March 2024
Bernadette
AustraliaThere was a wedding on, and the music vibrated through the apartment, making it hard to sleep. Other than that we had a lovely weekend.
Lovely apartment, view. and great facilities. Food was good at the restaurant.
Stayed in February 2024
Reviewed: 15 March 2024
Jeff
AustraliaGreat staff and location
How relaxing it was
Stayed in March 2024
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