128 Rundle Mall, Adelaide CBD, 5000 Adelaide, Australia
#41 of 114 hotels in Adelaide
Guests' ChoiceBased on 1184 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.5
Facilities
8.1
Staff
9.3
Value for money
8.5
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Njwong75
AustraliaLittle bit of noise late at night from the Mall.but wasn't too intrusive
Conveniently located in Rundle Mall with car parking close by. Room was spacious with a large bathroom.and bedroom area. Comfy bedding
Stayed in June 2024
Reviewed: 2 June 2024
Michael
AustraliaGood value with comfortable bed and good sized room
Stayed in June 2024
Reviewed: 29 May 2024
Ian
New ZealandRooms showing their age. Due for a refurbishment.
Great location for sites, restaurants and shops. Very large rooms. Quite considering central location.
Stayed in May 2024
Reviewed: 22 May 2024
David
Australiaevacuating the hotel due fire alarm on 5th floor
everything reception staff were excellent
Stayed in May 2024
Reviewed: 19 May 2024
Beng
SingaporeFurniture and carpet is a bit old.
Good location, very friendly staff.
Stayed in April 2024
Reviewed: 14 May 2024
Jeff
New ZealandThe couch and curtains could use a refresh. I finally figured out how to use the heating.
Good location. The room was very clean. The king bed very nice. Great shower.
Stayed in May 2024
Reviewed: 12 May 2024
Filomena
PortugalHotel very well located, right in the center. We liked the cleanliness, the size of the room and the staff we're very friendly and helful.
Stayed in May 2024
Reviewed: 11 May 2024
Beverley
AustraliaLonger Reception hours.
Large rooms. Bit old fashioned but great price. Very convenient .
Stayed in May 2024
Reviewed: 10 May 2024
Carmen
AustraliaBe nice if they did breakfast! But there are plenty of places vey close by that do.
This hotel is in the perfect location for shopping and restaurants. Staff and so friendly and the rooms are very clean and comfortable.
Stayed in May 2024
Reviewed: 8 May 2024
Susan
Australiamake sure we had more tea bags etc each day as we stayed 3 days in a row
location was the key factor
Stayed in May 2024
Reviewed: 8 May 2024
Ian
New ZealandRoom in need a refurbishment.
Excellent location. Large room. Comfortable.
Stayed in May 2024
Reviewed: 7 May 2024
Sean
AustraliaLocation in the heart of town
Stayed in May 2024
Reviewed: 7 May 2024
Dianne
AustraliaPerfect location, right on the Mall, to explore Adelaide’s CBD. Large room, seating areas and outdoor courtyard Very good value
Stayed in April 2024
Reviewed: 7 May 2024
Anthony
AustraliaThe Electronic Keys were problematic, but I believe they are trying to sort this out.
Location was great, we had a balcony overlooking the Mall. It was surprisingly quiet, despite the crowds. Close to a lot of great places to eat and drink.
Stayed in May 2024
Reviewed: 5 May 2024
Lisa
AustraliaNo fault of the hotel, with the connivence of location comes late Friday night shopping in the Mall… if only they moved the buskers to the far end rather than right near the hotel.
Can’t beat the location. Generous sized room and good parking options . Michelle is excellent on the front desk. A welcoming friendly face.
Stayed in May 2024
Reviewed: 4 May 2024
Classa
AustraliaAir con a bit noisy.
Great central location, so easy to get around. Very spacious rooms.
Stayed in May 2024
Reviewed: 3 May 2024
Susan
United KingdomThe hotel felt slightly in need of minor updating: nothing that impacted our stay however!
A great location just a short walk to museums, art gallery & the botanic gardens. In the middle of shops so easy for getting food items. Close to bus stop for airport. I only booked a room but it was more like a suite with living room/dining area and huge bathroom!
Stayed in May 2024
Reviewed: 2 May 2024
Ivan
New ZealandSome attention to detail when cleaning - corkscrew had some pizza on it from previous guest and some cups were visibly chipped.
The reception team were absolutely lovely and super helpful.
Stayed in May 2024
Reviewed: 2 May 2024
Kim
AustraliaRestaurant not open mon or Tuesday night.
Centrally located
Stayed in May 2024
Reviewed: 2 May 2024
David
United StatesHard to find entry to the hotel and even more difficult to park a car - but, follow the directions to a tee. Hopefully your check in will be in the daylight and when the Lobby Desk in in operation. Otherwise - good luck!
Nice apartment-type unit. Plenty of space for a multi-day stay. Truly in the "heart" of the Rundle Mall.
Stayed in March 2024
Reviewed: 30 April 2024
Jessica
AustraliaThe rooms are somewhat dated but very clean and good value for money
Huge room provided with all the amenities needed. The bed and pillows were comfortable to sleep on and didn't aggrevate my back issues. Location was great being so close to supermarkets, shops, cafes, sights etc.
Stayed in April 2024
Reviewed: 28 April 2024
Demolineux
AustraliaThe only con to note was the brightness of the air conditioner panel. It lit up the whole room! Next time I stay, I will be sure to bring something to cover it, then my stay will be perfect.
My husband and I had a delightful stay in a Standard King room. The comfortable bed, spacious bathroom, and access to entertainment like Netflix made our stay truly enjoyable. Its perfect, central location combined with a peaceful ambiance made it an ideal choice for a relaxing getaway. highly recommended!
Stayed in April 2024
Reviewed: 20 April 2024
Fiona
AustraliaRestaurant and bar closed both nights we were there, though on booking.com it said they would be open. Limited reception hours, which meant a late check in with instructions for how to get in. Also, during our stay, 1 of the key cards for room did not work and reception was already closed (4.30 - 4.40pm). Some of furniture in room damaged/needed replacing eg wardrobe, cupboard with kettle etc.
Good central location in Rundle Mall, close to shopping and reasonably close to public transportation, though no taxis etc in Rundle Mall, which is an issue if you are travelling with someone elderly or with limited mobility. Staff very friendly and helpful, especially Michelle who I emailed a few times before arrival. Another female staff member on reception also helpful. Once there, it is a good location for shopping and eating out.
Stayed in April 2024
Reviewed: 15 April 2024
James
AustraliaDidnt bother me but worth noting because of its location can be noisy throughout the night from late night revellers.
Location location location. So convenient to see Adelaide from this base of operations. Nice balcony bar overlooking Rundle Mall a plus
Stayed in April 2024
Hévíz, Hungary
St. George, USA
Erice, Italy
Donetsk, Ukraine
Buenos Aires, Argentina
Willemstad, Netherlands
Gorey, UK
Jyväskylä, Finland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content