Only 1 out of 3 lifts were working, long delays waiting

Good location, lovely staff, all amenities we needed, good communication

Stayed in November 2024

Location great. Staff were so friendly and helpful. All emails sent were answered so promptly.

Stayed in November 2024

Only one lift was working for the upper floor levels and the pool was out of action due to maintenance at the time of our stay.

Location was great, size of apartment (2brm) was perfect for us. Had everything we needed.

Stayed in November 2024

walkable to a lot of locations. staff helpful.

Stayed in November 2024

The windows needed cleaning. They were filthy.

The reception staff were friendly and hotel was tidy. Located close to central station which was handy

Stayed in November 2024

Not enough, towels , Toilet was leaking , Lift broke and we got stuck inside for 30 minutes.

Friendly staff and helpful

Stayed in November 2024

The little space connecting the rooms didn't have a light switch and the light was very bright! The washing up cloth was as good as a wet wipe. Lack of power for chargers etc near bed. One room was without tv remote ( staff assisted after first night though) could have done with extra garbage bags

Spacious, clean and convenient. We stayed in interconnecting rooms 615a and b. Amazing showers. Most comfortable beds and pillows ever!

Stayed in November 2024

Air conditioner barely worked first night and then broke completely second night. Room wasn’t serviced even though we were told it would. From the 12th floor up only one elevator service those floors. We waited about 30 minutes to get down the bottom to check out. Pool was out of order. For what we got and the level of services not working, it was expensive.

Bed was pretty good with nice pillows. Location is really good

Stayed in November 2024

The Gym isn't great and the pool was under renovation, plus only one lift was available. The lift is very interesting as I stay at Oaks on Lonsdale in Melbourne frequently and they had a lift out of action almost all of 2023. its extremely annoying as the wait for the lift in the morning takes forever if your on one of the top floors.

Everything about the room was great, comfortable great location.

Stayed in November 2024

A little dated needs updating

Location was excellent, big apartment, comfy beds and the staff were great.

Stayed in November 2024

Underground parking door was very hard to find

Very central, room had all we needed

Stayed in October 2024

The aircon was so loud you couldn’t sleep with it on. The noise from people coming and going was also very loud and I had a weeks worth of shocking sleep. The gym equipment needs an update. Very old.

The room was lovely and clean, the staff were wonderful, helpful and friendly.

Stayed in November 2024

I booked this hotel as it was showing online as having a swimming pool. But when I checked in I was informed that it was closed for renovations. Very disappointing, as it should have been shown online as unavailable. A note was put under the door that a contractor would come into the room sometime between 10am - 4.30pm the following day to install some new amenities. I feel this should be done when rooms are vacant. I was back in my room when he arrived after 5pm. He was alone. Surely a building manager should have been with him, for both the customers and contractors security.

Good location, about a ten minute walk to Central train station (then only four stops to the international terminal)

Stayed in October 2024

I had asked for the beds to be separated and it wasn’t so I rang reception and they had said the hotel staff had finished for the day and will be done the next day, hotel staff came and made the beds but didn’t separate them, and I was told the same thing I had rang at 4pm so I asked for extra linen so I could do it myself that was disappointing

Close to everything so great location

Stayed in August 2024

Location was excellent

Stayed in October 2024

Bit dated, needs a refurbish.

Location and secure car park.

Stayed in October 2024

The kitchen in the cupboard was hard to cook in but it was reasonably well equipped and no balcony unfortunately

Very close to the Capitol Theatre and within walking distance to CBD and other attractions. Quiet room, comfortable bee, great shower

Stayed in October 2024

Nothing negative to say

Excellent location being close to public transport. Very comfortable and clean with all the facilities required for our stay.

Stayed in October 2024

Property is close to central station and trams. You can walk to and from Allianz stadium (which we did after a concert we attended). Room was clean and spacious. Beds were comfortable and staff were friendly and helpful

Stayed in October 2024

Toilet cistern constantly running slightly which caused system to replenish water regularly during the night - somewhat noisily. Otherwise room very good.

Stayed in October 2024

The apartment and hotel foyer were a bit dated .

Spacious 2 bedroom apartment. Very comfortable beds and pillows. Value for money and great location to the Capitol Theatre and shopping. Close to public transport for the trains and light rail . Staff were very friendly and helpful.

Stayed in October 2024

The balcony door didn’t look even with the additional lock. Lifts a little longer than expected although not as bad as the previous reviews

Great location Very spacious

Stayed in October 2024

I had advised that I had mobility issues and was placed in the furthest room possible from the lift, meaning I had to walk further every time. Was advised there could be noise from the train, that was expected, but there was a lot of noise in the hallways. Seemed to be mainly a storeroom next to me where cleaning equipment was kept so there were many interruptions to sleep, not helped when the bed and pillows were not very firm!

Apartment was very spacious, lots of space, good balcony. Staff were very helpful with bringing Coles online order up for me and answering any questions I needed. Location was great, easy to get to light rail stops.

Stayed in October 2024

Signage

Great Location, friendly and helpful staff on reception, very comfortable beds and pillows and very clean.

Stayed in October 2024