We have stayed at Santa Anne many times. It's very tired now. A kitchen cupboard door was hanging off. Washing machine base was visibly rusted. One tube of shampoo/conditioner only. 3 toilet rolls ok.

Location.

Stayed in March 2024

lift very very slow. microwave had to be washed and cleaned before use.

good location close to beaches and shops

Stayed in February 2024

Slow lift. Unable to use dishwasher.

Comfy bed

Stayed in February 2024

The sofa was terrible, we couldn’t sit on it even with cushions, it was sway bottomed and definitely needs an upgrade.

Location

Stayed in October 2023

air con had black mould in it, couldn't use it. chests of drawers smelt mouldy/musty, no way you could put your clothes in it. Supposed to be 2 bedroom, but the there was a concertina timber partition which pulled out from the wall to make second room. Second room was sofa bed and also in the lounge. Never saw anyone at reception.

Distance to beach and attractions. Washing facilities.Electronic keys worked well.

Stayed in October 2023

Bed

Location location.location

Stayed in August 2023

There were two of us with sometimes different errands. Unfortunately, the place offers only one set of keys which is not good at all. I hope the hotel will resolve that issue, as it is not suitable for many.

Location, location, location. Everything is super convenient and close by. Love the ocean access and the shops nearby. The parking is great as well as the room size.

Stayed in July 2023

Poor response to issues with unit eg. Broken sofa lounge and chair for dinning table. No receptionist for the bulk of my stay. Zero response when left message with mobile number supplied. Only call back was to see if they could gain entry to the room after being there for 5 days. Reminded them of issues still nothing done about it. I would not recommend to friends

Location

Stayed in September 2024

Freezer didnt work - needed to be defrosted. Icecream I bought melted and had to get thrown out. Lighting in kitchen didnt work kept flickering. Just as well I didnt suffer from epilepsy as it woud have pushed anyone in epilepsy into having seizues. No toilet paper had to ring to get some delivered.

Best location, very comfortable, great price

Stayed in August 2024

We have had to leave the property and purchase other accommodation given the horrible state and misleading information on the website. There were multiple issues with the property including: - The accommodation was advertised with a sauna and spa these were not available or in service - There was a hole in the bathroom wall as if someone had punched/kicked it in - There were cracks on the walls - Outdoor furniture was rusted and unable to sit outside - The lift was working only half the time and we had to carry luggage up and down the stairs which is not safe - The reception was not staffed and I couldn’t get any support with my issues - We stayed in unit 7 and the photos on the website look nothing like the apartment we were in. It was much smaller and appliances were not practical to use to cook ect.

Nothing

Stayed in August 2024

Lift broken for total duration. Owners indicated it would be fixed in a couple of days. No offer to help elderly couple with suitcases 3 stories. No update on repair. Swimming pool never cleaned full of leaves etc. Someone Smoking regularly outside and coming through our doors. Reception never open.

Room was adequate and bright

Stayed in May 2024

The elevator wasn’t working and we were on the third floor, this was annoying because my husband and I both have hip issues It would have been nice to be notified of this issue as nothing was mentioned, Also the reception is barely manned so I had to constantly email for answers The bed was okay but the couch was very uncomfortable and cheap, no oven or microwave

The location was good

Stayed in April 2024

ONE STAR ☆ We did not like one thing. Lift doesn't work. Filthy parking bay for the week we were there. Carrying luggage and shopping from basement up 3 flights stairs to level 2. Run down hallways. Badly marked and damaged walls. Broken light fitting in bathroom. Stains on carpets, curtains, bedding (yuk). Grotty couch and very uncomfortable. Everything well overdue for an update. Dirty drawers with food crumbs in it. Dirty cups in cupboard. Shower and kitchen need a damn good scrub clean. Very basic. No staff on site, no reception. Owner located a street away. Would not go near spa or bbq area, very uninviting. Avoid room 13. Worst condition I have seen.

Location only. One star ☆ Walking distance to Beach, Shops, Restaurants, Casino

Stayed in March 2024

I was pleased to be on the ground floor because the elevator wasn’t working the week I was there

It was nice and handy to everything

Stayed in March 2024

The room was not clean to standard. The shower had mould and the floor in the apartment felt gritty/not mopped. There was someone's else's underwear left behind the curtain and there is more clothing (underwear or socks) under the bed. Definitely did not like the fact that there is a gym facing directly across into the bathroom. People running on the treadmill looking straight into the bathroom window. There is no outdoor setting to sit on the balcony, and the view from the balcony was very average. Definitely not worth the $716 for the 4 nights accommodation we paid for. In fact, we were that disappointed that we only stayed ONE NIGHT packed up our belongings and found alternative accommodation for the rest of our stay making us out of pocket an extra $660 for accommodation. Would be nice if we could be reimbursed for some of the cost considering the circumstances.

Stayed in March 2024

Only one key. No microwave. No reception attendance. Unbelievably old slow lift. Large balcony but no furniture. Not worth the tariff.

Location was fine.

Stayed in March 2024

Light switch needed repair, which was organised efficiently.

Good location, small unit block.

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

Nothing everything was good

That is was central quite and clean! Just really easy

Stayed in January 2024

Not much tbh over priced and room was way outdated appliances were as old as jesus and there was no plates or pan . The place was filthy and the room stunk the BBQ was disgusting outside . . Don't use the lift it took 25 minutes to go up one level . The dishwasher took 14 hrs to do a wash

Stayed in January 2024

Review. We chose Santa Anne by price. Cheapest price and it was available at short notice . Location was good. Close to beach and the Oasis mall. Apartment so so tired. Fridge the only new item since its build , everything else so tired and so old. This should have come with a warning. Both lamps beside the bed didn't have bulbs nor the ceiling fixture. Had to wait several minutes for the receptionist to arrive from a street away to check us in. Called him back to have put in bulbs so we could see. The deck was filthy with dirt and worms from the recent storm.. Very very nervous with booking.com now, may not do it again We always get an economy room with problems booking.com!! You should remove yourselves from this property

Stayed in January 2024

The lift was scarily quiet and soooooo slow. [Perhaps a notice referring to the lifts peculiarities?] We solved the problem by not using it for day to day purposes On departure we loaded all our heavy stuff in - I selected basement - then departed the lift😂 I then was reacquainted with our belongings in the basement after walking down the stairs😇

Very spacious unit with all required amenities and great wifi

Stayed in October 2023

Office open part time

Location

Stayed in July 2023

There are no comments available for this review

Stayed in July 2024