741-745 Whitehorse Road, , 3127 Box Hill, Australia
#5 of 19 hotels in Box Hill
Guests' ChoiceBased on 556 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
8.7
Facilities
8.4
Staff
9.2
Value for money
8.6
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 September 2024
Karen
AustraliaThe shelf in the shower recess was too low on the wall and too close. Every time I lifted my arm I knocked the shlf
Didn’t have breakfast
Stayed in August 2024
Reviewed: 3 September 2024
Joshua
AustraliaDry accommodating and friendly staff. My car wouldn’t fit in the underground car park so they staff helped me find an alternative sport
Stayed in August 2024
Reviewed: 4 August 2024
Nicole
AustraliaVery close to dining and shopping
Stayed in August 2024
Reviewed: 26 July 2024
Jenna
AustraliaJust a little bit nosey but not to bad
The beds were very comfortable. Rooms clean and tidy. Staff were excellent. They were all so lovely and helped us with anything we needed. We will stay here again.
Stayed in July 2024
Reviewed: 19 July 2024
Rodney
AustraliaNothing really. Turning in from Whitehorse Road by car was a bit tricky.
We had a special request, and the Duty Manager was able to help us out. We are very grateful.
Stayed in July 2024
Reviewed: 9 July 2024
Liz
AustraliaNothing
Close to family and very comfortable
Stayed in July 2024
Reviewed: 2 July 2024
Bannon
VietnamNothing
It’s location and parking
Stayed in July 2024
Reviewed: 28 June 2024
Louise
AustraliaThere is very minimal sound deadening. Other guests returned to their rooms on my floor at 1am and used the hallway to have loud (but not angry) conversations until 2.30am.
Stayed in June 2024
Reviewed: 24 June 2024
Bannon
VietnamInternet was intermittent
Location
Stayed in June 2024
Reviewed: 13 June 2024
Stephen
AustraliaNo heater inside rooms and quite cold and no handwashing liquid provided only soap Internet not stable affect the work meeting
The space of room and the staff friendly and helpful
Stayed in June 2024
Reviewed: 12 June 2024
Tina
AustraliaNeighbours were a little noisy on the 1st night of our stay.
Very clean and well-appointed, recently renovated room. Great cafe 140 metres up the road.
Stayed in June 2024
Reviewed: 2 June 2024
Andrew
SingaporeThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 May 2024
Zaven
New ZealandRooms that are not up to standard should not be given to customers and assume they will be satisfied. The room initially allocated to me was not clean or well prepared up to standards and when I complained to the staff on checking in around 8:00 pm the staff at reception was quite swift in offering me a spotless room, without me asking, and offered free snacks as an apology. Superb reaction to a situation that should not have happened in the first place.
Despite an unfortunate oversight at checking in the reception staff in the evening was exceptional in sorting it out promptly and in the best way possible. Thus, customer service was excellent.
Stayed in May 2024
Reviewed: 19 May 2024
Claire
United KingdomParts were a little dated but nothing bad
Comfortable, large room really good value
Stayed in May 2024
Reviewed: 13 May 2024
Angie
AustraliaMy room still had the cigarette smell and I wasn't table to rest well for that night
Location
Stayed in May 2024
Reviewed: 24 April 2024
Peter
AustraliaHad to pay an extra $17 per night for parking 🤦♂️
Big comfortable space
Stayed in April 2024
Reviewed: 21 April 2024
Margaret
AustraliaThe barcode for pantry supplies didn’t work.
Lounge area comfortable.
Stayed in April 2024
Reviewed: 21 April 2024
Anna
New ZealandWeather!
Clean great shower with all facilities
Stayed in April 2024
Reviewed: 17 April 2024
Ruth
AustraliaNothing really
The apartment I stayed in was very quiet and dark (at night) which really helped with good night sleep. There was also an outside courtyard which was nice to have.
Stayed in April 2024
Reviewed: 8 April 2024
Susan
New ZealandCard access to the gym wasnt applied at checkin. No cups in the gym for water.
Spacious apartment
Stayed in April 2024
Reviewed: 8 April 2024
Marycard
AustraliaOnly main living area was heated.
Centrally located to my meetings around the apartment. Secure parking fo my car. Room to work with a dedicated desk area with good internet access. Apartment was spacious enough for 2 people.
Stayed in April 2024
Reviewed: 6 April 2024
Blanca
AustraliaI wish it had a pet garden I spend a lot of time up and down the apartments in and out as my dog is very well trained she won't wee on concrete only grass
Great staff.Do friendly!!! Big rooms.Pets allowed
Stayed in April 2024
Reviewed: 1 April 2024
Rebecca
AustraliaLocation, big spacious room with everything we needed. Very clean and comfortable
Stayed in April 2024
Reviewed: 20 March 2024
Karen
AustraliaIt was a bit dated. Rust marks on kitchen bench. No plug for kitchen sink. Parking should be free for everyone and not have a $7 charge put on quoted price for using credit cards.
It was spacious. Had full kitchen facilities and a washing machine/dryer. Bed was comfortable.
Stayed in March 2024
Bangkok, Thailand
Loiza, Puerto Rico
Playa del Cura, Spain
Richmond Hill, USA
Stratton Mountain, USA
Puurs, Belgium
Lisbon, Portugal
Kandāghāt, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content