152 Alice Street, Brisbane CBD, 4000 Brisbane, Australia
#24 of 142 hotels in Brisbane
Guests' ChoiceBased on 7464 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
9.2
Value for money
8.6
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Lizzy
AustraliaN/A
We enjoyed the whole experience and highly recommending it for other travellers. 😊
Stayed in September 2024
Reviewed: 27 September 2024
Gayle
AustraliaGreat location
Stayed in September 2024
Reviewed: 26 September 2024
Annala
New ZealandLocation was superb near the park and river and the room was excellent. Staff were super friendly and helpful.
Stayed in September 2024
Reviewed: 26 September 2024
Andrew
United KingdomGood location only a walk away from downtown and the river for some Fantastic views if Brisbane
Stayed in August 2024
Reviewed: 26 September 2024
Mandeep
AustraliaBreakfast was great. Location was central to all facilities. Would certainly stay again.
Stayed in September 2024
Reviewed: 26 September 2024
Wintin
New ZealandGreat location, was walking distance to everywhere we needed to go. Lovely view over the gardens. Good size room, quiet and comfortable bed!
Stayed in July 2024
Reviewed: 25 September 2024
Pip
AustraliaThe lifts can be slow at peak times but it’s not a tall building so you can easily come down the stairs .
Love the proximity to the park and the city, along with ease of access. This is my go to hotel and I stay here almost every time I come to Brisbane.
Stayed in September 2024
Reviewed: 24 September 2024
Colleen
AustraliaBathroom was too small the toilet seat didn’t fit the toilet and moved when sat on and the shower opening didn’t leave any space to put the bath mat
Very comfortable bed and great view of the botanic gardens
Stayed in September 2024
Reviewed: 23 September 2024
Tereapii
New Zealandn/a
everything
Stayed in September 2024
Reviewed: 23 September 2024
Sarah
AustraliaThe shower leaked under the door and saturated the bathroom floor
Comfortable and clean. Friendly staff
Stayed in September 2024
Reviewed: 22 September 2024
Kristy
AustraliaBeds were incredibly comfortable. Large spacious room. Great location for Riverstage.
Stayed in September 2024
Reviewed: 22 September 2024
Nicholas
AustraliaComfortable and clean rooms. Friendly staff. 3rd stay and will stay again.
Stayed in September 2024
Reviewed: 22 September 2024
Laura
AustraliaSpa was too small
Buffet breakfast was amazing, bed was very comfortable
Stayed in September 2024
Reviewed: 21 September 2024
Janet
AustraliaA fabulous location to explore Brisbane from the beautiful Botanical Gardens to Southbank Parklands and then the Queens Wharf complex is basically next door. We walked the pedestrian bridges and enjoyed the daytime sunshine as well as night time entertainment. The small bar in the foyer was a lovely spot to relax after a long day. Staff were all very pleasant and accommodating.
Stayed in September 2024
Reviewed: 21 September 2024
Alison
AustraliaThe location on the gardens with proximity to the city was superb. From the moment I arrived the staff assistance and service was impeccable. The property has retained its older charm and provides comfortable rooms with easy access to parking. I will definitely stay again.
Stayed in September 2024
Reviewed: 21 September 2024
Tracy
AustraliaPersonally all was great
Location was central to everything.Very friendly staff.Met all expectations.
Stayed in September 2024
Reviewed: 21 September 2024
Katy
United KingdomWater pressure in the shower
The food was excellent
Stayed in September 2024
Reviewed: 20 September 2024
Linda
AustraliaI didnt get information about pool, spa and other facilities
Quiet end of the city but an ok walk to all of the highlights and Central Station. Great room for a 3 day business trip ...desk.... really comfortable bed ... easy walking access to the Convention Centre ..... lovely helpful staff at the front desk.
Stayed in September 2024
Reviewed: 20 September 2024
Gizelle
AustraliaShower leaking into bathroom floor, no balcony, no fan
Location, comfy beds, room service
Stayed in September 2024
Reviewed: 20 September 2024
Dominique
Australiabreakfast was great !
Stayed in August 2024
Reviewed: 20 September 2024
Monique
AustraliaAircon could be better
Location , comfortable beds,
Stayed in September 2024
Reviewed: 19 September 2024
Chris
Australiahad no complaints
Location & high standard
Stayed in September 2024
Reviewed: 19 September 2024
Kiara
AustraliaThe main tv in the bedroom was not able to chrome cast.
The room was beautiful and exceeded our expectations.
Stayed in September 2024
Reviewed: 19 September 2024
Will
AustraliaNothing
Suite was amazing views of the park
Stayed in September 2024
Oban, UK
La Loupe, France
Indianapolis, USA
Nikiski, USA
Mina Clavero, Argentina
Dingley, Australia
Maraiyūr, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content