Room wasn’t clean to standard. Blood on carpet and room was dusty.

Location

Stayed in May 2024

The entrance is a little bit tricky as it’s by the busy traffic light intersection.

It’s in the heart of Surfers Paradise making it perfect if you want to explore it by walking. Also the check out is one hour later than the usual which I like. There is also multipurpose court available.

Stayed in June 2024

Parking was a bit average. No arranged parking. And charges for parking were found out upon checkout.

Great stay experience. Buffet breakfast was great. Great location. Rooms and bed were pretty good.

Stayed in June 2024

Deluxe room but only one basin

proximity

Stayed in June 2024

The buffet breakfast leaves a lot to be desired and is in a very drab room, by night 4 we paid to eat somewhere else. The rooms are showing their age and curiously they have promotions up about how they are rehabbing the exterior facade of the building, if it was my business, I would take a leaf from The Island opposite and rehab the interior first, it is very dated.

The location is great if you want to be in the heart of Surfers Paradise. The cafe in the lobby serves excellent coffee from pleasant staff at a reasonable price, it is a good room for a business stay, but maybe not a holiday, as there are no self catering facilities.

Stayed in June 2024

We were disappointed to find our air con vents were quite mouldy. Everything else was perfect but mould can become a big issue for people with health problems.

Love the location. A quick walk to the nightlife but not directly in the middle of it. The beds are so comfortable! I’d stay again and again.

Stayed in April 2024

Very great location and the view was fantastic. Lots to do around and very close to the tram station.

Stayed in June 2024

Overall the hotel is a bit dated, the pool facilities definitely need an upgrade but at least it was heated.

The views and location were great. The staff were very friendly and helpful. Buffet breakfast was pretty good.

Stayed in June 2024

Clean and convenient location

Stayed in June 2024

Beds too close to cupboard and fridge. Could nit open fridge without hitting bed. Could not stand in front of mirror or easily access the wardrobe. Foyer tired looking.

Great location. Beds comfortable Nice balcony

Stayed in June 2024

Bathroom was a bit dated and shower head wasnt that good. Spa bubbles were not working

Bathroom was a bit dated however it was very clean. Being able to order from the Pool was great. Room service was nice and quick.

Stayed in June 2024

- Some mould in bathroom - Toilet seat broken (but fixed very quickly) - Ocean view room had an ocean view only if on the balcony and facing right, it was more a surfers paradise strip view which wasn't bad but not really ocean view room in my opinion - Pancake machine broke during breakfast which was a little disappointing (staff were doing their best to fix it however didn't manage to while we were there)

Great location, staff very friendly and helpful, beds and pillows very comfortable, room clean!

Stayed in June 2024

Small double beds and the noise of the music all night from down below

Great location so close to everything

Stayed in June 2024

The only minor downfall was the noise from the night-life. The doors provided around 90% of noise restriction but it still echoed through the bedroom. Other then that it was a perfect stay right in the heart of surfers paradise.

The beds and the pillows were so comfy, the kids and I loved staying here and would stay again. Staff were just amazing. Easy walking distance to Surfers and everything Gold Coast so parking the car and walking was the way to go.

Stayed in June 2024

We were told we had a refurbished room. Bath was very old. Big chips in the enamel and white paint used to cover it. Germs in it. The room next door was smoking dope. We were told we had an ocean facing room. Not on the 6th floor! We saw the pool which was noisey with kids and late people using it.

The location was great.

Stayed in June 2024

Location & View

Stayed in June 2024

Bathroom was too small and out dated. Do not like showers in Bath Tuns

Proximity to function location

Stayed in May 2024

Parking not included

Handy location

Stayed in May 2024

The heating in the room did not work. The lack of a dining restaurant for dinner was disappointing and the racket and rudeness of the tour groups was really not a good look for your hotel.

The breakfast was great with a lot of choice and great atmosphere. The meal served in the cafe was also very good

Stayed in May 2024

I would have preferred if we had queen size beds

We liked staying at the Novotel as it was close to everything

Stayed in May 2024

The staff were really friendly, especially Michael. He was always helpful & gave us tips for our stay! Was also great he took our bags up to our room for us!

Stayed in May 2024

Location location location. This place is perfect connected to the paradise plaza. Easy walking to anywhere.

Stayed in May 2024

Location

Stayed in May 2024

They struggled with electronic licence and credit card. Couldn't accept my CC from my phone wallet and were dubious about my govt issued drivers licence app as proof of ID. It's 2024 come on Novotel catch up!

Great location. room with a view of the ocean and a comfy bed

Stayed in May 2024